Errors not Caused by the Service. If AgileCraft reasonably believes that a problem reported by Licensee may not be due to an Error in the Service, AgileCraft will so notify Licensee, and AgileCraft will not proceed further, unless mutually agreed to by the parties.
Errors not Caused by the Service. If Magniforce reasonably believes that a problem reported by Licensee may not be due to an Error in the Service, Magniforce will so notify Licensee, and Magniforce shall not proceed further, unless mutually agreed to by the parties. In the event that a problem is diagnosed and determined to NOT be due to an Error in the Service, Magniforce may bill Licensee at its then current rates for the time and expenses that Magniforce engineers spend in the diagnosis or cure of said problem.
