Example Calculation. a. Assuming reporting month is February 2012 (41,760 minutes). b. Assuming a maintenance window of Sundays from midnight to 4:00 a.m. Eastern standard time (equals scheduled downtime of 960 minutes). c. Scheduled uptime equals 40,800 minutes (total minutes of 41,760 in February 2012 less 960 minutes of scheduled downtime). d. Assuming actual uptime of 40,000 minutes, percentage uptime is calculated as follows: (40,000 / 40,800) *100 = 98.04%. e. The threshold of 99.99% less the percentage uptime of 98.04% = 1.95%. f. The difference is greater than a 1% reduction in percentage uptime but is less than a 2% reduction in percentage uptime; therefore, Citizens is due 10% of the services fees as a service credit.
Appears in 5 contracts
Samples: Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service, Software as a Service (Saas) Agreement
