Problem Resolution. The parties shall meet and attempt to resolve all disputes and differences that may arise between the parties hereto concerning construction, interpretation, performance, operations, or breach of the matters referred to in this Agreement prior to seeking any legal remedy.
Problem Resolution. The parties will endeavour to resolve any problems identified with the operation of this Agreement as they arise.
Problem Resolution. Any employee or group of employees having a complaint shall first take the matter up with their Supervisor directly. Employees shall have seven days from the date of the occurrence to raise the issue. Employees may be assisted or represented by the Union, if requested. The Supervisor will have five days to respond.
Problem Resolution. A Cable Operator's customer service representatives shall have the authority to provide credit for interrupted service, to waive fees, to schedule service appointments and to change billing cycles, where appropriate. Any difficulties that cannot be resolved by the customer service representative shall be referred to the appropriate supervisor who shall contact the customer within four (4) hours and resolve the problem within forty eight (48) hours or within such other time frame as is acceptable to the customer and the Cable Operator.
Problem Resolution. 9.01 It is the policy of the University to resolve employee or group (i.e. three (3) or more employees within the same department) problems, concerns or disagreements quickly and fairly. A group problem or concern will be treated according to the same process as individual concerns and will commence at step one. An individual/group problem or concern is an initiated concern by an employee or group of employees arising from the interpretation of, application or alleged violation of this compact or an established or recognized policy, procedure or practice by the University. The purpose of this problem solving procedure is to provide an orderly and standard administrative process by which employees may seek resolution of differences that may arise concerning their terms and conditions of employment or other work related matters.
9.02 It is agreed that any employee (s) who chooses to undertake any legal action, in reference to their concern, will not also have access to this Problem Resolution Process. Further, any employee(s) who initially access this Problem Resolution Process and then subsequently undertakes legal action will no longer have continued access to this Problem Resolution Process. Human Rights Complaints should be made through the Human Rights and Equity Office in accordance with the University’s Human Rights Policy. Workplace Harassment complaints should be made to the Director, Staff Relations in accordance with the University’s Workplace Harassment Policy and Workplace Violence complaints should be made to Campus Police in accordance with the University’s Violence in the Workplace Policy.
9.03 A problem/complaint will normally lapse if the concern is not initiated or pursued within the specified time limits. Exceptions will be discussed between the PSA and the University. If the University fails to respond within the time limits specified under any step in the procedures below, the employee may move to the next step. Notwithstanding the foregoing, time limits in the procedure may be extended by mutual consent of the employee and the University, at the appropriate steps that follow, or by the Professional & Managerial Problem Resolution Board which may decide to hear the problem/concern where the limits specified below have not been complied with, if the P&M Problem Resolution Board is satisfied that neither the employee nor the University’s position has been substantially prejudiced by the delay. Wherever an official is specified in this pro...
Problem Resolution. Digimarc shall resolve every Software Problem in [**] reported by Licensee as follows:
Problem Resolution. WellSky shall provide technical consultation solutions to Xxxxx 0, Xxxxx 0 and Level 3 issues as quickly as reasonably possible, in light of the problem. If a Level 1 or Level 2 issue requires a change to the Licensed Software, the change will be sent to Client as soon as available. If a Level 3 issue requires a change to the software, the change will be provided in a regularly scheduled Update.
Problem Resolution. The parties agree that it is most desirable for a grievant and the appropriate administrator/supervisor to discuss the matter informally in an effort to resolve the problem. An Association representative may be requested to assist in efforts to resolve the problem informally with the appropriate administrator/supervisor. The appropriate administrator/supervisor may also have a designee present. It is the intent of the parties to exclude bargaining unit members from the above referenced administrator/supervisor. Should informal procedures fail to satisfy the grievant, then the grievance shall be formally processed as follows.
Problem Resolution. 9.1. Initial triage timing will start after the acknowledgement, and Freshwave will use all reasonable endeavours to conclude triage within the timescale shown in the table as per Clause 9.2 of this Schedule. During triage, Freshwave will take all reasonable steps to restore the Services in accordance with the terms of the Agreement and report back to Customer with next steps which could be (but not limited to):
a. Customer performs all necessary in-house tests to the demarcation point as specified in the Site Design Document;
b. re-test the Service following remote fix;
c. arrange Freshwave (or Subcontractor) engineer visit to Premise; or
d. assign problem to MNO for investigation.
9.2. When initial triage is complete and problem is not resolved, Freshwave shall agree with Customer (such agreement not to be unreasonably withheld or delayed) the level of priority to be assigned to the problem which will indicate the frequency of updates on progress that will be provided to Customer by Freshwave until full Services are restored. 1 1 hour 1 Office Hour 1 Business Day
Problem Resolution. 49.1 An employment problem includes a personal grievance, dispute or other problem of any type relating to:
(a) an individual Player’s employment relationship with the NZRU;
(b) the RPC’s relationship with the NZRU under this Memorandum of Understanding (and vice versa); or
(c) the interpretation or application of this Memorandum of Understanding. In any case, a party wishing to raise an employment problem must raise it with any other relevant party within 90 days of the problem arising.
49.2 In the first instance the parties to an employment problem may endeavour in good faith to resolve it by consultation and negotiation.
49.3 Failing resolution, any party can contact the Department of Labour which offers free information and has a free mediation service which can provide assistance to help the parties work together to resolve employment problems.
49.4 If the parties cannot resolve the problem at mediation, they can refer it to the Employment Relations Authority.
