ESCALATION PROCEDURES. 3.1 CenturyLink will provide QuantumShift with written escalation procedures for maintenance and repair resolution to be followed if any individual trouble ticket or tickets are not resolved in an appropriate fashion. The escalation procedures to be provided hereunder shall include names and telephone numbers of CenturyLink management personnel who are responsible for maintenance and/or repair issues. These escalation procedures and contact information are set forth in the CenturyLink Standard Practices.
Appears in 4 contracts
Samples: Resale Agreement, Resale Agreement, Resale Agreement
ESCALATION PROCEDURES. 3.1 CenturyLink will provide QuantumShift BendTel with written escalation procedures for maintenance and repair resolution to be followed if any individual trouble ticket or tickets are not resolved in an appropriate fashion. The escalation procedures to be provided hereunder shall include names and telephone numbers of CenturyLink management personnel who are responsible for maintenance and/or repair issues. These escalation procedures and contact information are set forth in the CenturyLink Standard PracticesService Guide.
Appears in 2 contracts
Samples: Traffic Exchange Agreement, Traffic Exchange Agreement
ESCALATION PROCEDURES. 3.1 Upon execution of this Agreement, CenturyLink will provide QuantumShift XXXXXX with written escalation procedures for maintenance and repair resolution to be followed if any individual trouble ticket or tickets are not resolved in an appropriate fashionto the satisfaction of XXXXXX. The escalation procedures to be provided hereunder shall include names and telephone numbers of CenturyLink management personnel who are responsible for maintenance and/or repair issues. These escalation procedures and contact information are set forth in the CenturyLink Standard Practices.
Appears in 1 contract
Samples: Traffic Exchange Agreement
ESCALATION PROCEDURES. 3.1 Upon execution of this Agreement, CenturyLink will provide QuantumShift COMCAST with written escalation procedures for maintenance and repair resolution to be followed if any individual trouble ticket or tickets are not resolved in an appropriate fashionto the satisfaction of COMCAST. The escalation procedures to be provided hereunder shall include names and telephone numbers of CenturyLink management personnel who are responsible for maintenance and/or repair issues. These escalation procedures and contact information are set forth in the CenturyLink Standard Practices.
Appears in 1 contract
Samples: Traffic Exchange Agreement
ESCALATION PROCEDURES. 3.1 CenturyLink will provide QuantumShift WOW with written escalation procedures for maintenance and repair resolution to be followed if any individual trouble ticket or tickets are not resolved in an appropriate fashion. The escalation procedures to be provided hereunder shall include names and telephone numbers of CenturyLink management personnel who are responsible for maintenance and/or repair issues. These escalation procedures and contact information are set forth in the CenturyLink Standard PracticesService Guide.
Appears in 1 contract
Samples: Traffic Exchange Agreement