Common use of Fault reporting and restoration Clause in Contracts

Fault reporting and restoration. (a) We will provide a seven day a week lost and stolen equipment reporting service. If any Equipment is lost or stolen you must promptly notify us at xxxxxxx@xxxxxxxxxxx.xxx. (b) Faults can be reported to our help desk during business hours. If you become aware of a Fault you must promptly report it to us. (c) Before reporting a Fault to us, you must take reasonable steps to determine that the Fault is with the Service and not due to your equipment or software or user error. (d) We are responsible for correcting Faults in the Services if those Faults are caused by us. We will endeavour to resolve Faults in accordance with any applicable Service Levels. (e) You must provide all necessary assistance to enable us to locate and repair any Fault which is our responsibility. (f) We are not responsible for any Fault which is caused by or within the network of a Supplier or any other third party. We will notify that Supplier of the Fault and request that the Fault be corrected promptly.

Fault reporting and restoration. (a) We will provide a seven day a week lost and stolen equipment reporting service. If any Equipment is lost or stolen you must promptly notify us at xxxxxxx@xxxxxxxxxxx.xxx.support@Comms Xxxxx.xxxxxx (b) Faults can be reported to our help desk during business its operating hours. If you become aware of a Fault you must promptly report it to us. (c) Before reporting a Fault to us, you must take reasonable steps to determine that the Fault is with the Service or Comms Group Equipment and not due to your equipment or software or user error. (d) We are responsible for correcting Faults in the Services if those Faults are caused by us. We will endeavour to resolve Faults in accordance with any applicable Service Levels. (e) You must provide all necessary assistance to enable us to locate and repair any Fault which is our responsibility. (f) We are not responsible for any Fault which is caused by or within the network of a Supplier or any other third party. We Where applicable, we will notify that Supplier of the Fault and request that the Fault be corrected promptly.