Feedback and Complaints. 4.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Activities shall rest with the SPI. The SPI shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Students and/or their representatives and employers and the wider community.
Appears in 2 contracts
Samples: Agreement, Conditions of Funding Agreement
Feedback and Complaints. 4.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Activities shall rest with the THE SPI. The THE SPI shall have procedures in place, which are acceptable to the ESFATHE EFA, to gather and act upon feedback and complaints from Students and/or their representatives and employers and the wider community.
Appears in 2 contracts
Samples: Conditions of Funding Agreement, Conditions of Funding Agreement
Feedback and Complaints. 4.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Activities shall rest with the SPI. The SPI shall have procedures in place, which are acceptable to the ESFAEFA, to gather and act upon feedback and complaints from Students and/or their representatives and employers and the wider community.
Appears in 1 contract
Samples: Conditions of Funding Agreement
