Common use of Exclusions to Support Clause in Contracts

Exclusions to Support. Support does not include services where the End-User requests custom development, consulting, or professional services. Furthermore, examples of Support not covered by this Agreement include: a) Versions of the Software other than the most recent version or the Supported Prior Versions; b) Administrator or end user training; c) Support of scripts or bespoke applications provided by Nuix, unless accompanied by a mutually executed order form or statement of work that expressly sets forth Nuix’s continuing support obligation; d) Support of requested (or customer created) enhancements or features to the Software; e) Software installation or troubleshooting of software installation issues not directly associated with the Software; f) Environment configuration; g) Environment troubleshooting issues not directly associated with the Software; h) Troubleshooting data specific issues not directly caused by or related to the Software; or i) Onsite support.

Exclusions to Support. Support does not include services where the End-User Customer requests custom development, consulting, or professional services. Furthermore, examples of unless specifically included in Business or Enterprise Support Tiers above, Support does not covered by this Agreement include: a) Versions of the Software other than the most recent version or the Supported Prior Versions; b) Administrator or end user training; c) Support of scripts Scripts or bespoke applications APIs provided by Nuix, unless accompanied by a mutually executed order form or statement of work that expressly sets forth Nuix’s continuing support obligation; d) Support of requested (or customer created) enhancements or features to the Software; e) Software installation or troubleshooting of software installation issues not directly associated with the SoftwareSoftware (including, but not limited to Elasticsearch); f) Environment configuration; g) Environment troubleshooting issues not directly associated with the Software; h) Troubleshooting data specific issues not directly caused by or related to the Software; or i) Onsite support.