Complaints and Dispute Resolution. 16.1 Where a dispute arises in connection with any aspect of this Agreement, the parties acting with good faith, will use all reasonable endeavours to bring any such issue to the attention of the other party in a timely fashion and in any event within 60 days of any such dispute coming to their attention.
Complaints and Dispute Resolution. If you have a complaint or a dispute with us, including if we have breached the terms of this Agreement you can: • complain to us (Complaints line 0800 414 141); • seek assistance from the Ombud responsible for banks on 0860 800 900 (sharecall) and +00 00 000 0000; or • seek assistance through the courts in South Africa. Disputes and complaints about a credit agreement can also be resolved by: • seeking resolution of a dispute by alternative dispute resolution under the NCA; • filing a complaint with the National Credit Regulator; or • applying to the National Consumer Tribunal.
Complaints and Dispute Resolution. 20.1 Complaints by Individuals about the provision of Services will follow the process outlined in the Complaints Resolution Protocol available on CLBC’s website at xxx.xxxxxxxxxxxxxxxxx.xx under Policies & Publications.
Complaints and Dispute Resolution. 11.1. In the event of a dispute, the Client first must contact the Company's Client Support Service using the contacts specified in section 12 of this Agreement. If the Client deems the answer given by the Support Service to be unsatisfactory or the Support Service does not have the authority to resolve the question raised by the Client, the Client has the right to contact the Support Service with a request to forward the question to the Company’s Dispute Resolution Department or to send the complaint via email to xxxxxxxxxx@xxxxxxxx.xxx.
Complaints and Dispute Resolution. 9.1 If you are unable to resolve a problem about our services with the staff working for you, you may contact us to set out your complaint by emailing: xxxxxxxxxx@xxxxxxxxxxxxx.xx.xx or writing to Complaints at our registered office. Our complaints procedure is available at xxx.xxxxxxxxxxxxx.xx.xx or on request to our registered office.
Complaints and Dispute Resolution. Please contact a Residents Energy customer service representative by telephone or via email if you have questions or concerns regarding your xxxx or our service. If you are not satisfied with our initial attempt to resolve the problem, we ask that you request to have your issue escalated within our organization. If you remain unsatisfied, you may seek assistance from the DPU. Contact information for Residents Energy Customer Care and the DPU can be found above in the Contract Summary portion of this Agreement.
Complaints and Dispute Resolution. 15.1 If a dispute arises between us which we are unable to resolve by negotiation the dispute shall be referred to Financial Services Complaints Limited (FSCL) and its determination shall be final and binding.
Complaints and Dispute Resolution. 19.1Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Complaints and Dispute Resolution. If you have a query, complaint or dispute, you can contact us on: By Post: Locked Bag 0000, Xxxxxxxxxx, XXX 0000 Phone: 0000 000 000 Interpreter: 131 450 – For help using an interpreter visit TIS NRS: 133 677 – For help using this service visit NRS Email: xxxxxxx@xxxxxx.xxx.xx We will handle a complaint in accordance with our standard complaints and dispute resolution procedures, which can be found on our website or Evergy’s website, or provided to you on request. We will inform you of the outcome of our review of your complaint. If you are not satisfied with our response to the complaint, you may refer the complaint or dispute to the energy ombudsman (including for free independent information and advice), where the ombudsman has jurisdiction.
Complaints and Dispute Resolution. If you have a query, complaint or dispute, you can contact us on: By Post: Locked Bag 0000, Xxxxxxxxxx, XXX 0000 Phone: 0000 000 000 Interpreter: 131 450 – For help using an interpreter visit TIS NRS: 133 677 – For help using this service visit NRS Email: xxxxxxx@xxxxxx.xxx.xx We will handle a complaint in accordance with our standard complaints and dispute resolution procedures, which can be found on our website, or provided to you on request. We will inform you of the outcome of our review of your complaint. If the complaint relates to the sale of Cooker Gas and you are not satisfied with our response to the complaint, you may refer the complaint or dispute to the energy ombudsman (including for free independent information and advice), where the ombudsman has jurisdiction.
