Call Quality. Customer may only request one score credit per month. Customer must make a request in writing (e-mail or fax) to the Verizon Account Team for a credit within 15 days of the end of the month for which an SLA credit is due with the Call Quality reports.
Call Quality. The Call Quality SLA metric uses an assessment model that is based on jitter, latency and packet loss, or the severely concealed seconds ratio, depending on the device type. Upon Customer’s request, Verizon will provide a call quality report at the end of a month.
Call Quality. Customer may only request one MOS score credit per month. Customer must make a request in writing (e-mail or fax) to the Verizon Account Team for a credit within 15 days of the end of the month for which an SLA credit is due with the MOS Call Quality reports. MOS reports are available at the end of a month via the Verizon Enterprise Center (“VEC”) customer portal.
Call Quality. Vodafone cannot guarantee specific levels of performance and the call quality will depend on the number of other devices connected to the wireless internet connection. Customer acknowledges that calls made over Wi-Fi will be disconnected if the Wi-Fi signal is no longer available and the User will have to redial to continue with the call through Vodafone’s mobile network (this includes calls made to emergency services).
Call Quality. According to the results from the call quality observation process, as described below, with a minimum score of [*] or higher.
Call Quality. Call Quality (“Quality”) will be measured as set forth in this Section 14.4 (Call Quality).
Call Quality. Customer must make a request in writing (e-mail or fax) to the Verizon Account Team for a credit within [**] of the end of the month for which an SLA credit is due with the following information: • MOS Call Quality reports are available at the end of a month via a web portal provided by Verizon. • MOS reports are available by codec level. • Customer may only request one MOS score credit for per month per Site.
Call Quality. The UCCaaS Call Quality SLA metric uses the industry standard Mean Opinion Score (“MOS”) speech assessment model that measures the impact of impairments in an IP based network. The Call Quality MOS report can be accessed through the Verizon Enterprise Center portal and will be available on the first day of the month and provides statistics for the previous month.
Call Quality. 2.3.1 SBC Telco will monitor its service representatives' handling of inquiry calls for SBCLD according to existing SBC Telco quality guidelines.
Call Quality. According to the results from the call quality calibration and observation process, as described below, * or higher.
