Common use of First Response to Incidents Clause in Contracts

First Response to Incidents. Company is responsible, at its own cost, for all direct support of its End Users. If an Incident is submitted by an End User, Company has the obligation to provide the necessary response or technical support directly to the End User, exercising utmost diligence to readily resolve the Incident(s). If Company attempts and fails to resolve the Incident, Company may escalate and submit the Incident to the next level of support with Workspot in accordance with the procedures set forth in the Support Services Description.

First Response to Incidents. Company is responsible, at its own cost, for all direct support In the event of its End Users. If an Incident is submitted by an a Company’s End User, Company has will have the obligation to provide the necessary response or technical support directly to the End User, exercising Company must exercise utmost diligence to readily resolve the Incident(s). If Company attempts and fails in its efforts to resolve the Incidents. Only after an unsuccessful attempt at resolving an Incident, Company may escalate and submit the Incident to the next level of support with Workspot in accordance with and submit the procedures set forth in the Support Services DescriptionIncident to Workspot’s support.