Failure Diagnosis Sample Clauses

Failure Diagnosis. When network equipment presents a failure, UOLDIVEO will initially supply remote technical support to determine the cause of the failure. If necessary, UOLDIVEO will send a technician to the site to solve the problem. Remote technical support will be available in and out of business hours as long as the claimed problems are present in the solution supplied by UOLDIVEO. Call Registration: Calls relating to the supplied structure shall be opened on UOLDIVEO’s Service Desk, which functions 24 hours a day, where all calls received are stored. Calls will only be considered closed with authorization from the contractor. Preventive Maintenance: UOLDIVEO will carry out the preventive maintenance recommended by the equipment manufacturer, by prior scheduling with the contractor. Procedures: The UOLDIVEO data services recovery procedure begins immediately after the generation of an alarm on our management network or after the opening of a call on the Service Desk: • An attempt will be made to recover the service through remote access; • If the problem is not solved remotely, we will open a call with the subcontracted operator and/or we will dispatch a technician to the site with the problem. The UOLDIVEO technician must have access to the equipment installed at the site, otherwise the “Trouble Ticket” will remain on “Hold” until access to the equipment is released. Time lost in the interim will not be counted as unavailable time; • If a problem is diagnosed “on site” that is not UOLDIVEO’s responsibility (such as lack of electrical energy, disconnected equipment, anomalous electrical discharge, misuse of equipment), this “Trouble Ticket” will be disregarded for the calculation of the pre-agreed SLA and the client will be charged an extra visit fee.
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Related to Failure Diagnosis

  • Diagnostic procedures to aid the Provider in determining required dental treatment.

  • Root Cause Analysis Upon Vendor's failure to provide the Services in accordance with the applicable Service Levels (for any reason other than a Force Majeure Event) Vendor will promptly (a) perform a root-cause analysis to identify the cause of such failure, (b) provide Prudential with a report detailing the cause of, and procedure for correcting, such failure, (c) obtain Prudential's written approval of the proposed procedure for correcting such failure, (d) correct such failure in accordance with the approved procedure, (e) provide weekly (or more frequent, if appropriate) reports on the status of the correction efforts, and (f) provide Prudential with assurances satisfactory to Prudential that such failure has been corrected and will not recur.

  • Abuse, Neglect, Exploitation Grantee will; a. take all steps necessary, to protect the health, safety and welfare of its clients and participants. b. develop and implement written policies and procedures for abuse, neglect and exploitation. c. notify appropriate authorities of any allegations of abuse, neglect, or exploitation as required by 25 TAC § 448.703.

  • Preventive Drugs When purchased at any pharmacy: Must be prescribed by a physician. See Prescription Drug section for details. $0 Not Covered Nicotine Replacement Therapy (NRT) and Smoking Cessation Prescription Drugs When purchased at any pharmacy: Must be prescribed by a physician. See Prescription Drug section for details. Tier 1 Preventive: $0 Tier 1 Non-preventive: $10 - After deductible Not Covered Tier 2 Preventive: $0 Tier 2 Non-preventive: $45 - After deductible Not Covered Tier 3: $70 - After deductible Not Covered Tier 4: $90 - After deductible Not Covered Tier 5: NRT and Smoking Cessation drugs are only placed in Tier 1, Tier 2, Tier 3, or Tier 4. See above. Not Covered When purchased at a Mail Order Pharmacy: Not Covered Not Covered