ERROR RESOLUTION RESPONSE Clause Samples
The ERROR RESOLUTION RESPONSE clause outlines the procedures and obligations for addressing and responding to reported errors or discrepancies, typically in the context of financial transactions or account statements. It specifies the timeframe within which a party must investigate and reply to an error notice, and may detail the steps for correcting mistakes or disputing findings. This clause ensures that errors are handled promptly and transparently, protecting both parties by providing a clear process for resolving issues and minimizing potential losses or misunderstandings.
ERROR RESOLUTION RESPONSE. Our engineering personnel will respond to reported troubles under the following guidelines:
7.1 Trouble Priorities
ERROR RESOLUTION RESPONSE. Once an error’s priority has been established and the relevant information has been collected, Seller will respond within the following guidelines:
ERROR RESOLUTION RESPONSE. Once an error’s priority has been established and the relevant information has been collected, Seller will respond within the following guidelines:
Priority 1: During regular business hours, calls will be answered immediately; after regular business hours, a callback to the Buyer will be within 30 minutes of the initial call. Seller will work full time until an interim workaround or a permanent resolution is provided. Priority 2: A resolution will be provided within five working days. The resolution could be a work around, or some other interim measure, if that interim measure is considered acceptable. Priority 3: A resolution will be provided in a future release of the product. Although Seller plans to resolve all problems in less time than the goals; some troubles will simply take longer than the guidelines due to their complexity. Seller will make its best effort to provide trouble resolution within these response time goals. In cases where there is a problem that is outside Seller’s control, for example, a problem with the operating system, database software, or any other part of the system that is not part of the Software, Seller will not be held liable or responsible for the problem.
ERROR RESOLUTION RESPONSE. Licensor's engineering personnel will respond to reported problems under the following guidelines:
A. TROUBLE PRIORITIES.
(i) PRIORITY 1. A fatal error that has no work around. Generally, these errors will not allow a user to complete a required function.