Common use of EXCHANGES/RETURNS POLICY Clause in Contracts

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA local stores (hereinafter referred to as “ZARA stores” collectively, or “Zara Store” individually) or by giving the products to the courier arranged by us. You should send the product in the same package received by following the directions on the “EXCHANGES AND RETURNS” section of our website. You should contact us through our web form to arrange for the product to be collected at your designated address. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. The following items are not eligible for returns or exchanges: underwear or swimwear without protective hygiene try on sticker, or any item purchased in another country. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. If You have any doubts You can contact us through our web form or at the telephone number 00 0000 0000. Product exchange or return in-store at ZARA: You may return it, in person, to a Zara local store. You must provide the Order Number. Please use or include with the product being returned all original boxes, instructions/documents and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and in any case, within 30 days from the day we confirmed to You that You are entitled to a refund. We will refund any money received from You using the same method used to make payment. Exchange is limited to exchange for the same product of the same size and the same color. Product exchange or return online at XXXX.XXX: With respect to products purchased online, subject to the above returns or exchange restrictions, you may exchange or return the product you purchased via the Zara website or the Zara mobile app. The online exchange function is limited to the size of the original product. Once you have successfully completed the exchange process and received the confirmation email, we will courier the product you selected to you. You must send the original product to the address you selected within 14 days of the successful completion of the exchange process and the receipt of the confirmation email. If the original product is not received within the 14 days period, Xxxx reserves the right to charge you for the new product sent using the original method of payment at any time. The procedure for the return of products shall follow the conditions stated above. Upon the successful completion of the return process and receipt of the confirmation email, Xxxx will arrange to have a courier collect the returned product at an address designated by you. Returns of defective products In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You should promptly contact us via our web form with details of the product and its damage. Alternatively You can contact us by telephone at 00 0000 0000 where You will receive instructions from us. You may return the product to us in any ZARA local store or by giving it to the Courier arranged by us. Upon receipt of the returned product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to You via e-mail that You are entitled to a refund or replacement for the non conforming product. In case of existence of any defect, defective products will be refunded in full, including a refund of the delivery charges and any necessary and reasonable costs incurred by You in returning the item. We will always refund any money using the method used to make payment. This provision does not affect your statutory rights under the regulations in force.

EXCHANGES/RETURNS POLICY. Returns in Statutory Rights: Under the exercise of the right Consumer Protection (Distance Selling) Regulations, You have up to 7 working days after You have received your delivery to cancel your purchase order (other than in respect of goods made to your specification or are clearly personalised). General policy: If You wish to cancel the Contract return a product(s) within the period specified in Clause 7 above, You can make a return to us at any of the ZARA local stores (hereinafter referred to as “ZARA stores” collectively, or “Zara Store” individually) in the country where your product was delivered or by giving the products to the courier Courier arranged by us. In the latter case You should contact us through our web form to arrange for the product to be collected. Neither option will entail any additional cost to You. You should send the product in the same package received by following the directions on the “EXCHANGES AND RETURNS” section of our website. You should contact us through our web form to arrange for the product to be collected at your designated address. Neither option will entail any additional cost to You. website You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two free options offered. Please note that In this case, if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. The following items are not eligible for returns or exchanges: underwear or swimwear without protective hygiene try on sticker, or any item purchased in another country. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. If You have any doubts You can contact us through our web form or at the telephone number 00 0000 000 0000. Product exchange or return in-store at ZARA: If there is a ZARA store located in the country where your product was delivered, You may return it, in person, to a Zara local storestore itself. You must provide present with it, fully completed, the Order NumberRETURNS FORM received on delivery.Items can only be returned in Zara store that have the same section of the articles that you would like to return. Please Where possible, please use or include with the product being returned all original boxes, instructions/documents and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible (and in any case, within 30 days from the day we confirmed to You that You are entitled to a refundof giving us notice of cancellation). We will refund any money received from You using the same method used to make payment. You should be aware that You are under an obligation to take reasonable care of the product(s) whilst they are in your possession. This means including all of the product(s) instructions, documents and wrappings when returning the product(s) and returning the product(s) in the same condition as received. Failure to exercise such reasonable care may, depending on the circumstances, give rise to a right of action against You for breach of statutory duty. Exchange is limited to exchange for the same product product, of the same a different size and the same coloror colour. Product exchange or return online at XXXX.XXX: With respect to products purchased online, subject to the above returns or exchange restrictions, you may exchange or return the product you purchased via the Zara website or the Zara mobile app. The online exchange function is limited to the size of the original product. Once you have successfully completed the exchange process and received the confirmation email, we will courier the product you selected to you. You must send the original product to the address you selected within 14 days of the successful completion of the exchange process and the receipt of the confirmation email. If the original product is not received within the 14 days period, Xxxx reserves the right to charge you for the new product sent using the original method of payment at any time. The procedure for the return of products shall follow the conditions stated above. Upon the successful completion of the return process and receipt of the confirmation email, Xxxx will arrange to have a courier collect the returned product at an address designated by you. Returns of defective products In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You should promptly contact us via our web form with details of the product and its damage. Alternatively You can contact us by telephone at 00 0000 0000 on (pending) where You will receive instructions from us. You may also return the product to us in any ZARA local store located in your country of residence or by giving it to the Courier arranged by us. Upon receipt of the returned product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to You via e-mail that You are entitled to a refund or replacement for the non conforming productreplacement. In case of existence of any defect, defective Defective products will be refunded in full, including a refund of the delivery charges and any necessary and reasonable costs incurred by You in returning the item. We will always refund any money using the method used to make payment. This provision does not affect your statutory rights under the regulations in forceTHE PROVISIONS SET OUT IN THIS CLAUSE 13 DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS.

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA local OSYHO stores (hereinafter referred to as “ZARA stores” collectively, or “Zara Store” individually) in your country or by giving the products to the courier arranged by us. You should send the product in the same package received by following the directions on the “EXCHANGES AND RETURNS” section of our website. You should contact us through our web form to arrange for the product to be collected at your designated home address. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. The following items are not eligible If you make a return, we will provide a refund within 3 business days after receiving the returned products from you (in case of a bank transfer or debit card payment) or try to cancel the credit card authorization without delay. Default interest for returns or exchanges: underwear or swimwear without protective hygiene try delays of such return will be 20% per annum. Refunds for a credit card payment may take additional time depending on sticker, or any item purchased in another country. Such products which are not in the same conditions as those policy of delivery or which have been used beyond the mere opening shall not be exchanged or refundedrespective credit card company. If You have any doubts You can contact us through our web form or at the telephone number 00 0000 00000000000000. Product exchange or return in-store at ZARAOYSHO: You may return it, in person, any product purchased through this website to a Zara local storeOYSHO store located in the Republic of Korea. To do so, You must provide present the Order Numberproduct with the return form (hereinafter, the form) received on delivery fully completed and present it in person in the store. Please use or include with the product being returned all original boxes, instructions/documents and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and in any case, within 30 days from or exchanges pursuant to the day we confirmed to You that You are entitled to a refund. general policy above We will refund any money received from You (except delivery costs) using the same method used by You to make paymentthe payment or take other necessary actions to provide a refund. A product shall not be exchanged or refunded if it falls under one of the cases that restrict such refund pursuant to Article 7 above. Exchange is limited to exchange for the same product product, of the same a different size and the same color. Product exchange or return online at XXXX.XXX: With respect to products purchased online, subject to the above returns or exchange restrictions, you may exchange or return the product you purchased via the Zara website or the Zara mobile app. The online exchange function is limited to the size of the original product. Once you have successfully completed the exchange process and received the confirmation email, we will courier the product you selected to you. You must send the original product to the address you selected within 14 days of the successful completion of the exchange process and the receipt of the confirmation email. If the original product is not received within the 14 days period, Xxxx reserves the right to charge you for the new product sent using the original method of payment at any time. The procedure for the return of products shall follow the conditions stated above. Upon the successful completion of the return process and receipt of the confirmation email, Xxxx will arrange to have a courier collect the returned product at an address designated by youcolour. Returns of defective products In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You may cancel the Contract at any time within 3 months after receipt of the product or within 31 days after You become aware of such fact without bearing the shipping fees for the return. You should promptly contact us via our web form with details of the product and its damage. Alternatively You can contact us by telephone at 00 0000 0000 0000000000 where You will receive instructions from us. You may return the product to us in any ZARA local OYSHO store located in the Republic of Korea or by giving it to the Courier courier arranged by us. Upon receipt of the returned product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to will process the refund or replacement as soon as possible and, in any case, within 30 days of exchanges pursuant to the day we confirmed to You via e-mail that You are entitled to a refund or replacement for the non conforming productgeneral policy above. In case of existence of any defect, defective products will be refunded in full, including a refund of the delivery charges and any necessary and reasonable costs incurred by You in returning the item. We will always refund any money using the same method used by You to make paymentthe payment or take other necessary actions to provide a refund. This provision does not affect your statutory rights under the regulations in force.

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA local stores (hereinafter referred to as “ZARA stores” collectively, or “Zara Store” individually) in your country or by giving the products to the courier arranged by us. You should send the product in the same package received by following the directions on the “EXCHANGES AND RETURNS” section of our website. You should contact us through our web form to arrange for the product to be collected at your designated address. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. The following items are not eligible for returns or exchanges: underwear or swimwear without protective hygiene try on sticker, or any item purchased in another country. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. If You have any doubts You can contact us through our web form or at the telephone number 00 0000 0000. Product exchange or return in-store at ZARA: You may return it, in person, to a Zara local store. You must provide the Order Number. Please use or include with the product being returned all original boxes, instructions/documents and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and in any case, within 30 days from or exchanges pursuant to the day we confirmed to You that You are entitled to a refundgeneral policy. We will refund any money received from You using the same method used by You to make payment or other necessary actions to provide a refund. A product shall not be exchanged or refunded if it falls under one of the cases that restrict such refund pursuant to Article 7 above. If you make a return, we will provide a refund within 3 business days after receiving the returned products from you (in case of a bank transfer or debit card payment) or try to cancel the credit card authorization without delay. Exchange is limited Default interest for delays of such return will be 20% per annum. Refunds for a credit card payment may take additional time depending on the policy of the respective credit card company. If You have any doubts You can contact us through our Customer Center. Home Collection: You should contact us through our web form to arrange for the product to be collected at your home address. You should send the product in the same package received by following the directions on the “RETURNS” section of our website. You may be charged return delivery cost according to the return policy described on the product detail page or Help page when using home return service. You shall complete handing over the product to the courier within the return period in Clause 7. If You fail to comply with the return period, we may reject the return and charge You for the storage and delivery cost for the product. Return in Store: You may return the product purchased through this website at a ZARA store located in the Republic of Korea. To do so, You must present in person in the store with the product. You shall complete returning the product in store within the return period in Clause 7. If you fail to comply with the return period, we may reject and charge You for the storage and delivery cost for the product. For Home products purchased through this website, ZARA HOME store located in the Republic of Korea will be also available for store return. However, note that Return in Store option may not be available for certain HOME product. Product exchange : We do not provide exchange service by home delivery. You shall return the product and place a new order, even in case you wish to purchase a same model with different size or colour. However, You may exchange the product purchased through this website for the same product of different size or colour at a ZARA store located in the same size and Republic of Korea. To do so, You must present in person in the same colorstore with the product. Product Please note that exchange or return online at XXXX.XXX: With respect to store is not available for HOME products purchased online, subject to the above returns or exchange restrictions, you may exchange or return the product you purchased via the Zara website or the Zara mobile app. The online exchange function is limited to the size of the original product. Once you have successfully completed the exchange process and received the confirmation email, we will courier the product you selected to you. You must send the original product to the address you selected within 14 days of the successful completion of the exchange process and the receipt of the confirmation email. If the original product is not received within the 14 days period, Xxxx reserves the right to charge you for the new product sent using the original method of payment at any time. The procedure for the return of products shall follow the conditions stated above. Upon the successful completion of the return process and receipt of the confirmation email, Xxxx will arrange to have a courier collect the returned product at an address designated by youthrough this website. Returns of defective products In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You may cancel the Contract at any time within 3 months after receipt of the product or within 31 days after You become aware of such fact, whichever is earlier, without bearing the shipping fees for the return. You should promptly contact us via our web form website or Customer Center with details of the product and its damage. Alternatively You can contact us by telephone at 00 0000 0000 where You will receive instructions from us. You may return the product to us in any ZARA local store (or in any ZARA HOME store for HOME products only purchased through this website) located in the Republic of Korea or by giving it to the Courier courier arranged by us. Upon receipt of the returned product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to will process the refund or replacement as soon as possible and, in any case, within 30 days of exchange pursuant to the day we confirmed to You via e-mail that You are entitled to a refund or replacement for the non conforming productgeneral policy above. In case of existence of any defect, defective products will be refunded in full, including a refund of the delivery charges and any necessary and reasonable costs incurred by You in returning the item. We will always refund any money using the method used by You to make paymentpayment or take other necessary actions to provide a refund. In case it turns out that the product does conform to the Contract or You are responsible for the defect, we may return or dispose of the product upon Your consent and charge You for expenses incurred for examination, storage and delivery. This provision does not affect your statutory rights under the regulations in force.

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA local stores (hereinafter referred to as “ZARA stores” collectively, or “Zara Store” individually) in Taiwan or by giving the products to the courier arranged by us. You should send the product in the same package received by following the directions on the “EXCHANGES AND RETURNS” section of our website. You should contact us through our web form to arrange for the product to be collected at your designated address. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. The following items are not eligible for returns or exchanges: underwear or swimwear without protective hygiene try on sticker, or any item purchased in another country. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. If You have any doubts You can contact us through our web form or at the telephone number 00 0000 0000. Product exchange or return in-store at ZARAZARA in Taiwan: You may return it, in person, to a Zara local storestore located in Taiwan. You must provide present with it, fully completed, the Order Numberreturns form (hereinafter, the form) received on delivery. Please use or include with the product being returned all original boxes, instructions/documents and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and in any case, within 30 days from the day we confirmed to You that You are entitled to a refund. We will refund any money received from You using the same method used to make payment. Exchange is limited to exchange for the same product of the same size and the same color. Product exchange or return online at XXXX.XXXXXXX.XXX in Taiwan: With respect to products purchased online, subject to the above returns or exchange restrictions, you may exchange or return the product you purchased via the Zara website or the Zara mobile app. The online exchange function is limited to the size of the original product. Once you have successfully completed the exchange process and received the confirmation email, we will courier the product you selected to you. You must send the original product to the address you selected within 14 days of the successful completion of the exchange process and the receipt of the confirmation email. If the original product is not received within the 14 days period, Xxxx reserves the right to charge you for the new product sent using the original method of payment at any time. The procedure for the return of products shall follow the conditions stated above. Upon the successful completion of the return process and receipt of the confirmation email, Xxxx will arrange to have a courier collect the returned product at an address designated by you. Returns of defective products In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You should promptly contact us via our web form with details of the product and its damage. Alternatively You can contact us by telephone at 00 0000 0000 where You will receive instructions from us. You may return the product to us in any ZARA local store located in Taiwan or by giving it to the Courier arranged by us. Upon receipt of the returned product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to You via e-mail that You are entitled to a refund or replacement for the non conforming product. In case of existence of any defect, defective products will be refunded in full, including a refund of the delivery charges and any necessary and reasonable costs incurred by You in returning the item. We will always refund any money using the method used to make payment. This provision does not affect your statutory rights under the regulations in force.

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA local stores (hereinafter referred to as “ZARA stores” collectively, or “Zara Store” individually) in your country or by giving the products to the courier arranged by us. You should send the product in the same package received by following the directions on the “EXCHANGES AND RETURNS” section of our website. You should contact us through our web form to arrange for the product to be collected at your designated home address. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. The following items are not eligible If you make a return, we will provide a refund within 3 business days after receiving the returned products from you (in case of a bank transfer or debit card payment) or try to cancel the credit card authorization without delay. Default interest for returns or exchanges: underwear or swimwear without protective hygiene try delays of such return will be 20% per annum. Refunds for a credit card payment may take additional time depending on sticker, or any item purchased in another country. Such products which are not in the same conditions as those policy of delivery or which have been used beyond the mere opening shall not be exchanged or refundedrespective credit card company. If You have any doubts You can contact us through our web form or at the telephone number 00 0000 0000000000000 or through E-mail at xxxxxxx.xx@xxxx.xxx. Product exchange or return in-store at ZARA: You may return it, in person, any product purchased through this website to a Zara local storeZARA store located in the Republic of Korea. To do so, You must provide present in person in the Order Numberstore with the product. Please use or include with the product being returned all original boxes, instructions/documents and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and in any case, within 30 days from or exchanges pursuant to the day we confirmed to You that You are entitled to a refundgeneral policy above. We will refund any money received from You using the same method used by You to make paymentpayment or other necessary actions to provide a refund. A product shall not be exchanged or refunded if it falls under one of the cases that restrict such refund pursuant to Article 7 above. Exchange is limited to exchange for the same product product, of the same a different size and the same color. Product exchange or return online at XXXX.XXX: With respect to products purchased online, subject to the above returns or exchange restrictions, you may exchange or return the product you purchased via the Zara website or the Zara mobile app. The online exchange function is limited to the size of the original product. Once you have successfully completed the exchange process and received the confirmation email, we will courier the product you selected to you. You must send the original product to the address you selected within 14 days of the successful completion of the exchange process and the receipt of the confirmation email. If the original product is not received within the 14 days period, Xxxx reserves the right to charge you for the new product sent using the original method of payment at any time. The procedure for the return of products shall follow the conditions stated above. Upon the successful completion of the return process and receipt of the confirmation email, Xxxx will arrange to have a courier collect the returned product at an address designated by youcolour. Returns of defective products In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You may cancel the Contract at any time within 3 months after receipt of the product or within 31 days after You become aware of such fact withouth bearing the shipping fees for the return. You should promptly contact us via our web form with details of the product and its damage. Alternatively You can contact us by telephone at 00 0000 0000 000000000 or through E-mail at xxxxxxx.xx@xxxx.xxx where You will receive instructions from us. You may return the product to us in any ZARA local store located in the Republic of Korea or by giving it to the Courier courier arranged by us. Upon receipt of the returned product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to will process the refund or replacement as soon as possible and, in any case, within 30 days of exchange pursuant to the day we confirmed to You via e-mail that You are entitled to a refund or replacement for the non conforming product. general policy above.. In case of existence of any defect, defective products will be refunded in full, including a refund of the delivery charges and any necessary and reasonable costs incurred by You in returning the item. We will always refund any money using the method used by You to make paymentpayment or take other necessary actions to provide a refund. This provision does not affect your statutory rights under the regulations in force.

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA local stores (hereinafter referred to as “ZARA stores” collectively, or “Zara Store” individually) in Taiwan or by giving the products to the courier arranged by us. You should send the product in the same package received by following the directions on the “EXCHANGES AND RETURNS” section of our website. You should contact us through our web form to arrange for the product to be collected at your designated address. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. The following items are not eligible for returns or exchanges: underwear or swimwear without protective hygiene try on sticker, or any item purchased in another country. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. If You have any doubts You can contact us through our web form or at the telephone number 00 0000 0000. 0000 Product exchange or return in-store at ZARAZARA in Taiwan: You may return it, in person, to a Zara local storestore located in Taiwan. You must provide present with it, fully completed, the Order Numberreturns form (hereinafter, the form) received on delivery. Please use or include with the product being returned all original boxes, instructions/documents and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and in any case, within 30 days from the day we confirmed to You that You are entitled to a refund. We will refund any money received from You using the same method used to make payment. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. Exchange is limited to exchange for the same product of the same size and the same color. Product exchange or return online at XXXX.XXX: With respect to products purchased online, subject to the above returns or exchange restrictions, you may exchange or return the product you purchased via the Zara website or the Zara mobile app. The online exchange function is limited to the size of the original product. Once you have successfully completed the exchange process and received the confirmation email, we will courier the product you selected to you. You must send the original product to the address you selected within 14 days of the successful completion of the exchange process and the receipt of the confirmation email. If the original product is not received within the 14 days period, Xxxx reserves the right to charge you for the new product sent using the original method of payment at any time. The procedure for the return of products shall follow the conditions stated above. Upon the successful completion of the return process and receipt of the confirmation email, Xxxx will arrange to have a courier collect the returned product at an address designated by you. Returns of defective products In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You should promptly contact us via our web form with details of the product and its damage. Alternatively You can contact us by telephone at 00 0000 0000 where You will receive instructions from us. You may return the product to us in any ZARA local store located in Taiwan or by giving it to the Courier arranged by us. Upon receipt of the returned product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to You via e-mail that You are entitled to a refund or replacement for the non conforming product. In case of existence of any defect, defective products will be refunded in full, including a refund of the delivery charges and any necessary and reasonable costs incurred by You in returning the item. We will always refund any money using the method used to make payment. This provision does not affect your statutory rights under the regulations in force.

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA local stores (hereinafter referred to as “ZARA stores” collectively, or “Zara Store” individually) in Macau SAR or by giving the products to the courier arranged by us. You should send the product in the same package received by following the directions on the “EXCHANGES AND RETURNS” section of our website. You should contact us through our web form to arrange for the product to be collected at your designated address. Neither option If you choose to return the goods to any of the ZARA stores in Macau SAR, you will entail not be responsible for any additional cost regardless of the return. If you choose to Youmake a return by giving the products to the courier arranged by us, it shall be charged return delivery cost according to the return policy described on the product detail page or Help page. Each your return request will charge a fixed amount as the return delivery cost. We will directly deduct the return delivery cost from your paid amount for the corresponding returned Products. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. The following items are not eligible for returns or exchanges: underwear or swimwear without protective hygiene try on sticker, or any item purchased in another country. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. If You have any doubts You can contact us through our web form or at the telephone number 00 0000 0000(+000) 00000000. Product exchange or return in-store at ZARA: You may return it, in person, to a Zara local store. You must provide present with it, fully completed, the Order Numberreturns form (hereinafter, the form) received on delivery. Please use or include with the product being returned all original boxes, instructions/documents and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and in any case, within 30 days from the day we confirmed to You that You are entitled to a refund. We will refund any money received from You using the same method used to make payment. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. Exchange is limited to exchange for the same product of the same size and the same color. Product exchange or return online at XXXX.XXX: With respect to products purchased online, subject to the above returns or exchange restrictions, you may exchange or return the product you purchased via the Zara website or the Zara mobile app. The online exchange function is limited to the size of the original product. Once you have successfully completed the exchange process and received the confirmation email, we will courier the product you selected to you. You must send the original product to the address you selected within 14 days of the successful completion of the exchange process and the receipt of the confirmation email. If the original product is not received within the 14 days period, Xxxx reserves the right to charge you for the new product sent using the original method of payment at any time. The procedure for the return of products shall follow the conditions stated above. Upon the successful completion of the return process and receipt of the confirmation email, Xxxx will arrange to have a courier collect the returned product at an address designated by you. Returns of defective products In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You should promptly contact us via our web form with details of the product and its damage. Alternatively You can contact us by telephone at 00 0000 0000 where You will receive instructions from us. You may return the product to us in any ZARA local store or by giving it to the Courier arranged by us. Upon receipt of the returned product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to You via e-mail that You are entitled to a refund or replacement for the non conforming product. In case of existence of any defect, defective products will be refunded in full, including a refund of the delivery charges and any necessary and reasonable costs incurred by You in returning the item. We will always refund any money using the method used to make payment. This provision does not affect your statutory rights under the regulations in forcecolour.

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA local stores (hereinafter referred to as “ZARA stores” collectively, or “Zara Store” individually) in Macau or by giving the products to the courier arranged by us. You should send the product in the same package received by following the directions on the “EXCHANGES AND RETURNS” section of our website. You should contact us through our web form to arrange for the product to be collected at your designated address. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. The following items are not eligible for returns or exchanges: underwear or swimwear without protective hygiene try on sticker, or any item purchased in another country. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. If You have any doubts You can contact us through our web form or at the telephone number 00 0000 0000[please include details for Macau]. Product exchange or return in-store at ZARA: You may return it, in person, to a Zara local store. You must provide present with it, fully completed, the Order Numberreturns form (hereinafter, the form) received on delivery. Please use or include with the product being returned all original boxes, instructions/documents and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and in any case, within 30 days from the day we confirmed to You that You are entitled to a refund. We will refund any money received from You using the same method used to make payment. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. Exchange is limited to exchange for the same product of the same size and the same color. Product exchange or return online at XXXX.XXX: With respect to products purchased online, subject to the above returns or exchange restrictions, you may exchange or return the product you purchased via the Zara website or the Zara mobile app. The online exchange function is limited to the size of the original product. Once you have successfully completed the exchange process and received the confirmation email, we will courier the product you selected to you. You must send the original product to the address you selected within 14 days of the successful completion of the exchange process and the receipt of the confirmation email. If the original product is not received within the 14 days period, Xxxx reserves the right to charge you for the new product sent using the original method of payment at any time. The procedure for the return of products shall follow the conditions stated above. Upon the successful completion of the return process and receipt of the confirmation email, Xxxx will arrange to have a courier collect the returned product at an address designated by you. Returns of defective products In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You should promptly contact us via our web form with details of the product and its damage. Alternatively You can contact us by telephone at 00 0000 0000 where You will receive instructions from us. You may return the product to us in any ZARA local store or by giving it to the Courier arranged by us. Upon receipt of the returned product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to You via e-mail that You are entitled to a refund or replacement for the non conforming product. In case of existence of any defect, defective products will be refunded in full, including a refund of the delivery charges and any necessary and reasonable costs incurred by You in returning the item. We will always refund any money using the method used to make payment. This provision does not affect your statutory rights under the regulations in forcecolour.

EXCHANGES/RETURNS POLICY. Returns in the exercise of the right to cancel your purchase General policy: If You wish to cancel the Contract within the period specified in Clause 7 above, You can make a return to us at any of the ZARA local stores (hereinafter referred to as “ZARA stores” collectively, or “Zara Store” individually) in Taiwan or by giving the products to the courier arranged by us. You should send the product in the same package received by following the directions on the “EXCHANGES AND RETURNS” section of our website. You should contact us through our web form to arrange for the product to be collected at your designated address. Neither option will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the two free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. The following items are not eligible for returns or exchanges: underwear or swimwear without protective hygiene try on sticker, or any item purchased in another country. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. If You have any doubts You can contact us through our web form or at the telephone number 00 0000 0000. Product exchange or return in-store at ZARAZARA in Taiwan: You may return it, in person, to a Zara local storestore located in Taiwan. You must provide present with it, fully completed, the Order Numberreturns form (hereinafter, the form) received on delivery. Please use or include with the product being returned all original boxes, instructions/documents and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and in any case, within 30 days from the day we confirmed to You that You are entitled to a refund. We will refund any money received from You using the same method used to make payment. Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded. Exchange is limited to exchange for the same product of the same size and the same color. Product exchange or return online at XXXX.XXX: With respect to products purchased online, subject to the above returns or exchange restrictions, you may exchange or return the product you purchased via the Zara website or the Zara mobile app. The online exchange function is limited to the size of the original product. Once you have successfully completed the exchange process and received the confirmation email, we will courier the product you selected to you. You must send the original product to the address you selected within 14 days of the successful completion of the exchange process and the receipt of the confirmation email. If the original product is not received within the 14 days period, Xxxx reserves the right to charge you for the new product sent using the original method of payment at any time. The procedure for the return of products shall follow the conditions stated above. Upon the successful completion of the return process and receipt of the confirmation email, Xxxx will arrange to have a courier collect the returned product at an address designated by you. Returns of defective products In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You should promptly contact us via our web form with details of the product and its damage. Alternatively You can contact us by telephone at 00 0000 0000 where You will receive instructions from us. You may return the product to us in any ZARA local store located in Taiwan or by giving it to the Courier arranged by us. Upon receipt of the returned product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to You via e-mail that You are entitled to a refund or replacement for the non conforming product. In case of existence of any defect, defective products will be refunded in full, including a refund of the delivery charges and any necessary and reasonable costs incurred by You in returning the item. We will always refund any money using the method used to make payment. This provision does not affect your statutory rights under the regulations in force.