Software Support. During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.
Software Support. 5.1. Nexus will provide Support only for Incidents reproducible in the current Major Release or Minor Release. For a period of 12 months after making available the current Major or Minor Release, the previous most recent Major or Minor Release will be supported too.
Software Support. Subject to the payment of the Support Services Fees or additional license fees set forth in this Exhibit A, LogRhythm shall provide:
Software Support. Contractor understands and agrees that, during the Transition Period, the JBE will be entitled to receive continuing Maintenance and Support Services from Contractor for the Licensed Software, in accordance with the provisions of Exhibit 7 (Maintenance and Support Services).
Software Support. Support Definitions
Software Support. Unless otherwise specified in the applicable Software terms, if You have purchased support for the Software, We will provide the following for a period of one
(1) year: (i) software updates and, if applicable, carrier rate updates that keep You current and compliant with supported carrier rates, fees, zone schedules, label, barcode and forms changes; (ii) updates to the Software; (iii) corrective bug fixes as released; and (iv) technical support for the Software (collectively “Software Maintenance”). At the conclusion of each year of Software Maintenance, the Software Maintenance will automatically renew for additional one-year periods at Our then-current fee for such services unless you give us at least sixty (60) days prior written notice that you wish to cancel the Software Maintenance. You acknowledge that the Software may fail to comply with applicable regulations if you do not have Software Maintenance and that We shall not have any liability in connection with any such failure. If You allow the Software Maintenance to lapse, You may reinstate such services; provided that you pay all fees that would have been due from the expiration of Your last Software Maintenance period through the reinstatement date, plus a 15% administrative surcharge.
Software Support. Support Services include:
3.2.1 Information gathering and analysis of Software to identify Issues;
3.2.2 Chat, email, or telephone consultation regarding the use and operation of the Software that does not rise to the level of training;
3.2.3 Configuration changes for the Software;
3.2.4 Repair or replacement of open source software with functionally equivalent software; and
3.2.5 Issue correction in accordance with the Support Response Time Goals below.
Software Support. IQ Retail will use all reasonable endeavours to respond to any request for support in connection with the Software by the Customer within 48 hours of receiving notification of such request from the Customer. Error correction is provided on a reasonable effort basis, and IQ Retail does not guarantee correction of any error within any given timeframe. The Customer shall endeavour to provide written notification and appropriate examples supporting any error found. If major errors are found in the Software and brought to the attention of IQ Retail by the Customer in writing, then IQ Retail will supply any correction of same by restoring data from the Customer’s last backup, which has been performed on an approved backup solution.
Software Support. LLC reserves the right to request of Cinemark and agrees to consult with Cinemark during the Term on any proposed material changes or updates to the Software. LLC shall make available to Cinemark pursuant to the terms of the license in Section 7.01 below all such updates or modifications to the Software. Unless otherwise agreed to in writing by LLC, Cinemark shall not permit any third party to perform or provide any maintenance or support services with respect to the LLC Equipment or the Software.
Software Support. 5.1 In respect of the Software specified in the Order Agreement the Company will provide Software Support in accordance with the terms of this SSA.
5.2 The Company will use its reasonable endeavours to respond to Incidents in accordance with Clauses 12 and 13 of this SSA and where applicable to provide error corrections to the object code of the Software as may be made available in the ordinary course of the Company’s business.
5.3 Software Support will not include services in respect of any defects or errors resulting from modifications of the Software made by any person other than the Company, from any fault in any software other than Software supplied by the Company under this contract, any error or fault caused by the use of any hardware or software not supplied by the Company, for any reason due to the default of the Customer or its employees or agents.
5.4 Software Support includes for no additional charge, new Upgrades and Updates, but specifically excludes operating system platform changes, new products, functionality modules and Upgrades or Updates which contain significant new or additional functionality and are separately priced and licensed by the Company in the ordinary course of its business.
5.5 Software Support does not include document enhancement services, template changes, digitising services and onsite consulting, software install or training services. However such services are available at the Company's applicable rates from time to time.
5.6 The Company shall endeavour to provide Software Support in respect of the most current Upgrade and the one immediately prior Upgrade of the Software. If the Customer discontinues Software Support, additional fees may be required in accordance with Clause 4.1 prior to recommencing Software Support.
5.7 The Company will not provide support for, or the links to, (but not limited to) Adobe, mail servers, print servers, print devices (unless supplied by the Company), print drivers, operating system, network databases, accountancy systems.
5.8 Software Support does not include on-site services. Subject to Clause 5.6 on-site services will be made available at the request of the Customer, at then current applicable rates and will be provided on a reasonable endeavour basis, allocated by priority and severity. On-site services will not be charged for if it can be proved that the Incident was caused by failure of the Software, or its configuration/implementation by Company personnel. For the avoidance of do...
