Public Records Addendum (. “Addendum”). Vendor agrees that the Addendum attached hereto is hereby incorporated into this Agreement in order to address the public posting of this Agreement and its disclosure to third parties.
Public Records Addendum (. Vendor agrees that the Public Records Addendum attached hereto as Addendum 1 to Amendment No.5 is hereby incorporated into this Agreement in order to address the public posting of this Amendment and its disclosure to third parties. The sections of the Agreement that are not expressly modified or replaced by this Amendment shall remain in effect pursuant to their terms. In the event that any of the provisions of the Amendment are inconsistent or conflict with any provisions of the Agreement, the inconsistent or conflicting provisions of this Amendment shall control, but only to the extent that such provision is inconsistent or conflicting with the Agreement. Executed on the dates set forth below by the undersigned authorized representatives of the Parties to be effective as of the date of the last signature below. Citizens Property Insurance Corporation: Xxxxxx Xxx Xxxxxx d/b/a Insure-Aid Claims Service: Signature Xxx Xxxxx Signature Xxxxxx Xxxxxx Typed Name Typed Name Owner Chief Claims Officer Title 8/24/2020 Title 8/7/20 Date Signed Date Signed Signature Xxxxx Xxxxxx Typed Name Chief Operating Offi cer Title 8/24/2020 Date Signed ADDENDUM 1 PUBLIC RECORDS ADDENDUM Company Name (“Vendor”): Xxxxxx Xxx Xxxxxx d/b/a Insure-Aid Claims Service Agreement Name/Number (“Agreement”): 17-17-0020-07 Contract Document Covered By This Addendum: Amendment No. 5 Primary Vendor Contact Name: Xxxxxx Xxxxxx Telephone: 000-000-0000 Email: xxx@xxxxxx-xxx.xxx Citizens is subject to Florida public records laws, including Chapter 119, Florida Statutes. As a part of providing public access to Citizens’ records, Citizens makes its contracts available on Citizens’ external website located at xxx.xxxxxxxxxxx.xxx/xxxxxxxxx. This Addendum is incorporated into the Agreement in order to address Citizens’ public posting of the Agreement and its disclosure to third parties. If Vendor asserts that any portion of the Agreement is exempt from disclosure under Florida public records laws, (the “Redacted Information”), such as information that Vendor considers a protected “trade secret” per Section 815.045, Florida Statutes, then Vendor must select the corresponding declaration below and provide the following to Xxxxxx.XxxxxxxxxxXxxxxx@xxxxxxxxxxx.xxx:
Public Records Addendum (. Vendor agrees that the Public Records Addendum attached hereto as Addendum 1 to Task Order No. XX, (the “Addendum”) is hereby incorporated into this Task Order in order to address the public posting of this Task Order No. XX, and its disclosure to third parties. Except when this Task Order specifically references a section of the Agreement which is in conflict, the terms of the Agreement shall take precedence. If a conflict exists, the non- conflicting portion(s) of the term or provision of the less controlling documents shall remain enforceable. Citizens and Vendor certify by their undersigned authorized agents that they have read this Task Order and agree to be bound by its terms and conditions. Citizens Property INSURANCE CORPORATION: VENDOR: SIGNATURE: SIGNATURE: PRINT NAME: PRINT NAME: TITLE: TITLE: DATE: DATE: Signature: Print Name: Title: Date: Exhibit B – Citizens Property Insurance Corporation Position Description Note: This Citizens Property Insurance Corporation Position Description, which may be updated from time to time, identifies the skills necessary for representatives handling CAT calls. JOB TITLE: Customer Care Representative I POSITION SUMMARY: This position provides exceptional customer service utilizing the telephone; responding to the questions and concerns of Citizens policyholders, insurance agents and mortgage companies. ESSENTIAL FUNCTIONS: • Model ethical behavior and execute job responsibilities in accordance with Citizens trainings, standards and information protection policies. • Effectively respond via the telephone to concerns of Citizens policyholders, insurance agents and mortgage companies. • Utilize multiple processing systems and follow procedures in filing a First Notice of Loss (FNOL) and answering claim related questions. • Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed. • Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed.
Public Records Addendum (. Vendor agrees that the Public Records Addendum attached hereto as Addendum 1 to Amendment No. 6 is hereby incorporated into this Agreement in order to address the public posting of this Amendment and its disclosure to third parties. The sections of the Agreement that are not expressly modified or replaced by this Amendment shall remain in effect pursuant to their terms. In the event that any of the provisions of the Amendment are inconsistent or conflict with any provisions of the Agreement, the inconsistent or conflicting provisions of this Amendment shall control, but only to the extent that such provision is inconsistent or conflicting with the Agreement. DocuSign Envelope ID: 51DFCD26-D5E0-4ED2-ACB6-07567C713B44 Xxx Xxxxx Chief Claims Officer 8/22/2020 Xxxxx Xxxxxx Chief Operating Officer 8/23/2020
Public Records Addendum (. “Addendum”). Vendor agrees that the Addendum attached hereto is hereby incorporated into the Agreement in order to address the public posting of the Agreement and its disclosure to third parties. Executed on the dates set forth below by the undersigned authorized representatives of the Parties to be effective as of the date of the Effective Date. CITIZENS PROPERTY INSURANCE CORPORATION [VENDOR] Signature Signature Print Name Print Name Title Title Date Signed Date Signed Signature Print Name Title Date Signed EXHIBIT A – SERVICES DESCRIPTION This Exhibit A is an example form and may be replaced in its entirety by the Vendor’s form which should contain substantially similar information. This Exhibit A – Services Description shall be incorporated in and governed by the terms of that certain Master Agreement for Software as a Service by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens“) and [VENDOR NAME] (“Vendor”) (the “Agreement”). Services Description. TBD Start Date and End Date. TBD Authorized Users. TBD Storage Threshold(s). TBD Services Fees and Compensation Schedule. TBD Technical Support Description. Vendor will provide to Citizens telephone and email support (“Technical Support”) twenty-four (24) hours per day, seven (7) days per week, three-hundred-sixty-five (365) days per year. Technical Support will include any research and resolution activity performed by Vendor.
Public Records Addendum (. “Addendum”). Vendor agrees that the Addendum attached hereto is hereby incorporated into the Agreement in order to address the public posting of the Agreement and its disclosure to third parties. Executed on the dates set forth below by the undersigned authorized representatives of the Parties to be effective as of the date of the Effective Date. CITIZENS PROPERTY INSURANCE CORPORATION [VENDOR] Signature Signature Print Name Print Name Title Title Date Signed Date Signed Signature Print Name Title Date Signed EXHIBIT A – SERVICES DESCRIPTION This Exhibit A – Services Description shall be incorporated in and governed by the terms of that certain Master Agreement for Software as a Service by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens“) and [VENDOR NAME] (“Vendor”) (the “Agreement”).
Public Records Addendum (. “Addendum”). Vendor agrees that the Addendum attached hereto is hereby incorporated into the Agreement in order to address the public posting of the Agreement and its disclosure to third parties. [Signature Page Follows] Executed on the dates set forth below by the undersigned authorized representatives of the Parties to be effective as of the date of the Effective Date. CITIZENS PROPERTY INSURANCE CORPORATION [VENDOR] Signature Signature Print Name Print Name Title Title Date Signed Date Signed Signature Print Name Title Date Signed EXHIBIT A – SERVICES DESCRIPTION This Exhibit A – Services Description shall be incorporated in and governed by the terms of that certain Master Agreement for Software as a Service by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens“) and [VENDOR NAME] (“Vendor”) (the “Agreement”). Services Description. ***TBD Start Date and End Date. ***TBD Authorized Users. ***TBD Storage Threshold(s). ***TBD Services Fees and Compensation Schedule. ***TBD Technical Support Description. Vendor will provide to Citizens telephone and email support (“Technical Support”) twenty-four (24) hours per day, seven (7) days per week, three-hundred-sixty-five (365) days per year. Technical Support will include any research and resolution activity performed by Vendor.
Public Records Addendum (. “Addendum”): Addendum 1 is incorporated into this Agreement to address the public posting of this Agreement and its disclosure to third parties.
Public Records Addendum (. “Addendum”). Vendor agrees that the Addendum attached hereto is hereby incorporated into the Agreement in order to address the public posting of the Agreement and its disclosure to third parties. Executed on the dates set forth below by the undersigned authorized representatives of the Parties to be effective as of the date of the Effective Date. Signature Signature Print Name Print Name Date Signed Date Signed This Exhibit A – Services Description shall be incorporated in and governed by the terms of that certain Master Agreement for Software as a Service by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens“) and [VENDOR NAME] (“Vendor”) (the “Agreement”).
Public Records Addendum (. “Addendum”). Vendor agrees that the Addendum attached hereto is hereby incorporated into the Agreement in order to address the public posting of the Agreement and its disclosure to third parties. Executed on the dates set forth below by the undersigned authorized representatives of the Parties to be effective as of the date of the Effective Date. Signature Signature Print Name Print Name Date Signed Date Signed This Exhibit A – Services Description shall be incorporated in and governed by the terms of that certain Master Agreement for Software as a Service by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens“) and [VENDOR NAME] (“Vendor”) (the “Agreement”). Services Description. TBD. Start Date and End Date. TBD. Authorized Users. TBD. Services Fees and Compensation Schedule. TBD. Training Services. TBD.
