Common use of Enrollee Service Telephone Responsiveness Clause in Contracts

Enrollee Service Telephone Responsiveness. The Contractor must operate a call center during normal business hours, seven (7) days a week, consistent with the Marketing Guideance for Massachusetts Medicare‑Medicaid Plans. ESRs must be available Monday through Friday, during normal business hours, consistent with the Marketing guidance for Medicare‑Medicaid Plans. The Contractor may use alternative call center technologies on Saturdays, Sundays, and Federal holidays except New Year’s Day. On New Year’s Day, the Contractor must operate a call center with ESRs available during normal business hours.

Enrollee Service Telephone Responsiveness. The Contractor must operate a call center during normal business hours, seven (7) days a week, consistent with the Marketing Guideance for Massachusetts Medicare‑Medicaid Medicare-Medicaid Plans. ESRs must be available Monday through Friday, during normal business hours, consistent with the Marketing guidance for Medicare‑Medicaid Medicare- Medicaid Plans. The Contractor may use alternative call center technologies on Saturdays, Sundays, and Federal holidays except New Year’s Year‘s Day. On New Year’s Year‘s Day, the Contractor must operate a call center with ESRs available during normal business hours.