Common use of Explanation of Usage Clause in Contracts

Explanation of Usage. Metric Users are individuals authorized to access the Cloud Service. For purposes of Platform Cloud Services, Users include individuals authorized to access a Platform Application Additional Terms & Conditions • EU Access is not available for the Cloud Service. Service Ticket Intelligence Cloud Service Description The Cloud Service includes features for automating service ticket classification and providing recommended solutions to the service agent based on the unstructured text in service tickets. Usage Metric Transactions Explanation of Usage Metric Transactions are the number of objects processed by the Cloud Service each month. Piece Size 1 Piece = 100 Transactions Additional Terms & Conditions • The quality of the match provided by the Cloud Service is dependent, in part, on the quality of the ticket information provided by Customer. • Customer Data only persists in the Cloud Service for as long as required to perform the Customer-requested analysis per Record processed. Therefore, Customer Data cannot be retrieved by Customer from the Cloud Service during the Subscription Term or thereafter. • The System Availability Service Level for the Cloud Service is 99.5%. • EU Access is not available for the Cloud Service. UI5 flexibility for key users Cloud Service Description The Cloud Service provides UI adaptation capabilities for Customer’s UI5 applications on Cloud Foundry. Usage Metric Users