Common use of Escalation and Dispute Resolution Clause in Contracts

Escalation and Dispute Resolution. 17.1 If a dispute arises between the parties to this Agreement, the parties will use their reasonable endeavours to settle the dispute in accordance with the following procedures: 17.1.1 a dispute which has not been settled by the Customer’s representative and the CSL representative within seven days of the matter being raised, may be escalated by either party to the first level by written notice to the other party; and 17.1.2 if the dispute is not resolved at the first level within seven days of escalation either party may refer the dispute to the second level. 17.2 The parties’ representatives and the people to whom a dispute must be escalated at the first and second levels are as notified by either party to the other from time to time. 17.3 The parties shall not refer any dispute to the courts unless and until the dispute resolution procedures of paragraph 17 (Escalation and Dispute Resolution ) have been followed.

Escalation and Dispute Resolution. 17.1 14.1 If a dispute arises between the parties to this Agreement, the parties will use their reasonable endeavours to settle the dispute in accordance with the following procedures: 17.1.1 14.1.1 a dispute which has not been settled by the Customer’s representative and the CSL representative within seven days of the matter being raised, may be escalated by either party to the first level by written notice to the other party; and 17.1.2 14.1.2 if the dispute is not resolved at the first level within seven days of escalation either party may refer the dispute to the second level. 17.2 14.2 The parties’ representatives and the people to whom a dispute must be escalated at the first and second levels are as notified by either party to the other from time to time. 17.3 14.3 The parties shall not refer any dispute to the courts unless and until the dispute resolution procedures of paragraph 17 14 (Escalation and Dispute Resolution ) have been followed.

Escalation and Dispute Resolution. 17.1 13.1 If a dispute arises between the parties to this Agreement, the parties will use their reasonable endeavours to settle the dispute in accordance with the following procedures: 17.1.1 13.1.1 a dispute which has not been settled by the Customer’s representative and the CSL representative within seven days of the matter being raised, may be escalated by either party to the first level by written notice to the other party; and 17.1.2 13.1.2 if the dispute is not resolved at the first level within seven days of escalation either party may refer the dispute to the second level. 17.2 13.2 The parties’ representatives and the people to whom a dispute must be escalated at the first and second levels are as notified by either party to the other from time to time. 17.3 13.3 The parties shall not refer any dispute to the courts unless and until the dispute resolution procedures of paragraph 17 13 (Escalation and Dispute Resolution ) have been followed.