Escalation Route. All support issues should be raised through the Enterprise Self Service Portal. In case of difficulties please follow the escalation route shown below: 1st Level Escalation • Bottomline Technical Support Centre • 0870 0818 250 (Option2) • Email: xxxx-xxxxxxx@xxxxxxxxxx.xxx • Payments SupportManager 2nd Level Escalation • Head of Customer Support 3rd Level Escalation
Appears in 4 contracts
Samples: Software Support Agreement, Software Support Agreement, Software Support Agreement
Escalation Route. All support issues should be raised through the Enterprise Self Service Portal. In case of difficulties please plea se follow the escalation route shown below: 1st Level Escalation • Bottomline Technical Support Centre • 0870 0818 250 (Option2) 0330 678 0991 • Email: xxxx-xxxxxxx@xxxxxxxxxx.xxx • Payments SupportManager Support Manager 2nd Level Escalation • Head of Customer Support 3rd Level Escalation
Appears in 1 contract
Samples: Software Support Agreement
