End User Inquiries Clause Samples
The "End User Inquiries" clause establishes procedures for handling questions or requests from individuals who use a product or service. Typically, it outlines the responsibilities of the parties involved in responding to end user communications, such as designating a contact point or specifying response times. This clause ensures that end users receive timely and accurate information, thereby improving customer satisfaction and clarifying the process for addressing user concerns.
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End User Inquiries. 39.1 Except as otherwise required by Section 28.1 above, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 Except as otherwise required by Section 28.1 above, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 Direct the callers who inquire about the other Party’s services or products to their local service provider.
39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC’s End Users with respect to the services CLEC provides such End Users.
39.4 CLEC acknowledges that AT&T-21STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
End User Inquiries. 32.1 Except as otherwise required by Section 32.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
32.2 Except as otherwise required by Section 32.1, each Party will ensure that representatives who receive inquiries regarding the other Party’s services:
32.2.1 Provide the number described in Section 32.1 to callers who inquire about the other Party’s services or products; and
32.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
32.3 Except as otherwise provided in this Agreement, WSP shall be the primary point of contact for WSP's End Users with respect to the services WSP provides such End Users.
End User Inquiries. Except as otherwise required by Section 20.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
End User Inquiries. 35.1 Except as otherwise required by Section 25.1 above, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
35.2 Except as otherwise required by Section 25.1 above, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
35.2.1 Direct the callers who inquire about the other Party’s services or products to their local service provider.
35.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
35.3 Except as otherwise provided in this Agreement, CARRIER shall be the primary point of contact for CARRIER’s End Users with respect to the services CARRIER provides such End Users.
35.4 CARRIER acknowledges that AT&T-22STATE may, upon End User request, provide services directly to such End User similar to those offered to CARRIER under this Agreement.
End User Inquiries. Licensee will respond promptly to all inquiries from End Users, including complaints and requests for additional features or performance enhancements, and bug fixes and to advise Licensor promptly of all such inquiries to the extent they relate to a Trillennium Product. Licensor agrees to respond to all inquiries from End Users, including complaints and requests for additional features or performance enhancements, and bug fixes relating to its Products or Systems in a commercially reasonable manner.
End User Inquiries. 39.1 Except as otherwise required by Section 27.1 above, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 Except as otherwise required by Section 27.1 above, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 Direct the callers who inquire about the other Party’s services or products to their local service provider.
39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 Except as otherwise provided in this Agreement, Image Access, Inc. shall be the primary point of contact for Image Access, Inc.’s End Users with respect to the services Image Access, Inc. provides such End Users.
39.4 Image Access, Inc. acknowledges that AT&T-21STATE may, upon End User request, provide services directly to such End User similar to those offered to Image Access, Inc. under this Agreement.
End User Inquiries. 39.1 Except as otherwise required by Section 28.1 above, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 Except as otherwise required by Section 28.1 above, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 Direct the callers who inquire about the other Party’s services or products to their local service provider.
39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC’s End Users with respect to the services CLEC provides such End Users.
39.4 CLEC acknowledges that AT&T-21STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement. Page 65 of 413 Contract Id: 7191776 Version: 2Q17 – ICA – 06/29/17
40.1 Except as expressly set forth in this Agreement, each Party will be solely responsible for its own expenses involved in all activities related to the matters covered by this Agreement.
40.2 AT&T-21STATE and CLEC shall each be responsible for one-half (1/2) of expenses payable to a Third Party for Commission fees or other charges (including regulatory fees, reproduction and delivery expense and any costs of notice or publication, but not including attorney’s fees) associated with the filing of this Agreement or any amendment to this Agreement.
40.2.1 Prior to the filing of this Agreement and each and every Amendment filed in connection with this Agreement in the State of Nevada, CLEC will submit a check in the amount of two hundred dollars ($200.00), payable to Public Utilities Commission of Nevada, to cover its portion of the expenses incurred with filing this Agreement. Upon receipt of CLEC’s check, the Agreement will be processed for filing with the Commission.
End User Inquiries. Except as otherwise required by Section 48.1 below, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
End User Inquiries. 39.1 Except as otherwise required by Section 28.1 above, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 Except as otherwise required by Section 28.1 above, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 Direct the callers who inquire about the other Party’s services or products to their local service provider.
39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 Except as otherwise provided in this Agreement, Comcast Phone shall be the primary point of contact for Comcast Phone’s End Users with respect to the services Comcast Phone provides such End Users.
39.4 Comcast Phone acknowledges that AT&T OKLAHOMA may, upon End User request, provide services directly to such End User similar to those offered to Comcast Phone under this Agreement.
End User Inquiries. 39.1 Except as otherwise required by Section 28.1 above, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party. Page 57 of 182 Contract Id: 4603676 Version: 4Q14 – ICA – 12/16/14 39.2 Except as otherwise required by Section 28.1 above, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 Direct the callers who inquire about the other Party’s services or products to their local service provider.
39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.