Common use of Enduring SLA Non-Compliance Clause in Contracts

Enduring SLA Non-Compliance. If an SLA is non-compliant for three consecutive months, Customer may elect to:  Continue the Managed WLAN Service with a limit of six months of credits for any individual SLA within a 12-month period.  Discontinue the Managed WLAN Service without liability except for charges incurred prior to discontinuation of the Managed WLAN Service. Customer must submit a written disconnect notice to its Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA. If Customer-contracted Third-Party Maintenance provider causes the payout of SLA credits for three consecutive months, Verizon has the following options:  Require a change of Customer-contracted Third-Party Maintenance provider, as applicable; or  Terminate its performance obligations hereunder for the related SLA.

Appears in 7 contracts

Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement

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Enduring SLA Non-Compliance. If an SLA is non-compliant for three consecutive months, Customer may elect to: Continue the Managed WLAN WFB Service with a limit of six months of credits for any individual SLA within a 12-month period. Discontinue the Managed WLAN WFB Service without liability except for charges incurred prior to discontinuation of the Managed WLAN WFB Service. Customer must submit a written disconnect notice to its Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA. If Customer-contracted Third-Party Maintenance provider causes the payout of SLA credits for three consecutive months, Verizon has the following options: Require a change of Customer-contracted Third-Party Maintenance provider, as applicable; or Terminate its performance obligations hereunder for the related SLA.

Appears in 2 contracts

Samples: Service Level Agreement, Service Level Agreement

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Enduring SLA Non-Compliance. If an SLA is non-compliant for three consecutive months, Customer may elect to:  Continue the Managed WLAN WFB Service with a limit of six months of credits for any individual SLA within a 12-month period.  Discontinue the Managed WLAN WFB Service without liability except for charges incurred prior to discontinuation of the Managed WLAN WFB Service. Customer must submit a written disconnect notice to its Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA. If Customer-contracted Third-Party Maintenance provider causes the payout of SLA credits for three consecutive months, Verizon has the following options:  Require a change of Customer-contracted Third-Party Maintenance provider, as applicable; or  Terminate its performance obligations hereunder for the related SLA.

Appears in 1 contract

Samples: Service Level Agreement

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