Exchanges and Replacements. The Contractor shall offer a full refund exchange for Products that meet one or more of the following conditions and adhere to the following: • The Contractor will not impose on the Customer any additional costs, including shipping costs or a restocking fee, for inventory that is returned or exchanged for another Product within 30 calendar days of delivery. • For Customer exchanges beyond 30 calendar days of delivery, restocking fees shall be no greater than 10% of the price paid by the Customer for the Product(s) that requires restocking, and standard shipping costs. • Exchanges for Special Clothing are at the discretion of the Contractor.
Appears in 9 contracts
Samples: State Term Contract, State Term Contract, State Term Contract
