Common use of Enrollee Service Telephone Responsiveness Clause in Contracts

Enrollee Service Telephone Responsiveness. 2.10.2.1 The Contractor must operate a call center during normal business hours and never less than from 8:00 a.m. to 8:00 p.m. (CST), seven (7) days a week, consistent with the required Marketing Guidelines. ESRs must be available Monday through Friday, at least from 8:00 a.m. to 8:00

Enrollee Service Telephone Responsiveness. 2.10.2.1 The Contractor must operate a call center during normal business hours and never less than from 8:00 a.m. to 8:00 p.m. (CST)hours, seven (7) days a week, consistent with the required Marketing GuidelinesGuidelines and the Medicare- Medicaid marketing guidance. ESRs must be available Monday through Friday, at least from 8:00 a.m. to 8:00during normal business hours, consistent with the required Marketing Guidelines and the Medicare-Medicaid marketing guidance. The Contractor may use alternative call center technologies on Saturdays, Sundays, and Federal holidays.