ESCALATION PROCEDURES. 48.1 The Standard Practices outlines the escalation process which may be invoked at any point in the Service Ordering, Provisioning, and Maintenance processes to facilitate rapid and timely resolution of disputes.
ESCALATION PROCEDURES. Each Party hereto shall provide the other party hereto with the names and telephone numbers or pagers of their respective managers up to the Vice Presidential level for the escalation of unresolved matters relating to their performance of their duties under this Agreement. Each Party shall supplement and update such information as necessary to facilitate prompt resolution of such matters. Each Party further agrees to establish an automatic internal escalation procedure relating to unresolved disputes arising under this Agreement.
ESCALATION PROCEDURES. A. The parties intend that, to the maximum extent practicable, they shall reach decisions hereunder cooperatively through the deliberations of the Alliance Committee and by consent of its members as described in Section 1.10.
1. In cases in which that does not occur (other than as to a question of patent validity or as to a matter left to the discretion of a party hereunder), either party may institute an Escalation Procedure in which a proposed Committee Action approved by at least two members of the Alliance Committee, is provided in writing to each party's Escalation Officer. Such Escalation Officers shall discuss the proposed Committee Action, and shall meet with respect thereto if either of them believes a meeting or meetings to be useful. If the Escalation Officers do not resolve the matter by either approving the proposed Committee Action (whether or not in a revised form) or agreeing to reject it, within thirty (30) days (or such lesser or longer period as they may agree is a useful period for their discussions), then either of them may institute a formal mediation of such matter pursuant to Section 12.2.
B. Any dispute or difference (other than as to a question relating to patent validity or as to a matter left to the discretion of a party hereunder), between the parties arising out of or in connection with this Agreement, including without limitation a disagreement over a proposed Committee Action, that cannot be resolved by the consent of the Escalation Officer of each party shall be referred to mediation before any party resorts to arbitration, litigation, or other dispute resolution procedure. Unless the parties agree otherwise, the mediation will be conducted in accordance with The CPR Mediation Procedure for Business Disputes (Revised 1994) of the CPR Institute for Dispute Resolution by a mediator who has had both training and experience as a mediator of general corporate and commercial matters. If the parties cannot agree on a mediator, then the mediator will be selected by the President of the CPR Institute for Dispute Resolution in accordance with the criteria set forth in the preceding sentence. Within thirty days after the selection of the mediator, the parties and their respective attorneys will meet with the mediator for one mediation session of at least four hours. If the dispute cannot be settled during such mediation session or during any mutually agreed continuation of such session, any party to this Agreement may give to the medi...
ESCALATION PROCEDURES. 8.1 AT&T OKLAHOMA will provide CLEC with written escalation procedures for maintenance resolution to be followed if, in CLEC's judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided hereunder shall include names and telephone numbers of AT&T OKLAHOMA management personnel who are responsible for maintenance issues. CLEC acknowledges that LOC escalation contact list found on CLEC Online meets the requirements of this Section.
ESCALATION PROCEDURES. Upon the occurrence of a Deadlock Event, the General Partners shall first use their good faith efforts to resolve such matter in a mutually satisfactory manner. If, after such efforts have continued for twenty (20) days, no mutually satisfactory solution has been reached, the General Partners shall resolve the Deadlock Event as provided herein:
(i) The General Partners shall (at the insistence of any of them) refer the matter to the chief executive officers of their respective Parents for resolution.
(ii) Should the chief executive officers of the Parents fail to resolve the matter within ten (10) days after it is referred to them, each General Partner (or any group of General Partners electing to act together) shall prepare a brief (a "Brief"), which includes a summary of the issue, its proposed resolution of the issue and considerations in support of such proposed resolution, not later than ten (10) days following the failure of the chief executive officers to resolve such dispute, and such Briefs shall be submitted to such reputable and experienced mediation service as is selected by the Partnership Board by Required Majority Vote or, failing such selection, by the Chief Executive Officer (the "Mediator"). During a period of twenty (20) days, the Mediator and the General Partners shall attempt to reach a resolution of the Deadlock Event.
(iii) In the event that after such twenty (20) day period (or such longer period as the Partnership Board may approve by Required Majority Vote), the General Partners are still unable to reach resolution of the Deadlock Event (such resolution to be evidenced by the requisite vote of the Partnership Board with respect to the underlying matters), the Deadlock Event shall constitute a Liquidating Event as provided in Section 14.1(a)(iii) unless the Partnership Board determines by Required Majority Vote not to dissolve.
ESCALATION PROCEDURES. Documented customer support processes are to be developed by PSI. Specific process documentation is required for the following: o customer support procedures o trouble escalation procedures o trouble ticketing, tracking, and resolution PSI must provide information to the IXC customer describing customer support, problem resolution, and trouble escalation procedures, customer contact information, and trouble reporting methods.
ESCALATION PROCEDURES. If the designated representatives cannot resolve the dispute, then the dispute shall be escalated to a member of the Board of Directors or Trustees of each of the University and of MSS, for their review and resolution. If the dispute cannot be resolved by such persons, then the parties may initiate formal proceedings; however, formal proceedings for the resolution of any such dispute may not be commenced until the earlier of:
(a) The designated representatives concluding in good faith that amicable resolution through continued negotiation of the matter in issue does not appear likely; or
(b) Sixty (60) days after the initial request to negotiate such dispute (unless preliminary or temporary relief of an emergency nature is sought by one of the parties); or
(c) Thirty (30) days before the statute of limitations governing any cause of action relating to such dispute would expire.
ESCALATION PROCEDURES. In the event that the Project Manager cannot reach agreement about: i) the acceptance of deliverables, ii) the achievement of milestones, or iii) the resolution of routine disputes that may arise during the course of the performance of this Contract, the matter shall be referred to the Contract Manager at DIR and the Project Executive at Vendor (First Escalation Team), in a jointly executed memorandum of referral, signed by both Project Managers, for resolution no later than five days after the memorandum is received by the First Escalation Team.. In the event one Project Manager refuses to sign the pro-offered memorandum of referral within two business days of receipt, the referring Project Manager may note “refused to sign” on the memorandum and forward it to the First Escalation Team. If the Contract Manager at DIR and the Project Executive cannot reach a resolution within ten days of the date of receipt of the memorandum of referral, the matter shall be submitted to the Director of Enterprise Contracts of DIR and the Vendor’s State of Texas Account Executive (Second Escalation Team), along with all appropriate documentation. The Second Escalation Team shall have five (5) business days to resolve the matter referred. In the event of failure of the parties to reach a resolution through this process, then the Vendor that is dissatisfied may proceed with the dispute resolution process provided in Chapter 2260, Texas Government Code, to the extent applicable, and DIR, if it is dissatisfied, may exercise its available legal remedies, as appropriate.
ESCALATION PROCEDURES. The Dial Telecom Helpdesk has the escalation contact details of the next level of management at hand in order to be communicated to the Subscriber. This is necessary where the Subscriber is not satisfied with the current level of service from the first contact or the first contact level is for whatever reason unavailable. 1st Level Xxxx Xxxxxxxxx NOC leader xxxx.xxxxxxxxx@xxxxxxxxxxx.xx +000 000 000 000 2nd Level Xxxxx Xxxxxxx Wholesale Manager xxxxx.xxxxxxx@xxxxxxxxxxx.xx +000 000 000 000 2nd Level Xxxx Xxxxxxx Retail Manager xxxx.xxxxxxx@xxxxxxxxxxx.xx +000 000 000 000 3rd Level Xxxxx Xxxxxxx Technical Director xxxxx.xxxxxxx@xxxxxxxxxxx.xx +000 000 000 000 6 FINAL PROVISIONS
6.1 This agreement can only be modified or cancelled by a written amendment signed by the representatives of both contractual parties.
6.2 If there is no other agreement, the legal conditions of this SLA are ruled by the Czech commercial code.
6.3 This agreement shall be printed in 2 copies and each side shall receive one copy.
6.4 The contractual parties declare, that the Agreement has been read before the Contract signature.
ESCALATION PROCEDURES. If the negotiations conducted pursuant to the Claims Procedures set forth above do not lead to resolution of the underlying dispute or claim to the satisfaction of the party that made the claim, then that party may, at its option and in its sole and absolute discretion, notify the other in writing that it desires to elevate the dispute or claim to a higher level of authority within FIS’s organization and within Client’s organization for resolution. Upon receipt by the other party of such written notice, the dispute or claim shall be so elevated and such higher level authorities shall negotiate in good faith and each use their reasonable best efforts to resolve the dispute or claim. The location, format, frequency, duration and conclusion of these elevated discussions shall be left to the discretion of the representatives involved. Upon agreement, the representatives may utilize other alternative dispute resolution procedures to assist in the negotiations. Discussions and correspondence among the representatives for purposes of these negotiations shall be treated as confidential information developed for purposes of settlement which shall not be admissible in any subsequent proceedings between the parties. Documents identified in or provided with such communications, which are not prepared for purposes of the negotiations may, if otherwise admissible, be admitted in evidence in such subsequent proceeding.
