For SBC SOUTHWEST REGION. 5-STATE, as detailed in section 5.2.5.1, the Parties agree that the following timelines are applicable to electronically generated service orders with errors corrected via SORD: 5.3.3.1 Errors occurring between application and distribution must be corrected within five (5) business hours for a simple order and within twenty four (24) hours for a complex order; 5.3.3.2 Error Service Order Image (ESOI) errors must be corrected within three (3) business hours. 5.3.3.3 Service orders will be excluded from calculation of the results for all related performance measurements, described in Appendix Performance Measurements, if CLEC fails to correct service order errors within the timeframes specified in this Section 5.3.3. 5.3.3.4 Additionally, service orders with errors that occur after order generation, but prior to distribution will not qualify for an SBC-13STATE issued FOC.
Appears in 3 contracts
Samples: Interconnection Agreement, Interconnection Agreement, Interconnection Agreement
For SBC SOUTHWEST REGION. 5-STATESTATE and SBC CALIFORNIA regions, as detailed in section 5.2.5.15.2.3, the Parties agree that the following timelines are applicable to electronically generated service orders with errors corrected via SORD:
5.3.3.1 Errors occurring between application and distribution must be corrected within five (5) business hours for a simple order and within twenty four (24) hours for a complex order;
5.3.3.2 Error Service Order Image (ESOI) errors must be corrected within three (3) business hours.
5.3.3.3 Service orders will be excluded from calculation of the results for all related performance measurements, described in Appendix Performance Measurements, if CLEC fails to correct service order errors within the timeframes specified in this Section 5.3.3.
5.3.3.4 Additionally, service orders with errors that occur after order generation, but prior to distribution will not qualify for an SBC-13STATE issued FOC.
Appears in 2 contracts
Samples: Interconnection Agreement, Interconnection Agreement