Common use of For Cloud Services Clause in Contracts

For Cloud Services. 2.4.1.1. The transferred Personal Data is subject to the following basic processing activities: a) use of Personal Data to set up, operate, monitor and provide the Cloud Service (including operational and technical Support); b) continuous improvement of service features and functionalities provided as part of the Cloud Service including automation, transaction processing and machine learning; c) provision of Consulting Services; d) communication to Authorized Users; e) storage of Personal Data in dedicated Data Centers (multi-tenant architecture); f) release, development and upload of any fixes or upgrades to the Cloud Service; g) back up and restoration of Personal Data stored in the Cloud Service; h) computer processing of Personal Data, including data transmission, data retrieval, data access; i) network access to allow Personal Data transfer; j) monitoring, troubleshooting and administering the underlying Cloud Service infrastructure and database; k) security monitoring, network-based intrusion detection support, penetration testing; and l) execution of instructions of Customer in accordance with the Agreement. 2.4.1.2. The purpose of the transfer is to provide and support the Cloud Service. SAP and its Subprocessors may support the Cloud Service data centers remotely. SAP and its Subprocessors provide support when a Customer submits a support ticket as further set out in the Agreement.