Common use of Escalation Mechanism Clause in Contracts

Escalation Mechanism. In case customers are not satisfied with the decision of the above offices, or has not received any response within the stipulated timelines, they may contact the following officials for resolution:  1st level of Escalation: Sr. Manager - Customer Service  2nd level of Escalation: Head - Customer Service  3rd level of Escalation: Grievance Redressal Officer (GRO) For escalations, customers can email to xxxx.xxxxxxxxxxxxxxx@xxxxxxx.xxx or write to – Tata AIA Life Insurance Company Limited, B-Wing, 9th Floor, I-Think Techno Campus, Behind TCS, Xxxxxxx Xxxx Xx.0, Close to Eastern Express Highway, Thane (West) – 400 607, Maharashtra We request our customers to follow the escalation mechanism in case of non-receipt of response or unsatisfactory response from the concerned persons mentioned above. If you are not satisfied with the response or do not receive a response from us within 15 days, you may approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI) on the following contact details: IRDAI Grievance Call Centre (IGCC) TOLL FREE NO:155255 Email ID: xxxxxxxxxx@xxxx.xxx.xx You can also register your complaint online at xxxx://xxx.xxxx.xxxx.xxx.xx/ Address for communication for complaints by fax/paper: Consumer Affairs Department – Grievance Redressal Cell. Insurance Regulatory and Development Authority of India Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.

Escalation Mechanism. In case customers are not satisfied with the decision of the above offices, or has not received any response within the stipulated timelines, they may contact the following officials for resolution:  • 1st level of Escalation: Sr. Manager - Customer Service  • 2nd level of Escalation: Head - Customer Service  • 3rd level of Escalation: Grievance Redressal Officer (GRO) For escalations, customers can email to xxxx.xxxxxxxxxxxxxxx@xxxxxxx.xxx or write to – Tata AIA Life Insurance Company Limited, B-Wing, 9th Floor, I-Think Techno Campus, Behind TCS, Xxxxxxx Xxxx Xx.0Pokhran Road No.2, Close to Eastern Express Highway, Thane (West) – 400 607, 607 Maharashtra We request our customers to follow the escalation mechanism in case of non-receipt of response or unsatisfactory response from the concerned persons mentioned above. If you are not satisfied with the response or do not receive a response from us within 15 days, you may approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI) on the following contact details: IRDAI Grievance Call Centre (IGCC) TOLL FREE NO:155255 Email ID: xxxxxxxxxx@xxxx.xxx.xx You can also register your complaint online at xxxx://xxx.xxxx.xxxx.xxx.xx/ Address for communication for complaints by fax/paper: Consumer Affairs Department – Grievance Redressal Cell. Insurance Regulatory and Development Authority of India Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.032.9th floor, United India Towers, Basheerbagh Hyderabad – 500 029, Telangana Fax No: 91- 40 – 0000 0000