Escalation Stage 1 Sample Clauses

Escalation Stage 1. Contractor's technicians attempting to correct the situation shall notify the Contractor’s Engineering Manager. Upon such notification, Contractor will immediately assign, at Contractor’s sole expense, additional resources to include at a minimum one senior- level technician or engineer. Such resources shall be on-site at the AOC’s location, or at such location as is appropriate given the nature of the required corrections. For a Severity Level 1 or Level 2 situation, the Contractor’s Engineering Manager shall notify the AOC at four (4) hour intervals of the status of the situation until the situation is resolved or for the next twenty four (24) hours, whichever occurs first.