Exclusions & Limitations. To secure a cleaning service, a 20%-30% deposit is required. This amount is non-refundable and will be deducted from the total quoted price once the service is completed on Client’s invoice. The deposit must be paid to keep Client’s scheduled slot in connection with approving the quote sent via signature. As an example, if a job is quoted at $300.00, a $75.00 deposit is required, leaving the remaining $225.00 balance due after service. There are some cases when a higher deposit is required depending on the material of the surface to be clean and the type of cleaning that should be done. This will be prepared for Client with details from Company’s office manager. • A $55.00 fee will be assessed if the client does not have a stable water source ready when the technicians have already arrived. The water pressure should always be consistent at 40 PSI. This cannot be maintained if there is water failure and will then affect the cleaning process. An example of water failure is when the filtration system fails or the well pump stops and Company is not the one at fault. If water source can be a problem, Client must have other options or must make some arrangements with Company for Company to bring water to the site, which requires additional fees, as outlined in Section 3(b) of this Contract. • A cancellation fee of $150.00 will be assessed if Client cancels service without prior notice 72 hours or more before the date of service. The same applies when Company has already arrived on the scheduled date and cleaning cannot proceed because of ongoing construction work. • A fee of $100.00 will be assessed if Company returns to the site to review a noted issue or complaint by Client and Company finds that the issue was not caused by Company’s negligence. An example is when a house cleaning is accomplished in the morning and Company receives a call from a client in the evening saying that remaining debris is left in the siding. An assigned crew performs a review and fills a checklist sheet first. When it was determined that a lawn care service was performed in the afternoon and that the debris left on the siding was made after Company had completed the wash, Company would not be considered at fault and the $100.00 fee would be assessed. • For window cleaning service using a purified water-fed pole system, Client understands that Client is the one to remove the screen prior to the date of the cleaning service. If not, a $100.00 fee will be assessed to cover the extra time and effort that Company will exert to remove screens. Client further agrees that Company is not liable for damaged screens, as screen removal needs prior arrangements with Company. • A $45.00 processing fee will be assessed in the case of returned checks. • Company will not be held responsible for water leaks and intrusion. As much as Company makes every effort, there are times when it is inevitable due to inadequate seals on windows and doors or cracks on walls and foundations. • Client understands that Company should be notified in advance in writing if there are particular surfaces in the area or its surrounding that are sensitive to Company’s cleaning solution. If not, Company is not responsible for any ill-effect that it may cause on any surface. • Client understands that Company is not responsible for the following: • Unreachable areas beyond 28 ft ladder capability • Wasp Nests and Bird Nests that are unreachable • Cleaning in the form of a “stripping” service • Oxidation removal from gutters, vinyl, metal. (tiger stripes) • Storm Windows and leakage • Uncovered Outlets & Old Outlets that have dry rotted and become unsealed. • Furniture Removal & Reinstall • Runoff Cleaning (chemical cleans and area that is nasty underneath the area being contracted to clean) • Weep Holes and dirt buildup from behind a weep hole causing runs. • Vine Remnant and Removal • Artillery Fungus • Paint Splatters - we cannot remove these. • Tree Sap • Wood Stripping or Client request to put high pressure on wood (We will not destroy wood for the sake of “cleaning it.”) • Open windows • Well Water Problems • Window Spotting as a result of the House Washing Process. • Paint Runs & Fading - It is Client’s responsibility to understand the type of paint on the home. Some types of paint are notorious for runs and fading with standard house wash procedures, and Company is not liable for paint runs or fading with these types of paint or any organic paint runs or fading. • Faulty electrical outlet covers allowing water to seep in and enter the outlet, causing fires or the breaker to throw. • Company is not responsible for the rare fogging issue with multi-pane windows with bad seals. • This Contract does not guarantee that all stains will be 100% removed. Company strives to make the expectations clear, and Company will not use pressure as a means of removing a blight if damage would ensue. • Company is not responsible for any ill effects to any substrates that were not pre-discussed beforehand with an email in our inbox. If Company has not been notified in advance in writing that something cannot have detergent upon it, Company is not responsible for it. • Company is not responsible for any water intrusion. Company will do its best to mitigate any water intrusion, but Client acknowledges that bad seals around windows, doors, and concrete can make this unavoidable.
Appears in 1 contract
Samples: Customer Contract
Exclusions & Limitations. ⦁ To secure a cleaning service, a 20%-30% deposit is required. This amount is non-refundable and will be deducted from the total quoted price once the service is completed on Client’s invoice. The deposit must be paid to keep Client’s scheduled slot in connection with approving the quote sent via signature. As an example, if a job is quoted at $300.00, a $75.00 deposit is required, leaving the remaining $225.00 balance due after service. There are some cases when a higher deposit is required depending on the material of the surface to be clean and the type of cleaning that should be done. This will be prepared for Client with details from Company’s office manager. • ⦁ A $55.00 fee will be assessed if the client does not have a stable water source ready when the technicians have already arrived. The water pressure should always be consistent at 40 PSI. This cannot be maintained if there is water failure and will then affect the cleaning process. An example of water failure is when the filtration system fails or the well pump stops and Company is not the one at fault. If water source can be a problem, Client must have other options or must make some arrangements with Company for Company to bring water to the site, which requires additional fees, as outlined in Section 3(b) of this Contract. • ⦁ A cancellation fee of $150.00 will be assessed if Client cancels service without prior notice 72 hours or more before the date of service. The same applies when Company has already arrived on the scheduled date and cleaning cannot proceed because of ongoing construction work. • ⦁ A fee of $100.00 will be assessed if Company returns to the site to review a noted issue or complaint by Client and Company finds that the issue was not caused by Company’s negligence. An example is when a house cleaning is accomplished in the morning and Company receives a call from a client in the evening saying that remaining debris is left in the siding. An assigned crew performs a review and fills a checklist sheet first. When it was determined that a lawn care service was performed in the afternoon and that the debris left on the siding was made after Company had completed the wash, Company would not be considered at fault and the $100.00 fee would be assessed. • ⦁ For window cleaning service using a purified water-fed pole system, Client understands that Client is the one to remove the screen prior to the date of the cleaning service. If not, a $100.00 fee will be assessed to cover the extra time and effort that Company will exert to remove screens. Client further agrees that Company is not liable for damaged screens, as screen removal needs prior arrangements with Company. • ⦁ A $45.00 processing fee will be assessed in the case of returned checks. • ⦁ Company will not be held responsible for water leaks and intrusion. As much as Company makes every effort, there are times when it is inevitable due to inadequate seals on windows and doors or cracks on walls and foundations. • ⦁ Client understands that Company should be notified in advance in writing if there are particular surfaces in the area or its surrounding that are sensitive to Company’s cleaning solution. If not, Company is not responsible for any ill-effect that it may cause on any surface. • ⦁ Client understands that Company is not responsible for the following: • ⦁ Unreachable areas beyond 28 ft ladder capability • ⦁ Wasp Nests and Bird Nests that are unreachable • ⦁ Cleaning in the form of a “stripping” service • ⦁ Oxidation removal from gutters, vinyl, metal. (tiger stripes) • ⦁ Storm Windows and leakage • ⦁ Uncovered Outlets & Old Outlets that have dry rotted and become unsealed. • ⦁ Furniture Removal & Reinstall • ⦁ Runoff Cleaning (chemical cleans and area that is nasty underneath the area being contracted to clean) • ⦁ Weep Holes and dirt buildup from behind a weep hole causing runs. • ⦁ Vine Remnant and Removal • ⦁ Artillery Fungus • ⦁ Paint Splatters - we cannot remove these. • ⦁ Tree Sap • ⦁ Wood Stripping or Client request to put high pressure on wood (We will not destroy wood for the sake of “cleaning it.”) • ⦁ Open windows • ⦁ Well Water Problems • ⦁ Window Spotting as a result of the House Washing Process. • ⦁ Paint Runs & Fading - It is Client’s responsibility to understand the type of paint on the home. Some types of paint are notorious for runs and fading with standard house wash procedures, and Company is not liable for paint runs or fading with these types of paint or any organic paint runs or fading. • ⦁ Faulty electrical outlet covers allowing water to seep in and enter the outlet, causing fires or the breaker to throw. • ⦁ Company is not responsible for the rare fogging issue with multi-pane windows with bad seals. • ⦁ This Contract does not guarantee that all stains will be 100% removed. Company strives to make the expectations clear, and Company will not use pressure as a means of removing a blight if damage would ensue. • ⦁ Company is not responsible for any ill effects to any substrates that were not pre-discussed beforehand with an email in our inbox. If Company has not been notified in advance in writing that something cannot have detergent upon it, Company is not responsible for it. • ⦁ Company is not responsible for any water intrusion. Company will do its best to mitigate any water intrusion, but Client acknowledges that bad seals around windows, doors, and concrete can make this unavoidable.
Appears in 1 contract
Samples: Customer Contract
Exclusions & Limitations. To secure a cleaning service, a 20%-30% deposit is required. This amount is non-refundable and will be deducted from the total quoted price once the service is completed on Client’s invoice. The deposit must be paid to keep Client’s scheduled slot in connection with approving the quote sent via signature. As an example, if a job is quoted at $300.00, a $75.00 deposit is required, leaving the remaining $225.00 balance due after service. There are some cases when a higher deposit is required depending on the material of the surface to be clean and the type of cleaning that should be done. This will be prepared for Client with details from Company’s office manager. • A $55.00 fee will be assessed if the client does not have a stable water source ready when the technicians have already arrived. The water pressure should always be consistent at 40 PSI. This cannot be maintained if there is water failure and will then affect the cleaning process. An example of water failure is when the filtration system fails or the well pump stops and Company is not the one at fault. If water source can be a problem, Client must have other options or must make some arrangements with Company for Company to bring water to the site, which requires additional fees, as outlined in Section 3(b) of this Contract. • A cancellation fee of $150.00 will be assessed if Client cancels service without prior notice 72 hours or more before the date of service. The same applies when Company has already arrived on the scheduled date and cleaning cannot proceed because of ongoing construction work. • A fee of $100.00 will be assessed if Company returns to the site to review a noted issue or complaint by Client and Company finds that the issue was not caused by Company’s negligence. An example is when a house cleaning is accomplished in the morning and Company receives a call from a client in the evening saying that remaining debris is left in the siding. An assigned crew performs a review and fills a checklist sheet first. When it was determined that a lawn care service was performed in the afternoon and that the debris left on the siding was made after Company had completed the wash, Company would not be considered at fault and the $100.00 fee would be assessed. • For window cleaning service using a purified water-fed pole system, Client understands that Client is the one to remove the screen prior to the date of the cleaning service. If not, a $100.00 fee will be assessed to cover the extra time and effort that Company will exert to remove screens. Client further agrees that Company is not liable for damaged screens, as screen removal needs prior arrangements with Company. • A $45.00 processing fee will be assessed in the case of returned checks. • Company will not be held responsible for water leaks and intrusion. As much as Company makes every effort, there are times when it is inevitable due to inadequate seals on windows and doors or cracks on walls and foundations. • Client understands that Company should be notified in advance in writing if there are particular surfaces in the area or its surrounding that are sensitive to Company’s cleaning solution. If not, Company is not responsible for any ill-effect that it may cause on any surface. • Client understands that Company is not responsible for the following: • Unreachable areas beyond 28 ft ladder capability • Wasp Nests and Bird Nests that are unreachable • Cleaning in the form of a “stripping” service • Oxidation removal from gutters, vinyl, metal. (tiger stripes) • Storm Windows and leakage • Uncovered Outlets & Old Outlets that have dry rotted and become unsealed. • Furniture Removal & Reinstall • Runoff Cleaning (chemical cleans and area that is nasty underneath the area being contracted to clean) • Weep Holes and dirt buildup from behind a weep hole causing runs. • Vine Remnant and Removal • Artillery Fungus • Paint Splatters - we cannot remove these. • Tree Sap • Wood Stripping or Client request to put high pressure on wood (We will not destroy wood for the sake of “cleaning it.”) • Open windows • Well Water Problems • Window Spotting as a result of the House Washing Process. • Paint Runs & Fading - It is Client’s responsibility to understand the type of paint on the home. Some types of paint are notorious for runs and fading with standard house wash procedures, and Company is not liable for paint runs or fading with these types of paint or any organic paint runs or fading. • Faulty electrical outlet covers allowing water to seep in and enter the outlet, causing fires or the breaker to throw. • Company is not responsible for the rare fogging issue with multi-pane windows with bad seals. • This Contract does not guarantee that all stains will be 100% removed. Company strives to make the expectations clear, and Company will not use pressure as a means of removing a blight if damage would ensue. • Company is not responsible for any ill effects to any substrates that were not pre-discussed beforehand with an email in our inbox. If Company has not been notified in advance in writing that something cannot have detergent upon it, Company is not responsible for it. • Company is not responsible for any water intrusion. Company will do its best to mitigate any water intrusion, but Client acknowledges that bad seals around windows, doors, and concrete can make this unavoidable.
Appears in 1 contract
Samples: Customer Contract
Exclusions & Limitations. To secure a cleaning service, a 20%-30% deposit is required. This amount is non-refundable and will be deducted from the total quoted price once the service is completed on Client’s invoice. The deposit must be paid to keep Client’s scheduled slot in connection with approving the quote sent via signature. As an example, if a job is quoted at $300.00, a $75.00 deposit is required, leaving the remaining $225.00 balance due after service. There are some cases when a higher deposit is required depending on the material of the surface to be clean and the type of cleaning that should be done. This will be prepared for Client with details from Company’s office manager. • A $55.00 fee will be assessed if the client does not have a stable water source ready when the technicians have already arrived. The water pressure should always be consistent at 40 PSI. This cannot be maintained if there is water failure and will then affect the cleaning process. An example of water failure is when the filtration system fails or the well pump stops and Company is not the one at fault. If water source can be a problem, Client must have other options or must make some arrangements with Company for Company to bring water to the site, which requires additional fees, as outlined in Section 3(b) of this Contract. • A cancellation fee of $150.00 will be assessed if Client cancels service without prior notice 72 hours or more before the date of service. The same applies when Company has already arrived on the scheduled date and cleaning cannot proceed because of ongoing construction work. • A fee of $100.00 will be assessed if Company returns to the site to review a noted issue or complaint by Client and Company finds that the issue was not caused by Company’s negligence. An example is when a house cleaning is accomplished in the morning and Company receives a call from a client in the evening saying that remaining debris is left in the siding. An assigned crew performs a review and fills a checklist sheet first. When it was determined that a lawn care service was performed in the afternoon and that the debris left on the siding was made after Company had completed the wash, Company would not be considered at fault and the $100.00 fee would be assessed. • For window cleaning service using a purified water-fed pole system, Client understands that Client is the one to remove the screen prior to the date of the cleaning service. If not, a $100.00 fee will be assessed to cover the extra time and effort that Company will exert to remove screens. Client further agrees that Company is not liable for damaged screens, as screen removal needs prior arrangements with Company. • A $45.00 processing fee will be assessed in the case of returned checks. • Company will not be held responsible for water leaks and intrusion. As much as Company makes every effort, there are times when it is inevitable due to inadequate seals on windows and doors or cracks on walls and foundations. • Client understands that Company should be notified in advance in writing if there are particular surfaces in the area or its surrounding that are sensitive to Company’s cleaning solution. If not, Company is not responsible for any ill-effect that it may cause on any surface. • Client understands that Company is not responsible for the following: • Unreachable areas beyond 28 ft ft. ladder capability • Wasp Nests and Bird Nests that are unreachable • Cleaning in the form of a “stripping” service • Oxidation removal from gutters, vinyl, metal. (tiger stripes) • Storm Windows and leakage • Uncovered Outlets & Old Outlets that have dry rotted and become unsealed. • Furniture Removal & Reinstall • Runoff Cleaning (chemical cleans and an area that is nasty underneath the area being contracted to clean) • Weep Holes and dirt buildup from behind a weep hole causing runs. • Vine Remnant and Removal • Artillery Fungus • Paint Splatters - we cannot remove these. • Tree Sap • Wood Stripping or Client request to put high pressure on wood (We will not destroy wood for the sake of “cleaning it.”) • Open windows • Well Water Problems • Window Spotting as a result of the House Washing Process. • Paint Runs & Fading - It is Client’s responsibility to understand the type of paint on the home. Some types of paint are notorious for runs and fading with standard house wash procedures, and Company is not liable for paint runs or fading with these types of paint or any organic paint runs or fading. • Faulty electrical outlet covers allowing water to seep in and enter the outlet, causing fires or the breaker to throw. • Company is not responsible for the rare fogging issue with multi-pane windows with bad seals. • This Contract does not guarantee that all stains will be 100% removed. Company strives to make the expectations clear, and Company will not use pressure as a means of removing a blight if damage would ensue. • Company is not responsible for any ill effects to any substrates that were not pre-discussed beforehand with an email in our inbox. If Company has not been notified in advance in writing that something cannot have detergent upon it, Company is not responsible for it. • Company is not responsible for any water intrusion. Company will do its best to mitigate any water intrusion, but Client acknowledges that bad seals around windows, doors, and concrete can make this unavoidable.
Appears in 1 contract
Samples: Customer Contract