Common use of Engagement of the TAM Representative Outside of Red Hat Standard Business Hours Clause in Contracts

Engagement of the TAM Representative Outside of Red Hat Standard Business Hours. If you have purchased Premium Red Hat Software Subscriptions, you will receive 24x7 Support for Severity 1 and 2 issues through Red Hat's 24x7 Production Support teams and not necessarily from your assigned TAM representative. Red Hat's 24x7 Production Support team will be responsible for addressing issues, but will consult with your TAM representative, as your TAM representative is available, for advice and to gain a better understanding of your infrastructure, environment and specific needs. If you have purchased multiple TAM Service Subscriptions in each of Red Hat's primary Support Regions, you will receive the benefit of extended TAM Service coverage hours, but you should follow the same process and contact the Red Hat 24x7 support numbers at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html. xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html (TAMᢸᙜ⪅Œ≀⌮Dᡤᅾ0࡟ࡼࡿ) ࡟ᣦᐃࡉࢀ½Jjࢻ\ jࢺ サ࣏—ࢺŒ㏻pႠ@᫬㛫ෆ࡟ᥦ౪ࡉࢀࡲࡍ。 Jjࢻ\jࢺ㏻pႠ@᫬㛫እ࡟࠾ࡅࡿTAMᢸᙜ⪅Œ㈐௵。 ?J࣑࢔࣒ Jjࢻ\jࢺ /ࣇࢺ࢘±࢔ サӲࢫPj?ࢩࣙ ࣥÇࡈ㉎ධ࡟࡞ࡗ½gྜ࡟ࡣࠊᚲࡎࡋࡶᣦᐃࡉࢀ½TAMᢸ ᙜ⪅ࡔࡅ࡛࡞CࠊJjࢻ\jࢺŒ 24x7 ?ࣟࢲPࢩࣙࣥ サ ࣏—ࢺ 9—࣒࡟ࡼࡾࠊ῝้ᗘ 1 ࠾ࡼࡧ2Œサ࣏—ࢺÇ 1 B 24 ᫬㛫ࠊ㐌 7 Bpࡅࡿࡇ࡜ࡀ࡛ࡁࡲࡍ。 Jjࢻ\jࢺŒ 24x7 ?ࣟࢲPࢩࣙࣥサ࣏—ࢺ 9—࣒ࡣࠊၥ㢟~ŒᑐฎÇ ᢸᙜࡋࡲࡍࡀࠊ࠾ᐈᵝŒイࣥࣇࣛࢫࢺࣛP9ࣕࠊ⎔ቃ࠾ࡼ ࡧ≉ᐃࢽ—Y࡟ࡘ࠸Z࢔ࢻࣂイࢫÇpࡅࡼࡾⰋC⌮ゎ࡛ࡁ ࡿࡼỹ࡟ࡍࡿ½ࡵ࡟ࠊTAM ᢸᙜ⪅Œ≧ἣ࡟ࡼࡾࠊTAM ᢸ ᙜ⪅࡜┦ㄯࡋࡲࡍ。 Jjࢻ\jࢺŒྛ?ࣛイ࣐j サ࣏— ࢺ0ᇦ࡛」ᩘŒTAMサ—ࣅࢫ サӲࢫPj?ࢩࣙࣥÇ㉎ධ ࡋ½gྜࠊᣑᙇTAMサ—ࣅࢫᑐ㇟᫬㛫Œ฼Ⅼࡀᚓ5ࢀࡲࡍ ࡀ ࠊ ྠ ࡌ ? ࣟ ࢭ ࢫ ࡟ ᚑ ࡗ Z ࠊ xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html グ ㍕ŒJjࢻ\jࢺ 24x7 サ࣏—ࢺ␒ྕ࡟㐃ãࡍࡿᚲせࡀ࠶ ࡾࡲࡍ。

Engagement of the TAM Representative Outside of Red Hat Standard Business Hours. If you have purchased Premium Red Hat Software Subscriptions, you will receive 24x7 Support for Severity 1 and 2 issues through Red Hat's ’s 24x7 Production Support teams and not necessarily from your assigned TAM representative. Red Hat's ’s 24x7 Production Support team will be responsible for addressing issues, but will consult with your TAM representative, as your TAM representative is available, for advice and to gain a better understanding of your infrastructure, environment and specific needs. If you have purchased multiple TAM Service Subscriptions in each of Red Hat's ’s primary Support Regions, you will receive the benefit of extended TAM Service coverage hours, but you should follow the same process and contact the Red Hat 24x7 support numbers at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html. xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html (TAMᢸᙜ⪅Œ≀⌮Dᡤᅾ0࡟ࡼࡿ) ࡟ᣦᐃࡉࢀ½Jjࢻ\ jࢺ サ࣏—ࢺŒ㏻pႠ@᫬㛫ෆ࡟ᥦ౪ࡉࢀࡲࡍ。 Jjࢻ\jࢺ㏻pႠ@᫬㛫እ࡟࠾ࡅࡿTAMᢸᙜ⪅Œ㈐௵。 ?J࣑࢔࣒ Jjࢻ\jࢺ /ࣇࢺ࢘±࢔ サӲࢫPj?ࢩࣙ ࣥÇࡈ㉎ධ࡟࡞ࡗ½gྜ࡟ࡣࠊᚲࡎࡋࡶᣦᐃࡉࢀ½TAMᢸ ᙜ⪅ࡔࡅ࡛࡞CࠊJjࢻ\jࢺŒ 24x7 ?ࣟࢲPࢩࣙࣥ サ ࣏—ࢺ 9—࣒࡟ࡼࡾࠊ῝้ᗘ 1 ࠾ࡼࡧ2Œサ࣏—ࢺÇ 1 B 24 ᫬㛫ࠊ㐌 7 Bpࡅࡿࡇ࡜ࡀ࡛ࡁࡲࡍ。 Jjࢻ\jࢺŒ 24x7 ?ࣟࢲPࢩࣙࣥサ࣏—ࢺ 9—࣒ࡣࠊၥ㢟~ŒᑐฎÇ ᢸᙜࡋࡲࡍࡀࠊ࠾ᐈᵝŒイࣥࣇࣛࢫࢺࣛP9ࣕࠊ⎔ቃ࠾ࡼ ࡧ≉ᐃࢽ—Y࡟ࡘ࠸Z࢔ࢻࣂイࢫÇpࡅࡼࡾⰋC⌮ゎ࡛ࡁ ࡿࡼỹ࡟ࡍࡿ½ࡵ࡟ࠊTAM ᢸᙜ⪅Œ≧ἣ࡟ࡼࡾࠊTAM ᢸ ᙜ⪅࡜┦ㄯࡋࡲࡍ。 Jjࢻ\jࢺŒྛ?ࣛイ࣐j サ࣏— ࢺ0ᇦ࡛」ᩘŒTAMサ—ࣅࢫ サӲࢫPj?ࢩࣙࣥÇ㉎ධ ࡋ½gྜࠊᣑᙇTAMサ—ࣅࢫᑐ㇟᫬㛫Œ฼Ⅼࡀᚓ5ࢀࡲࡍ ࡀ ࠊ ྠ ࡌ ? ࣟ ࢭ ࢫ ࡟ ᚑ ࡗ Z ࠊ xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html グ ㍕ŒJjࢻ\jࢺ 24x7 サ࣏—ࢺ␒ྕ࡟㐃ãࡍࡿᚲせࡀ࠶ ࡾࡲࡍ。

Engagement of the TAM Representative Outside of Red Hat Standard Business Hours. If you have purchased Premium Red Hat Software Subscriptions, you will receive 24x7 Support for Severity 1 and 2 issues through Red Hat's ’s 24x7 Production Support teams and not necessarily from your assigned TAM representative. Red Hat's ’s 24x7 Production Support team will be responsible for addressing issues, but will consult with your TAM representative, as your TAM representative is available, for advice and to gain a better understanding of your infrastructure, environment and specific needs. If you have purchased multiple TAM Service Subscriptions in each of Red Hat's ’s primary Support Regions, you will receive the benefit of extended TAM Service coverage hours, but you should follow the same process and contact the Red Hat 24x7 support numbers at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html. xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html (TAMᢸᙜ⪅Œ≀TAMfi⪅§fl⌮Dᡤᅾ0࡟ࡼࡿ¼fl0࡟£@) ࡟ᣦᐃࡉࢀ½Jjࢻ\ jࢺ サ࣏—ࢺŒ࡟;Çh½Jÿfiࣁ ÿh G࣏—h§㏻pႠ@᫬㛫ෆ࡟ᥦ౪ࡉࢀࡲࡍ。 Jjࢻ\jࢺgs@㛫N࡟౪Çh£gࠋ Jÿfiࣁÿh㏻pႠ@᫬㛫እ࡟࠾ࡅࡿTAMᢸᙜ⪅Œgs@ 㛫ª࡟¢fl@TAM fi⪅§㈐௵。 kࠋ ?J࣑࢔࣒ Jjࢻ\jࢺ /ࣇࢺ࢘±࢔ サӲࢫPj?ࢩࣙ ࣥÇࡈ㉎ධ࡟࡞ࡗ½gྜ࡟ࡣࠊᚲࡎࡋࡶᣦᐃࡉࢀ½TAMᢸ ᙜ⪅ࡔࡅ࡛࡞CࠊJjࢻ\jࢺŒ J½{£ Jÿfiࣁÿh ∫€hfi±{ GŸ5Çj?ÿ¬ sÇs㉎‡࡟¾s½ྜ࡟ª.ᚲ¾t$;Çh½TAM fi⪅ࡔfl½¾C.Jÿfiࣁÿh§ 24x7 ?ࣟࢲPࢩࣙࣥ サ ࣏—ࢺ 9—࣒࡟ࡼࡾࠊ῝้ᗘ AÇÇÿ¬s G ࣏—h 9—£࡟£fl.῝้ 1 ࠾ࡼࡧ2Œサ࣏—ࢺÇ ¢£$²§G࣏—hÇ 1 B 24 ᫬㛫ࠊ㐌 㛫.㐌 7 Bpࡅࡿࡇ࡜ࡀ࡛ࡁࡲࡍ。 Jjࢻ\jࢺŒ Bpfl@šh‰½€£gࠋ Jÿfiࣁÿh§ 24x7 ?ࣟࢲPࢩࣙࣥサ࣏—ࢺ 9—࣒ࡣࠊၥ㢟~ŒᑐฎÇ ᢸᙜࡋࡲࡍࡀࠊ࠾ᐈᵝŒイࣥࣇࣛࢫࢺࣛP9ࣕࠊAÇÇÿ¬sG࣏—h 9—£ª.ၥ㢟~§ᑐฎÇ fit£g‰.¢Ⓐfi§£s€ž5hžÇ9Ç.⎔ቃ࠾ࡼ ࡧ≉ᐃࢽቃ¢£ $≉;s—Y࡟ࡘ࠸Z࢔ࢻࣂイࢫÇpࡅࡼࡾⰋCŸ࡟³”€{fi‰£5Çpfl£fl$C⌮ゎ࡛ࡁ ࡿࡼỹ࡟ࡍࡿ½ࡵ࡟ࠊTAM ᢸᙜ⪅Œ≧ἣ࡟ࡼࡾࠊTAM ᢸ ᙜ⪅࡜ゎ½€ @£y࡟g@½Ø࡟.TAM fi⪅§≧ἣ࡟£fl.TAM fi⪅h┦ㄯࡋࡲࡍ。 Jjࢻ\jࢺŒྛ?ࣛイ࣐j サ࣏ㄯt£gࠋ Jÿfiࣁÿh§Ⓐ?ž£€j G࣏— ࢺ0ᇦ࡛」ᩘŒTAMサ—ࣅࢫ サӲࢫPj?ࢩࣙࣥÇ㉎ධ ࡋ½gྜࠊᣑᙇTAMサ—ࣅࢫᑐ㇟᫬㛫Œ฼Ⅼࡀᚓ5ࢀࡲࡍ ࡀ ࠊ ྠ ࡌ h0¼½」ᩘ§TAMG—Ÿ5 GŸ5Çj?ÿ¬sÇ㉎‡ t½ྜ.ᣑflTAMG—Ÿ5ᑐ 㛫§฼Ⅼ‰ᚓ)h£g ‰ . ¼ ½ ? ࣟ ࢭ ࢫ A k 5 ࡟ ᚑ ࡗ Z ࠊ s € . xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html グ ㍕ŒJjࢻ\jࢺ §Jÿfiࣁÿh 24x7 サ࣏—ࢺG࣏—h␒ྕ࡟㐃ãࡍࡿᚲせࡀ࠶ ࡾࡲࡍ。ª࡟㐃ãg@ᚲせ‰Ø fl£gࠋ

Engagement of the TAM Representative Outside of Red Hat Standard Business Hours. If you have purchased Premium Red Hat Software Subscriptions, you will receive 24x7 Support for Severity 1 and 2 issues through Red Hat's ’s 24x7 Production Support teams and not necessarily from your assigned TAM representative. Red Hat's ’s 24x7 Production Support team will be responsible for addressing issues, but will consult with your TAM representative, as your TAM representative is available, for advice and to gain a better understanding of your infrastructure, environment and specific needs. If you have purchased multiple TAM Service Subscriptions in each of Red Hat's ’s primary Support Regions, you will receive the benefit of extended TAM xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html (TAMfi⪅§fl⌮¼fl0࡟£@) ࡟;Çh½Jÿfiࣁ ÿh G࣏—h§㏻gs@㛫N࡟౪Çh£gࠋ Jÿfiࣁÿh㏻gs@ 㛫ª࡟¢fl@TAM fi⪅§㈐kࠋ ?J½{£ Jÿfiࣁÿh ∫€hfi±{ GŸ5Çj?ÿ¬ sÇs㉎‡࡟¾s½ྜ࡟ª.ᚲ¾t$;Çh½TAM fi⪅ࡔfl½¾C.Jÿfiࣁÿh§ 24x7 ?AÇÇÿ¬s G ࣏—h 9—£࡟£fl.῝้ 1 ¢£$²§G࣏—hÇ 1 B 24 㛫.㐌 7 Bpfl@šh‰½€£gࠋ Jÿfiࣁÿh§ 24x7 ?AÇÇÿ¬sG࣏—h 9—£ª.ၥ㢟~§ᑐฎÇ fit£g‰.¢Ⓐfi§£s€ž5hžÇ9Ç.⎔ቃ¢£ $≉;s—Ÿ࡟³”€{fi‰£5Çpfl£fl$C⌮ゎ½€ @£y࡟g@½Ø࡟.TAM fi⪅§≧ἣ࡟£fl.TAM fi⪅h┦ㄯt£gࠋ Jÿfiࣁÿh§Ⓐ?ž£€j G࣏— h0¼½」ᩘ§TAMG—Ÿ5 GŸ5Çj?ÿ¬sÇ㉎‡ t½ྜ.ᣑflTAMG—Ÿ5ᑐ 㛫§฼Ⅼ‰ᚓ)h£g Service coverage hours, but you should follow the same process and contact the Red Hat 24x7 support numbers at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html. xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html (TAMᢸᙜ⪅Œ≀⌮Dᡤᅾ0࡟ࡼࡿ) ࡟ᣦᐃࡉࢀ½Jjࢻ\ jࢺ サ࣏—ࢺŒ㏻pႠ@᫬㛫ෆ࡟ᥦ౪ࡉࢀࡲࡍ。 Jjࢻ\jࢺ㏻pႠ@᫬㛫እ࡟࠾ࡅࡿTAMᢸᙜ⪅Œ㈐௵。 ?J࣑࢔࣒ Jjࢻ\jࢺ /ࣇࢺ࢘±࢔ サӲࢫPj?ࢩࣙ ࣥÇࡈ㉎ධ࡟࡞ࡗ½gྜ࡟ࡣࠊᚲࡎࡋࡶᣦᐃࡉࢀ½TAMᢸ ᙜ⪅ࡔࡅ࡛࡞CࠊJjࢻ\jࢺŒ 24x7 ?ࣟࢲPࢩࣙࣥ サ ࣏—ࢺ 9—࣒࡟ࡼࡾࠊ῝้ᗘ 1 ࠾ࡼࡧ2Œサ࣏—ࢺÇ 1 B 24 ᫬㛫ࠊ㐌 7 Bpࡅࡿࡇ࡜ࡀ࡛ࡁࡲࡍ。 Jjࢻ\jࢺŒ 24x7 ?ࣟࢲPࢩࣙࣥサ࣏—ࢺ 9—࣒ࡣࠊၥ㢟~ŒᑐฎÇ ᢸᙜࡋࡲࡍࡀࠊ࠾ᐈᵝŒイࣥࣇࣛࢫࢺࣛP9ࣕࠊ⎔ቃ࠾ࡼ ࡧ≉ᐃࢽ—Y࡟ࡘ࠸Z࢔ࢻࣂイࢫÇpࡅࡼࡾⰋC⌮ゎ࡛ࡁ ࡿࡼỹ࡟ࡍࡿ½ࡵ࡟ࠊTAM ᢸᙜ⪅Œ≧ἣ࡟ࡼࡾࠊTAM ᢸ ᙜ⪅࡜┦ㄯࡋࡲࡍ。 Jjࢻ\jࢺŒྛ?ࣛイ࣐j サ࣏— ࢺ0ᇦ࡛」ᩘŒTAMサ—ࣅࢫ サӲࢫPj?ࢩࣙࣥÇ㉎ධ ࡋ½gྜࠊᣑᙇTAMサ—ࣅࢫᑐ㇟᫬㛫Œ฼Ⅼࡀᚓ5ࢀࡲࡍ ࡀ ࠊ ྠ ࡌ ‰ . ¼ ½ ? ࣟ ࢭ ࢫ A k 5 ࡟ ᚑ ࡗ Z ࠊ s € . xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html グ ㍕ŒJjࢻ\jࢺ §Jÿfiࣁÿh 24x7 サ࣏—ࢺG࣏—h␒ྕ࡟㐃ãࡍࡿᚲせࡀ࠶ ࡾࡲࡍ。ª࡟㐃ãg@ᚲせ‰Ø fl£gࠋ

Engagement of the TAM Representative Outside of Red Hat Standard Business Hours. If you have purchased Premium Red Hat Software Subscriptions, you will receive 24x7 Support for Severity 1 and 2 issues through Red Hat's ’s 24x7 Production Support teams and not necessarily from your assigned TAM representative. Red Hat's ’s 24x7 Production Support team will be responsible for addressing issues, but will consult with your TAM representative, as your TAM representative is available, for advice and to gain a better understanding of your infrastructure, environment and specific needs. If you have purchased multiple TAM Service Subscriptions in each of Red Hat's ’s primary Support Regions, you will receive the benefit of extended TAM Service coverage hours, but you should follow the same process and contact the Red Hat 24x7 support numbers at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html. xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html (TAMᢸᙜ⪅Œ≀⌮Dᡤᅾ0࡟ࡼࡿTAMfi⪅§fl⌮ ¼fl0࡟£@) ࡟ᣦᐃࡉࢀ½Jjࢻ\ jࢺ サ࣏—ࢺŒ࡟;Çh½Jÿfiࣁ ÿh G࣏—h§㏻pႠ@᫬㛫ෆ࡟ᥦ౪ࡉࢀࡲࡍ。 Jjࢻ\jࢺgs@㛫N࡟౪Çh£gࠋ Jÿfiࣁÿh㏻pႠ@᫬㛫እ࡟࠾ࡅࡿTAMᢸᙜ⪅Œgs@ 㛫ª࡟¢fl@TAM fi⪅§㈐௵。 kࠋ ?J࣑࢔࣒ Jjࢻ\jࢺ /ࣇࢺ࢘±࢔ サӲࢫPj?ࢩࣙ ࣥÇࡈ㉎ධ࡟࡞ࡗ½gྜ࡟ࡣࠊᚲࡎࡋࡶᣦᐃࡉࢀ½TAMᢸ ᙜ⪅ࡔࡅ࡛࡞CࠊJjࢻ\jࢺŒ J½{£ Jÿfiࣁÿh ∫€hfi±{ GŸ5Çj?ÿ¬ sÇs㉎‡࡟¾s½ྜ࡟ª.ᚲ¾t$;Çh½TAM fi⪅ࡔfl½¾C.Jÿfiࣁÿh§ 24x7 ?ࣟࢲPࢩࣙࣥ サ ࣏—ࢺ 9—࣒࡟ࡼࡾࠊ῝้ᗘ AÇÇÿ¬s G ࣏—h 9—£࡟£fl.῝้ 1 ࠾ࡼࡧ2Œサ࣏—ࢺÇ ¢£$²§G࣏—hÇ 1 B 24 ᫬㛫ࠊ㐌 㛫.㐌 7 Bpࡅࡿࡇ࡜ࡀ࡛ࡁࡲࡍ。 Jjࢻ\jࢺŒ Bpfl@šh‰½€£gࠋ Jÿfiࣁÿh§ 24x7 ?ࣟࢲPࢩࣙࣥサ࣏—ࢺ 9—࣒ࡣࠊၥ㢟~ŒᑐฎÇ ᢸᙜࡋࡲࡍࡀࠊ࠾ᐈᵝŒイࣥࣇࣛࢫࢺࣛP9ࣕࠊAÇÇÿ¬sG࣏—h 9—£ª.ၥ㢟~§ᑐฎÇ fit£g‰.¢Ⓐfi§£s€ž5hžÇ9Ç.⎔ቃ࠾ࡼ ࡧ≉ᐃࢽቃ¢£ $≉;s—Y࡟ࡘ࠸Z࢔ࢻࣂイࢫÇpࡅࡼࡾⰋCŸ࡟³”€{fi‰£5Çpfl£fl$C⌮ゎ࡛ࡁ ࡿࡼỹ࡟ࡍࡿ½ࡵ࡟ࠊTAM ᢸᙜ⪅Œ≧ἣ࡟ࡼࡾࠊTAM ᢸ ᙜ⪅࡜ゎ½€ @£y࡟g@½Ø࡟.TAM fi⪅§≧ἣ࡟£fl.TAM fi⪅h┦ㄯࡋࡲࡍ。 Jjࢻ\jࢺŒྛ?ࣛイ࣐j サ࣏ㄯt£gࠋ Jÿfiࣁÿh§Ⓐ?ž£€j G࣏— ࢺ0ᇦ࡛」ᩘŒTAMサ—ࣅࢫ サӲࢫPj?ࢩࣙࣥÇ㉎ධ ࡋ½gྜࠊᣑᙇTAMサ—ࣅࢫᑐ㇟᫬㛫Œ฼Ⅼࡀᚓ5ࢀࡲࡍ ࡀ ࠊ ྠ ࡌ h0¼½」ᩘ§TAMG—Ÿ5 GŸ5Çj?ÿ¬sÇ㉎‡ t½ྜ.ᣑflTAMG—Ÿ5ᑐ 㛫§฼Ⅼ‰ᚓ)h£g ‰ . ¼ ½ ? ࣟ ࢭ ࢫ A k 5 ࡟ ᚑ ࡗ Z ࠊ s € . xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html グ ㍕ŒJjࢻ\jࢺ §Jÿfiࣁÿh 24x7 サ࣏—ࢺG࣏—h␒ྕ࡟㐃ãࡍࡿᚲせࡀ࠶ ࡾࡲࡍ。ª࡟㐃ãg@ᚲせ‰Ø fl£gࠋ