EVENTMAP SUPPORT CENTRE Clause Samples

EVENTMAP SUPPORT CENTRE. All correspondence between the vendor and the customer should be conducted via the support centre, where the relevant member of staff will be assigned to tickets received. Tickets will be examined and a first response provided within 24 hours. The vendor will triage tickets received each day and provide a first response, as well as update tickets based on initial diagnosis, e.g. ticket type, status. Tickets will then be processed in order of urgency, as deemed by the vendor.