Services and Support Clause Samples
The SERVICES AND SUPPORT clause defines the obligations of a party to provide specific services and related assistance to the other party under the agreement. It typically outlines the scope of services, the standards or levels of support to be maintained, and may specify response times, maintenance, or troubleshooting procedures. This clause ensures that both parties have a clear understanding of what services will be delivered and the support mechanisms in place, thereby minimizing misunderstandings and setting expectations for ongoing cooperation.
Services and Support. In consideration of (and subject to) payment of the fees and marketing obligations listed herein and on the applicable Order Form (the “Fees”) and subject to full compliance with all the terms and conditions of this Agreement, Service Provider will use reasonable commercial efforts to provide Customer the Services selected in the Order Form and the applicable General Service Level Support Terms identified in Exhibit A. As part of the registration process, Customer will identify an administrative user name and password for Customer’s Service Provider account (the “Account”). Customer may use the administrative user name and password to create standard users (each with a user password) up to the maximum number permitted in the Order Form. Service Provider reserves the right to refuse registration of, or cancel passwords it deems inappropriate. By entering into this Agreement and using the Service, ▇▇▇▇▇▇▇▇ accepts and agrees to be bound by the Service Provider’s terms of service and privacy policies listed on Service Provider’s website.
Services and Support. 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions:
(a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software.
(b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (o...
Services and Support. The Parties shall ensure the exchange of all relevant information on the structure and organization of each other's institutions, to increase mutual understanding. Each party, in accordance with its laws and regulations, will ensure their guests, under this agreement, all forms of assistance and support in their own Countries for the fulfillment of the agreed tasks. The resolution of any disputes concerning the interpretation and / or execution of this Agreement and / or project activities related to it, if it is not possible to define amicably, shall be referred to an arbitration panel composed of one member designated by each party, and one chosen jointly.
Services and Support. Subject to the terms and conditions of this Agreement, Hortonworks will provide the Services and Support purchased by Customer through the Reseller. SOWs signed between Hortonworks and Customer shall be deemed incorporated herein. Services and Support are for Customer’s internal use only, and Customer may not use the Services or Support to supply any consulting, training or support services to any third party. All Support and Services delivered under this Agreement are deemed accepted by Customer upon delivery.
Services and Support. 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.11, you shall have access to the Software/Subscription in accordance with the following provisions:
(a) If you purchased the Subscription for the Software directly from Intuit, which generally means that you will be paying for your use of the Software on a monthly (or other periodic) basis, you shall receive as part of your basic Subscription, so long as Intuit is receiving the applicable payment from you : (i) unlimited access to the features of the Software subscribed to by you; (ii) Updates; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when-and-if they should be made available to you. You must subscribe to the Subscription for a minimum of one (1) year, with the Subscription fees payable monthly by you (or on a different time basis upon agreement between Intuit and you). After one (1) year: (x) the Subscription is cancellable by you in accordance with this Agreement, and (y) you are considered to have purchased your license to the Software, (includes QuickBooks Enterprise), entitling you to the Updates, entitling you to updates to the software in accordance with the terms of the Limited Warranty and Termination provisions, even if you cancel your subscription.
(b) If you purchased your license to the Software at retail or directly from Intuit, you shall receive: (i) unlimited access to the features of the Software; (ii) Additional Support; (iii) Updates to the Software in accordance with the terms of our Limited Warranty and Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of their being provided to you by Intuit (or its Representatives).
Services and Support. On and subject to the terms of this Agreement, the Supplier will provide to the Customer the Services according to the Plan and reasonable technical support in accordance with the SLA.
Services and Support. 1.1 Subject to the terms and conditions of this Agreement, COMPANY grants to Customer a limited, non-exclusive, non-transferable right, without right of sublicense, during the applicable Service Term, which is set forth on the applicable Order Form, to access and use the Subscription Services in the Territory solely for the Customer’s internal business. “Subscription Services” means the web-based software platform identified on the Order Form. The Subscription Services may be discontinued, modified, enhanced and/or updated from time to time at COMPANY’s sole discretion. COMPANY will use reasonable efforts to give Customer prior written notice of any major modification.
1.2 COMPANY will undertake commercially reasonable efforts to make the Services available twenty-four (24) hours a day, seven (7) days a week. Notwithstanding the foregoing, COMPANY reserves the right to suspend Customer’s access to the Services: (i) for scheduled or emergency maintenance, or (ii) in the event Customer is in breach of this Agreement, including failure to pay any amounts due to COMPANY.
1.3 Subject to the terms hereof, COMPANY will provide reasonable support to Customer for the Services from Monday through Friday during COMPANY’s normal business hours.
Services and Support. 2.1 Subject to the terms of this Agreement and any applicable Order Forms, Klarity will provide Customer the Services in accordance with the Service Level Terms and technical support services (Exhibit A), Data Processing Addendum (Exhibit B), Standard Contractual Clauses (Exhibit C), and Artificial Intelligence Addendum (Exhibit D). Unless otherwise provided in an Order Form, the Services and support services are provided on a non-exclusive basis. Klarity will not provide a physical or installed copy of the Services to Customer.
2.2 Customer may order Services from Klarity by entering into a service order in a mutually agreed upon form (“Order Form”). Klarity will provide the Services specified in the Order Form during the term specified therein (“Subscription Term”). Upon execution, each Order Form will become effective and incorporate this Agreement.
Services and Support. 1.1 Company will use commercially reasonable eorts to provide Customer the SaaS Services and Professional Services.
1.2 As part of the registration process, Customer will identify administrative usernames and passwords for Customer’s required accounts of Authorized Users.
1.3 Company may at its sole discretion modify, update, upgrade or extend Services (including, by way of example, adding features and functionality, or enhancing security or usability) and inform Customer about these modifications. Notwithstanding the functionality described in Definitions of “SaaS Services” will be maintained.
1.4 If Company provides Professional Services beyond those agreed in an Order Form or SOW upon mutual wrien consent (including, without limitation, in excess of any hours estimates set forth therein), Customer will pay Company the agreed consultation rates for the mission.
1.5 In the event that any modification, update, upgrade, or extension of SaaS Services materially reduces its performance, as determined by SaaS Services not performing according to Company’s Documentation, then Customer shall have the right to terminate Agreement upon fifteen (15) days wrien notice to Company if Company does not remedy the performance reduction within the fifteen (15) day notice period.
Services and Support a. Medrio shall provide hosted services consisting of web-based access to Medrio's proprietary tools as further described in the attached Medrio Order Form, and any other order forms fully executed by the parties after the Effective Date (each, an "Order Form") and related support services (collectively, the "Services"). A separate Order Form shall be required for each study (or groups of studies, where expressly stated in the Order Form) or other services for which Customer seeks to use the Services. All Order Forms shall be governed by, and made a part of, this Agreement. If Customer's usage for a particular study or service exceeds that shown in the applicable Order Form, Medrio shall charge Customer for such additional usage at rates comparable to those in such Order Form. Medrio reserves the right to change its rates for the Services, and to impose additional fees, with respect to any new Order Form entered in connection herewith.
b. Customer shall be responsible for obtaining and maintaining all equipment and ancillary services needed to connect to, access or otherwise use the Services (collectively, "Equipment"), and for ensuring that the Equipment is compatible with the Services and complies with the specifications in Medrio's then-current published policies. Customer also shall be responsible for maintaining the security of the Equipment, its account, all passwords and files, and for all use of the Services through its registered account.
c. Subject to the terms hereof, Medrio shall provide Customer with level-2 technical support (or other support that may be agreed to on an Order Form), through e-mail or telephone, in accordance with the terms of this Agreement. Medrio shall provide 99.5% Uptime (24x7x365) of the Services, per calendar month, excluding regularly scheduled maintenance times, which shall not exceed five (5) hours per calendar month, and excluding outages beyond Medrio's control (such as those caused by Customer's computers or connectivity, or a general internet failure). As used herein, "Uptime" means availability and access to the Services by Customer.