Exclusions from SLAs. The impact of any of the following items shall be excluded from the calculation of service level achievement.
Appears in 10 contracts
Samples: Terms of Service Agreement, Terms of Service Agreement, Terms of Service Agreement
Exclusions from SLAs. The impact of any of the following items shall be excluded from the calculation of service level achievement.
Appears in 10 contracts
Samples: Terms of Service Agreement, Terms of Service Agreement, Terms of Service Agreement