Gap Resolution and Closure Clause Samples

Gap Resolution and Closure. Guided by the results analytics described above, Inovalon will implement a process of gap resolution and closure (the “PA Gap Resolution & Closure Processes”) through a combination of encounter facilitation, encounter support, and in-home assessment. Such PA Gap Resolution & Closure Processes shall be undertaken as outlined in this Section 6. If any of Client’s members decline to receive any contact from Inovalon, Inovalon will inform Client of such member refusals on a monthly basis. Inovalon will operationalize a process to inform Client of such member refusals on a weekly basis. Member complaints will be escalated to Client within two business days.