Common use of Error Notification Clause in Contracts

Error Notification. If you think your electronic account statement or receipt is wrong or if you need more information about an electronic funds transfer listed on the electronic account statement or receipt, you should immediately contact an ableBanker at our Contact Center at 1-888-426- 2253 during our normal business hours, or write to us at: ableBanking, X.X. Xxx 0000 Xxxxxxxx, XX 00000-0000. We must hear from you no later than sixty (60) days after we sent the FIRST electronic account statement on which the problem or error appeared. When you contact us: ▪ Tell us your name and account number. ▪ Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. ▪ Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing with ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you t o put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your Account. For errors involving new accounts or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty

Error Notification. If you think believe that someone else has transferred or may transfer money from your electronic account statement or receipt is wrong or if without your permission, contact the bank as soon as you need more information about an electronic funds transfer listed on the electronic account statement or receipt, you should immediately contact an ableBanker at our Contact Center at 1-888-426- 2253 during our normal business hours, or write to us at: ableBanking, X.X. Xxx 0000 Xxxxxxxx, XX 00000-0000can. We must hear from you no later than sixty (60) days after we sent the FIRST electronic account statement eStatement on which the problem or error appeared. When you contact us, please: ▪ • Tell us your name and account number. ▪ ; and • Describe the error or the transfer you are unsure about, ; and explain • Explain as clearly as you can why you believe it is an error or why you need more information. ▪ ; and • Tell us the dollar amount of the suspected error. If you tell us orallyverbally, we may require that you must send us your complaint or question in writing with within ten (10) business days. We will determine whether an error occurred tell you the results of our investigation within ten (10) business days (twenty (20) business days if the transfer involved a "new account") after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days days if the transfer involved a foreign initiated transfer or a "new account" regardless of the type of transaction) to investigate your complaint or question. If we decide to do this, we will credit your Account account within ten (10) business days (twenty business days if the transfer involved a "new account") for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you t o to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your Accountaccount. For errors involving new accounts or foreign-initiated transactionsWe will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may take up ask for copies of the documents that we used in our investigation. STOPPING PAYMENT: If you have told us in advance to ninety make regular payments out of your account, you can stop any of these payments. Contact the Bank and request that the payment be stopped. Please allow at least three (903) business days before the payment is scheduled to investigate be made for us to receive and process your complaint or questionrequest. For new accountsIf you make the request by telephone, we may take up will require you to twentyconfirm your request in writing and submit it to us within fourteen (14) calendar days after your call. After fourteen (14) calendar days, unconfirmed verbal orders are no longer effective. We will charge you a fee for each stop payment order you give. If you order us to stop one of the payments, three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. If the transfer is to your account, please notify the company, government agency, etc., directly to change your electronic fund transfer instructions.

Error Notification. If you think believe that someone else has transferred or may transfer money from your electronic account statement or receipt is wrong or if without your permission, contact the bank as soon as you need more information about an electronic funds transfer listed on the electronic account statement or receipt, you should immediately contact an ableBanker at our Contact Center at 1-888-426- 2253 during our normal business hours, or write to us at: ableBanking, X.X. Xxx 0000 Xxxxxxxx, XX 00000-0000can. We must hear from you no later than sixty (60) days after we sent the FIRST electronic account statement eStatement on which the problem or error appeared. When you contact us, please: ▪ • Tell us your name and account number. ▪ ; and • Describe the error or the transfer you are unsure about, ; and explain • Explain as clearly as you can why you believe it is an error or why you need more information. ▪ ; and • Tell us the dollar amount of the suspected error. If you tell us orallyverbally, we may require that you must send us your complaint or question in writing with within ten (10) business days. We will determine whether an error occurred tell you the results of our investigation within ten (10) business days (twenty (20) business days if the transfer involved a "new account") after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days days if the transfer involved a foreign initiated transfer or a "new account" regardless of the type of transaction) to investigate your complaint or question. If we decide to do this, we will credit your Account ableBanking, a Division of Northeast Bank Member FDIC August 2023 6 account within ten (10) business days (twenty business days if the transfer involved a "new account") for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you t o to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your Accountaccount. For errors involving new accounts or foreign-initiated transactionsWe will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may take up ask for copies of the documents that we used in our investigation. STOPPING PAYMENT: If you have told us in advance to ninety make regular payments out of your account you can stop any of these payments. Contact the Bank and request that the payment be stopped. Please allow at least three (903) business days before the payment is scheduled to investigate be made for us to receive and process your complaint or questionrequest. For new accountsIf you make the request by telephone, we may take up will require you to twentyconfirm your request in writing and submit it to us within fourteen (14) calendar days after your call. After fourteen (14) calendar days, unconfirmed verbal orders are no longer effective. We will charge you a fee for each stop payment order you give. If you order us to stop one of the payments, three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. If the transfer is to your account, please notify the company, government agency, etc., directly to change your electronic fund transfer instructions.

Error Notification. If you think believe that someone else has transferred or may transfer money from your electronic account statement or receipt is wrong or if without your permission, contact the bank as soon as you need more information about an electronic funds transfer listed on the electronic account statement or receipt, you should immediately contact an ableBanker at our Contact Center at 1-888-426- 2253 during our normal business hours, or write to us at: ableBanking, X.X. Xxx 0000 Xxxxxxxx, XX 00000-0000can. We must hear from you no later than sixty (60) days after we sent the FIRST electronic account statement eStatement on which the problem or error appeared. When you contact us, please: ▪ • Tell us your name and account number. ▪ ; and • Describe the error or the transfer you are unsure about, ; and explain • Explain as clearly as you can why you believe it is an error or why you need more information. ▪ ; and • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing with ten (10) business days. We will determine whether an error occurred tell you the results of our investigation within ten (10) business days (twenty (20) business days if the transfer involved a "new account") after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five 45 calendar days (4590 calendar days if the transfer involved a a foreign initiated transfer, or a "new account" regardless of the type of transaction) days to investigate your complaint or question. If we decide to do this, we will credit your Account account within ten (10) business days (twenty (20) business days if the transfer involved a "new account") for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you t o to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your Accountaccount. For errors involving new accounts or foreign-initiated transactionsWe will tell you about the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may take up ask for copies of the documents that we used in our investigation. STOPPING PAYMENT: If you have told us in advance to ninety make regular payments out of your account you can stop any of these payments. Contact the Bank and request that the payment be stopped. Please allow at least three (903) business days before the payment is scheduled to investigate be made for us to receive and process your complaint request. We will charge you a fee for each stop payment order you give. If you order us to stop one of the payments, three (3) business days or question. For new accountsmore before the transfer is scheduled, and we do not do so, we may take up will be liable for your losses or damages. If the transfer is to twentyyour account, please notify the company, government agency, etc., directly to change your electronic fund transfer instructions.