Escalation Level Contact Notified. State 1 Support Manager State 2 Global Support Services Director State 3 VP Hosting & IT Operations Severity Support State Levels Escalation within the following time frames P1 - Critical State 1 2 Business Hours State 2 4 Business Hours State 3 8 Business Hours
Appears in 5 contracts
Samples: Terms and Conditions, Terms and Conditions, Terms and Conditions
