First Call Resolution Penalty. The penalty for Contractor's failure to meet the First Call Resolution Performance Commitment shall be the amount shown in Attachment A. Customer Service Associate (CSA) Quality
Appears in 11 contracts
Samples: Administrative Services Agreement, Administrative Services Agreement, Administrative Services Agreement
First Call Resolution Penalty. The penalty for Contractor's failure to meet the First Call Resolution Performance Commitment shall be the amount shown in Attachment A. Customer Service Associate (CSA) QualityQuality P. CSA Quality Performance Commitment A designated percentage of inquiries received by the Service Center(s) servicing the County (the “Service Center(s)” and randomly monitored, shall achieve Contractor's quality standards for issue resolution, ownership and professionalism. The designated percentage is shown in Attachment A.
Appears in 8 contracts
Samples: Administrative Services Agreement, Administrative Services Agreement, Administrative Services Agreement
