Common use of For Devices Which Support Severely Concealed Seconds Ratio Clause in Contracts

For Devices Which Support Severely Concealed Seconds Ratio. If either of the indicated metrics receives the grade shown below for more than one percent (1%) of the calls made by a user in a calendar month, Customer will be entitled to a credit for that month equal to 10% of the applicable UCCaaS/Hosted Calling MRC per affected user, limited to one such credit per month. Value Credit Starting Point Call Quality, for calls less than 20 seconds for applicable devices Grade of Poor Call Quality, for calls 20 seconds or greater for applicable devices Grade of Poor

For Devices Which Support Severely Concealed Seconds Ratio. If either of the indicated metrics (calls less than twenty seconds or calls greater than twenty seconds) receives the grade shown below for more than one percent (1%) of the calls made by a user in a calendar month, Customer will be entitled to a credit for that month equal to 10% of the applicable UCCaaS/Hosted Calling MRC per affected user, limited to one such credit per month. Value Credit Starting Point Call Quality, for calls less than 20 seconds for applicable devices Grade of Poor Call Quality, for calls 20 seconds or greater for applicable devices Grade of Poor