Common use of Error Notification Clause in Contracts

Error Notification. If you believe that someone else has transferred or may transfer money from your account without your permission, contact the bank as soon as you can. We must hear from you no later than sixty (60) days after we sent the FIRST eStatement on which the problem or error appeared. When you contact us, please: • Tell us your name and account number; and • Describe the error or the transfer you are unsure about; and • Explain as clearly as you can why you believe it is an error or why you need more information; and • Tell us the dollar amount of the suspected error. If you tell us verbally, you must send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days (twenty (20) business days if the transfer involved a "new account") after we hear from you and correct any error promptly. If we need more time, however, we may take up to forty-five (45) days days if the transfer involved a foreign initiated transfer or a "new account" regardless of the type of transaction) to investigate your complaint or question. If we decide to do this, we will credit your ableBanking, a Division of Northeast Bank Member FDIC August 2023 6 account within ten (10) business days (twenty business days if the transfer involved a "new account") for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you have told us in advance to make regular payments out of your account you can stop any of these payments. Contact the Bank and request that the payment be stopped. Please allow at least three (3) business days before the payment is scheduled to be made for us to receive and process your request. If you make the request by telephone, we will require you to confirm your request in writing and submit it to us within fourteen (14) calendar days after your call. After fourteen (14) calendar days, unconfirmed verbal orders are no longer effective. We will charge you a fee for each stop payment order you give. If you order us to stop one of the payments, three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. If the transfer is to your account, please notify the company, government agency, etc., directly to change your electronic fund transfer instructions.

Error Notification. If you believe that someone else has transferred or may transfer money from your account without your permission, contact the bank as soon as you can. We must hear from you no later than sixty (60) days after we sent the FIRST eStatement on which the problem or error appeared. When you contact us, please: • Tell us your name and account number; and • Describe the error or the transfer you are unsure about; and • Explain as clearly as you can why you believe it is an error or why you need more information; and • Tell us the dollar amount of the suspected error. If you tell us verbally, you must send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days (twenty (20) business days if the transfer involved a "new account") after we hear from you and correct any error promptly. If we need more time, however, we may take up to forty-five 45 calendar days (45) days 90 calendar days if the transfer involved a a foreign initiated transfer transfer, or a "new account" regardless of the type of transaction) to investigate your complaint or question. If we decide to do this, we will credit your ableBanking, a Division of Northeast Bank Member FDIC August 2023 6 account within ten (10) business days (twenty (20) business days if the transfer involved a "new account") for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. We will tell you about the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you have told us in advance to make regular payments out of your account you can stop any of these payments. Contact the Bank and request that the payment be stopped. Please allow at least three (3) business days before the payment is scheduled to be made for us to receive and process your request. If you make the request by telephone, we will require you to confirm your request in writing and submit it to us within fourteen (14) calendar days after your call. After fourteen (14) calendar days, unconfirmed verbal orders are no longer effective. We will charge you a fee for each stop payment order you give. If you order us to stop one of the payments, three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. If the transfer is to your account, please notify the company, government agency, etc., directly to change your electronic fund transfer instructions.

Error Notification. If you believe that someone else has transferred think your electronic account statement or may receipt is wrong or if you need more information about an electronic funds transfer money from your listed on the electronic account without your permissionstatement or receipt, you should immediately contact the bank as soon as you canan ableBanker at our Contact Center at 1-888-426- 2253 during our normal business hours, or write to us at: ableBanking, X.X. Xxx 0000 Xxxxxxxx, XX 00000-0000. We must hear from you no later than sixty (60) days after we sent the FIRST eStatement electronic account statement on which the problem or error appeared. When you contact us, please: • ▪ Tell us your name and account number; and • . ▪ Describe the error or the transfer you are unsure about; , and • Explain explain as clearly as you can why you believe it is an error or why you need more information; and • . ▪ Tell us the dollar amount of the suspected error. If you tell us verballyorally, we may require that you must send us your complaint or question in writing within with ten (10) business days. We will tell you the results of our investigation determine whether an error occurred within ten (10) business days (twenty (20) business days if the transfer involved a "new account") after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days days if the transfer involved a foreign initiated transfer or a "new account" regardless of the type of transaction) to investigate your complaint or question. If we decide to do this, we will credit your ableBanking, a Division of Northeast Bank Member FDIC August 2023 6 account Account within ten (10) business days (twenty business days if the transfer involved a "new account") for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to t o put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your accountAccount. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no errorFor errors involving new accounts or foreign-initiated transactions, we will send you a written explanationmay take up to ninety (90) days to investigate your complaint or question. You may ask for copies of the documents that we used in our investigation. If you have told us in advance to make regular payments out of your account you can stop any of these payments. Contact the Bank and request that the payment be stopped. Please allow at least three (3) business days before the payment is scheduled to be made for us to receive and process your request. If you make the request by telephoneFor new accounts, we will require you may take up to confirm your request in writing and submit it to us within fourteen (14) calendar days after your call. After fourteen (14) calendar days, unconfirmed verbal orders are no longer effective. We will charge you a fee for each stop payment order you give. If you order us to stop one of the payments, three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. If the transfer is to your account, please notify the company, government agency, etc., directly to change your electronic fund transfer instructions.twenty

Error Notification. If you believe that someone else has transferred or may transfer money from your account without your permission, contact the bank as soon as you can. We must hear from you no later than sixty (60) days after we sent the FIRST eStatement on which the problem or error appeared. When you contact us, please: • Tell us your name and account number; and • Describe the error or the transfer you are unsure about; and • Explain as clearly as you can why you believe it is an error or why you need more information; and • Tell us the dollar amount of the suspected error. If you tell us verbally, you must send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days (twenty (20) business days if the transfer involved a "new account") after we hear from you and correct any error promptly. If we need more time, however, we may take up to forty-five (45) days days if the transfer involved a foreign initiated transfer or a "new account" regardless of the type of transaction) to investigate your complaint or question. If we decide to do this, we will credit your ableBanking, a Division of Northeast Bank Member FDIC August 2023 6 account within ten (10) business days (twenty business days if the transfer involved a "new account") for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you have told us in advance to make regular payments out of your account account, you can stop any of these payments. Contact the Bank and request that the payment be stopped. Please allow at least three (3) business days before the payment is scheduled to be made for us to receive and process your request. If you make the request by telephone, we will require you to confirm your request in writing and submit it to us within fourteen (14) calendar days after your call. After fourteen (14) calendar days, unconfirmed verbal orders are no longer effective. We will charge you a fee for each stop payment order you give. If you order us to stop one of the payments, three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. If the transfer is to your account, please notify the company, government agency, etc., directly to change your electronic fund transfer instructions.