Priority 3 Errors Clause Samples
Priority 3 Errors. Upon acknowledging a Priority 3 Error, IM shall provide Customer an initial assessment within [*] and an error resolution plan within [*]. IM will use best commercial efforts to (i) include an error correction in the next Update, if any of the Software, and/or (ii) to implement in a timely fashion a workaround and/or schedule and execute error correction activities for Informatics Hardware or Equipment.
Priority 3 Errors. A member of the TSO, as determined by the level of care selected by Customer, will respond to reports of Error conditions brought to GREENLIGHT’s attention. GREENLIGHT may correct such Errors in a future New Release. Initial response times for Priority 3 errors will be within 5 business days. Greenlight will use commercially reasonable efforts to develop a fix as soon as possible. Greenlight will also provide an update every week on the resolution.
Priority 3 Errors. A member of the TSO, as determined by the level of care selected by Customer, will respond to reports of Error conditions brought to ALERT’s attention. ALERT may correct such Errors in a future New Release.
Priority 3 Errors a. The Customer shall use the standard call support center telephone number or web service for emergency support during normal business hours (7:30 a.m. to 7:30 p.m. CST, Monday through Friday, excluding holidays).
b. Consultant will provide the Customer a tracking number for all Priority 3 Errors within five (5) business days following the report of issue, and respond further as part of our normal online tracking system.
c. Consultant will use commercially reasonable efforts to resolve Priority 3 Errors by means of a future scheduled update or release, as mutually agreed. All issues or questions reported to support are tracked via a support call. Support analysts cannot provide assistance unless a support call is logged. The current process for logging calls includes the following: eSupport (via website), email, phone and fax. • Each call must contain at a minimum: the Customer name, contact person, software product and version, module and/or menu selection, nature of issue, detailed description of your question or issue and any other pertinent information. • The support system or one of the support analysts will provide the Customer with a call i.d. to track the issue and the call will be logged into a support tracking database. • Each call will be stored in a queue and the first available support representative will be assigned to deal with the issue. • As the support representative assigned to the call investigates the issue, the Customer will be contacted and advised as to where the issue stands and the course of action that will be taken for resolution. If the support analyst requires additional information, he/she will contact the Customer to obtain the information required. • All correspondence and actions associated with a call will be tracked in the support database. At any time, if available to the Customer, the Customer may log onto the Consultant’s website to see the status of each call. • Once the call has been resolved, the Customer will receive an automated notification by email that the call has been closed. This email will contain the entire event history of the call from the time the call was created and leading up to the resolution of the call. The Customer also has the option of viewing both open and closed calls, if available to the Customer, via the Consultant’s website. • If the issue needs to be escalated to a development resource or programmer for resolution, the issue will be logged into a development tracking database and the Cu...
Priority 3 Errors. In the event of a Priority 3 Error in the Software or SOZO Services, ImpediMed shall, within two (2) business days of receiving Customer’s report, commence verification of the Error. Upon verification, ImpediMed shall use commercially reasonable efforts to resolve the Error with an Error Correction. ImpediMed shall provide Customer with periodic reports on the status of the Error Correction.
Priority 3 Errors. The TSO will respond to reports of Error conditions brought to Jurisage’s attention by a Customer. With regard to Software, Jurisage may correct such Errors in a future version of the latest Supported Release.
Priority 3 Errors. The TSO will respond to reports of Error conditions brought to CiteRight’s attention by a Customer. With regard to Software, CiteRight may correct such Errors in a future version of the latest Supported Release.
Priority 3 Errors. PowerPhone may include the Fix for the Error in a subsequent major release of the software.