Common use of GENERAL PROGRAM GUIDELINES Clause in Contracts

GENERAL PROGRAM GUIDELINES. A. General Motors defines a rental vehicle as: a. “The bona fide rental of a vehicle involving use and payment by a customer on an hourly, daily, weekly, or monthly basis. Usage of any such vehicle(s) by a customer for a period of four (4) consecutive months or longer shall be deemed to constitute leasing, and not rental, and will make the vehicle ineligible for incentives.” b. If a vehicle enrolled in the Daily Rental Purchase Program is found to be on-rent (lease) to a customer in excess of the above guideline, or if the customer consecutively rents multiple enrolled vehicles for an aggregate term of four (4) or more months, all vehicles involved in such transactions will not be considered rental and will be ineligible for incentives. General Motors may audit the rental customer to ensure compliance with this guideline. B. All eligible units must be delivered to the rental customer through a General Motors dealership or a qualified drop-ship location. Purchases or deliveries made through any other entity or individual are ineligible for payment. C. General Motors reserves the right to audit dealer records and disqualify any sales allowance in the event such sales do not meet the program guidelines. All moneys improperly paid will be charged back. Failure to comply with these guidelines may result in the dealer being disqualified for future participation in fleet programs and terminations of dealer sales and service agreement(s). Page 5 of 5 Attachment 1 (GRP) D. Optional equipment and, in special circumstances, certain standard equipment can be added to and deleted from GM vehicles during the ordering and manufacturing process by retail, fleet and rental customers. It is the rental customer’s responsibility to ensure that actual vehicle content is properly disclosed to a buyer or transferee when disposing of a vehicle. Rental customers that use third party build specifications to promote the sale of their unit should be especially careful to ensure the accuracy of that data. E. General Motors reserves the right to cancel, amend, revise, or revoke any program at any time based on its sole business judgments. Final decisions in all matters relative to the interpretation of any rule or phase of this activity rest solely with General Motors. CENTER AT 1-800-FLEET OP. To: All Daily Rental Companies and Inspection Providers Re: 2011 CY Rental Return Program Guidelines General Motors is pleased to announce the 2011 CY Rental Return Program Guidelines. Please note the changes and additions from the 2010 Guidelines are shown in bold print in the guideline document. The 2011 Rental Return Program Guidelines feature an increase in the Damage Deductible amount from $400 to $450. A summary of the changes and clarifications are as follows: • Damage deductible amount changed from $400 to $450. • A clarification of MET charges for integral Keyless Remote and key on page 13. • MET Codes were removed for 13 inch tires and non-electronic ignition and trunk keys. • The GM Holiday section and Vehicle Categories are updated for 2011. • There are numerous address changes for turn back yards that are shown in red print to aid in identifying these changes located in Exhibit E. These changes have all been previously communicated via bulletin. • Excessive hail damage inspection process has been added to Paintless Dent Removal in Exhibit B. • The tire replacement chart will be sent as soon as it is available in early 2011. Many of these revisions to the return program guidelines are a result of rental customer input, competitive analysis and lessons learned from customer / GM site visits during the 2010 calendar year. Through these continuous improvements, our customers will experience superior value and fairness in the 2011 CY General Motors Rental Return Program. If there are any questions, please contact your lead representative in General Motors Remarketing. Xxx Xxxxxx Avis / Budget and Licensees / SGS 000-000-0000 Xxxxx Xxxxxxxx Enterprise / Vanguard Car Rental / Hertz / and Licensees 000-000-0000 Xxxxx Xxxxx Independent Rental accounts / CT Axis / Inviso 313-667-6444 Xxxx Xxxxx Manager, Rental Customer Support and Inspection Development General Motors Fleet & Commercial Operations Used Vehicle Activities Tower 100 – 19th floor Mail Code 482-A19-B36 X.X. Xxx 000 Xxxxxxx, XX 00000-0000 Table of Contents Page I. General Condition Standards 2 A. Vehicle Return Requirements 2 B. Title, Registration, Tax, VIN Plate 3 C. Collision Damage 4

GENERAL PROGRAM GUIDELINES. A. General Motors GM defines a rental vehicle as: a. “The bona fide rental of a vehicle involving use and payment by a customer on an hourly, daily, weekly, or monthly basis. Usage of any such vehicle(s) by a customer for a period of four (4) consecutive months or longer shall be deemed to constitute leasing, and not rental, and will make the vehicle ineligible for incentives.”" b. If a vehicle Vehicle enrolled in the Daily Rental Purchase Program is found to be on-on rent (lease) to a customer in excess of the above guideline, or if the customer consecutively rents multiple enrolled vehicles Vehicles for an aggregate term of four (4) or more months, all vehicles Vehicles involved in such transactions will not be considered rental and will be ineligible for incentives. General Motors GM may audit the rental customer DRFC to ensure compliance with this guideline. B. All eligible units Vehicles must be delivered to the rental customer DRFC through a General Motors GM dealership or a qualified drop-ship location. Purchases or deliveries made through any other entity or individual are ineligible for payment. C. General Motors GM reserves the right to audit dealer records and disqualify any sales allowance in the event such sales do not meet the program guidelinesrequirements. All moneys monies improperly paid will be charged back. Failure to comply with these guidelines the program requirements may result in the dealer being disqualified for future participation in fleet programs and terminations of dealer sales and service agreement(s). Page 5 of 5 Attachment 1 (GRP). D. Optional equipment and, in special circumstances, certain standard equipment can be added to and or deleted from GM vehicles Vehicles during the ordering and manufacturing process by retail, fleet and rental customersDRFCs. It is the rental customerDRFC’s responsibility to ensure that actual vehicle Vehicle content is properly disclosed to a buyer or transferee when disposing of a vehicleVehicle. Rental customers DRFCs that use third party build specifications to promote the sale of their unit Vehicles should be especially careful to ensure the accuracy of that data. E. General Motors GM reserves the right to cancel, amend, revise, or revoke any program program, at any time time, based on its sole business judgmentsjudgment(s). Final decisions in all matters relative to the interpretation of any rule or phase of this activity rest solely with General MotorsGM. CENTER AT 1-800-FLEET OP. To: 3/4/2013 Chev Impala All Daily Added GMX 352 Impala 4/22/2013 Chev Sonic All Revised Paint Colors and Percentages 4/22/2013 Chev Malibu All Revised Paint Colors and Percentages 5/3/2013 Chev Impala 2LT Revised interior trim codes to H0U and H0X 5/3/2013 Buick Lacrosse 1SL Revised interior trim codes on the 1SL Spec B 5/3/2013 Buick Lacrosse 1SR Revised interior trim codes on the 1SR Spec C 6/17/2013 Chev Suburban 1LT Replaced Diamond White with Summit White 6/19/2013 Cad XTS 1SB Updated model codes for FWD and AWD 7/1/2013 Chev Malibu All Updated Engine and Ttansmission Codes 7/1/2013 Chev Malibu 2LT & LTZ Updated Spare Tire Code 7/15/2013 Chev Equinox LTZ Updated V6 engine code to LFX 7/15/2013 Chev Traverse All Updated color to Crystal Red Tintcoat 89U 7/15/2013 Chev Cruze 2LT Updated Trim Colors 7/15/2013 Buick Regal 1SN Updated Model Code 7/16/2013 Chev Malibu 2LT Updated Trim Codes 8/15/2013 Chev Equinox All Removal of floor mats from standard equipment Cadillac ATS Sedan 2014MY Repurchase Rental Companies and Inspection Providers Re: 2011 CY Rental Return Program Guidelines General Motors is pleased to announce the 2011 CY Rental Return Program Guidelines. Please note the changes and additions from the 2010 Guidelines are shown in bold print in the guideline document. The 2011 Rental Return Program Guidelines feature an increase in the Damage Deductible amount from $400 to $450. A summary of the changes and clarifications are as follows: • Damage deductible amount changed from $400 to $450. • A clarification of MET charges for integral Keyless Remote and key on page 13. • MET Codes were removed for 13 inch tires and non-electronic ignition and trunk keys. • The GM Holiday section and Vehicle Categories are updated for 2011. • There are numerous address changes for turn back yards that are shown in red print to aid in identifying these changes located in Exhibit E. These changes have all been previously communicated via bulletin. • Excessive hail damage inspection process has been added to Paintless Dent Removal in Exhibit B. • The tire replacement chart will be sent as soon as it is available in early 2011. Many of these revisions to the return program guidelines are a result of rental customer inputMinimum Equipment (VN9) Engine 2.5L 4 cyl Engine 3.6L V6 Transmission Auto Auto Air Conditioning Air Conditioning, competitive analysis and lessons learned from customer / GM site visits during the 2010 calendar year. Through these continuous improvements, our customers will experience superior value and fairness in the 2011 CY General Motors Rental Return Program. If there are any questions, please contact your lead representative in General Motors Remarketing. Xxx Xxxxxx Avis / Budget and Licensees / SGS 000-000-0000 Xxxxx Xxxxxxxx Enterprise / Vanguard Car Rental / Hertz / and Licensees 000-000-0000 Xxxxx Xxxxx Independent Rental accounts / CT Axis / Inviso 313-667-6444 Rear ---------- Steering Brakes Brembo Brembo Windows Door Locks Cruise Control Tilt Wheel Seats Rear Defogger Radio IO5 Cue Wheels Floor Mats Seat Trim/Style Air Bags Other Other Other Other 20 GAN - Radiant Silver GAN - Radiant Silver 10 GBA - Black Raven GBA - Black Raven 10 (G7E) Red Obsession Tintcoat (G7E) Red Obsession Tintcoat 25 (G7Q) Phantom Xxxx Xxxxx Manager, Rental Customer Support and Inspection Development General Motors Fleet & Commercial Operations Used Vehicle Activities Tower 100 – 19th floor Mail Code 482-A19-B36 X.X. Xxx 000 Xxxxxxx, XX 00000-0000 Table of Contents Page I. General Condition Standards 2 A. Vehicle Return Requirements 2 B. Title, Registration, Tax, VIN Plate 3 C. Collision Damage 4Metallic (G7Q) Phantom Xxxx Metallic 10 (G7U) Majestic Plum Metallic (G7U) Majestic Plum Metallic 5 GLK - Black Diamond GLK - Black Diamond

GENERAL PROGRAM GUIDELINES. A. General Motors defines a rental vehicle as: a. “The bona fide rental of a vehicle involving use and payment by a customer on an hourly, daily, weekly, or monthly basis. Usage of any such vehicle(s) by a customer for a period of four (4) consecutive months or longer shall be deemed to constitute leasing, and not rental, and will make the vehicle ineligible for incentives.”" b. If a vehicle enrolled in the Daily Rental Purchase Program is found to be on-rent (lease) to a customer in excess of the above guideline, or if the customer consecutively rents multiple enrolled vehicles for an aggregate term of four (4) or more months, all vehicles involved in such transactions will not be considered rental and will be ineligible for incentives. General Motors may audit the rental customer to ensure compliance with this guideline. B. All eligible units must be delivered to the rental customer through a General Motors dealership or a qualified drop-ship location. Purchases or deliveries made through any other entity or individual are ineligible for payment. C. General Motors reserves the right to audit dealer records and disqualify any sales allowance in the event such sales do not meet the program guidelines. All moneys improperly paid will be charged back. Failure to comply with these guidelines may result in the dealer being disqualified for future participation in fleet programs and terminations of dealer sales and service agreement(s). Page 5 of 5 Attachment 1 (GRP). D. Optional equipment and, in special circumstances, certain standard equipment can be added to and deleted from GM vehicles during the ordering and manufacturing process by retail, fleet and rental customers. It is the rental customer’s responsibility to ensure that actual vehicle content is properly disclosed to a buyer or transferee when disposing of a vehicle. Rental customers that use third party build specifications to promote the sale of their unit should be especially careful to ensure the accuracy of that data.. Confidential Treatment Requested by Dollar Thrifty Automotive Group, Inc. E. General Motors reserves the right to cancel, amend, revise, or revoke any program at any time based on its sole business judgments. Final decisions in all matters relative to the interpretation of any rule or phase of this activity rest solely with General Motors. CENTER AT 1-800-FLEET OP. To: All Daily Rental Companies and Inspection Providers Re: 2011 CY Rental Return Program Guidelines General Motors is pleased to announce the 2011 CY Rental Return Program Guidelines. Please note the changes and additions from the 2010 Guidelines are shown in bold print in the guideline document. The 2011 Rental Return Program Guidelines feature an increase in the Damage Deductible amount from $400 to $450. A summary of the changes and clarifications are as follows: • Damage deductible amount changed from $400 to $450. • A clarification of MET charges for integral Keyless Remote and key on page 13. • MET Codes were removed for 13 inch tires and non-electronic ignition and trunk keys. • The GM Holiday section and Vehicle Categories are updated for 2011. • There are numerous address changes for turn back yards that are shown in red print to aid in identifying these changes located in Exhibit E. These changes have all been previously communicated via bulletin. • Excessive hail damage inspection process has been added to Paintless Dent Removal in Exhibit B. • The tire replacement chart will be sent as soon as it is available in early 2011. Many of these revisions to the return program guidelines are a result of rental customer input, competitive analysis and lessons learned from customer / GM site visits during the 2010 calendar year. Through these continuous improvements, our customers will experience superior value and fairness in the 2011 CY General Motors Rental Return Program. If there are any questions, please contact your lead representative in General Motors Remarketing. Xxx Xxxxxx Avis / Budget and Licensees / SGS 000-000-0000 Xxxxx Xxxxxxxx Enterprise / Vanguard Car Rental / Hertz / and Licensees 000-000-0000 Xxxxx Xxxxx Independent Rental accounts / CT Axis / Inviso 313-667-6444 Xxxx Xxxxx Manager, Rental Customer Support and Inspection Development General Motors Fleet & Commercial Operations Used Vehicle Activities Tower 100 – 19th floor Mail Code 482-A19-B36 X.X. Xxx 000 Xxxxxxx, XX 00000-0000 Table of Contents Page I. General Condition Standards 2 A. Vehicle Return Requirements 2 B. Title, Registration, Tax, VIN Plate 3 C. Collision Damage 4.

GENERAL PROGRAM GUIDELINES. A. General Motors GM defines a rental vehicle as: a. “The bona fide rental of a vehicle involving use and payment by a customer on an hourly, daily, weekly, or monthly basis. Usage of any such vehicle(s) by a customer for a period of four (4) consecutive months or longer shall be deemed to constitute leasing, and not rental, and will make the vehicle ineligible for incentives.”" b. If a vehicle Vehicle enrolled in the Daily Rental VN9 Purchase Program is found to be on-on rent (lease) to a customer in excess of the above guideline, or if the customer consecutively rents multiple enrolled vehicles for an aggregate term of four (4) or more months, all vehicles involved in such transactions Confidential Attachment 1 will not be considered rental vehicles and will be ineligible for incentives. General Motors GM may audit the rental customer DRFC to ensure compliance with this guideline. B. All eligible units vehicles must be delivered to the rental customer DRFC through a General Motors GM dealership or a qualified drop-ship location. Purchases or deliveries made through any other entity or individual at any other location(s) are ineligible for paymentincentive payment(s). C. General Motors GM reserves the right to audit dealer records and disqualify any sales allowance in the event such sales do not meet the program guidelinesrequirements. All moneys monies improperly paid will be charged back. Failure to comply with these guidelines the program requirements may result in the dealer being disqualified for future participation in fleet programs and terminations termination(s) of dealer sales and service agreement(s). Page 5 of 5 Attachment 1 (GRP). D. Optional equipment and, in special circumstances, certain standard equipment can be added to and or deleted from GM vehicles during the ordering and manufacturing process by retail, fleet and rental customersDRFCs. It is the rental customerDRFC’s responsibility to ensure that actual vehicle content is properly disclosed to a buyer or transferee when disposing of a vehicle. Rental customers DRFCs that use third party build specifications to promote the sale of their unit vehicles should be especially careful to ensure the accuracy of that data. E. General Motors GM reserves the right to cancel, amend, revise, or revoke any program program, at any time time, based on its sole business judgmentsjudgment(s). Final decisions in all matters relative to the interpretation of any rule or phase of this activity rest solely with General MotorsGM. ANY QUESTIONS REGARDING THIS PROGRAM SHOULD BE DIRECTED TO THE CUSTOMER SUPPORT CENTER AT 1-800-FLEET OP. To: All Daily Rental Companies and Inspection Providers Re: 2011 CY Rental Return Program Guidelines General Motors is pleased to announce the 2011 CY Rental Return Program Guidelines. Please note the changes and additions from the 2010 Guidelines are shown in bold print in the guideline document. The 2011 Rental Return Program Guidelines feature an increase in the Damage Deductible amount from $400 to $450. A summary of the changes and clarifications are as follows: • Damage deductible amount changed from $400 to $450. • A clarification of MET charges for integral Keyless Remote and key on page 13. • MET Codes were removed for 13 inch tires and non-electronic ignition and trunk keys. • The GM Holiday section and Vehicle Categories are updated for 2011. • There are numerous address changes for turn back yards that are shown in red print to aid in identifying these changes located in Exhibit E. These changes have all been previously communicated via bulletin. • Excessive hail damage inspection process has been added to Paintless Dent Removal in Exhibit B. • The tire replacement chart will be sent as soon as it is available in early 2011. Many of these revisions to the return program guidelines are a result of rental customer input, competitive analysis and lessons learned from customer / GM site visits during the 2010 calendar year. Through these continuous improvements, our customers will experience superior value and fairness in the 2011 CY General Motors Rental Return Program. If there are any questions, please contact your lead representative in General Motors Remarketing. Xxx Xxxxxx Avis / Budget and Licensees / SGS 000-000-0000 Xxxxx Xxxxxxxx Enterprise / Vanguard Car Rental / Hertz / and Licensees 000-000-0000 Xxxxx Xxxxx Independent Rental accounts / CT Axis / Inviso 313-667-6444 Xxxx Xxxxx Manager, Rental Customer Support and Inspection Development General Motors Fleet & Commercial Operations Used Vehicle Activities Tower 100 – 19th floor Mail Code 482-A19-B36 X.X. Xxx 000 Xxxxxxx, XX 00000-0000 Table of Contents Page I. General Condition Standards 2 A. Vehicle Return Requirements 2 B. Title, Registration, Tax, VIN Plate 3 C. Collision Damage 4Confidential Attachment 1A

GENERAL PROGRAM GUIDELINES. A. General Motors GM defines a rental vehicle as: a. “The bona fide rental of a vehicle involving use and payment by a customer on an hourly, daily, weekly, or monthly basis. Usage of any such vehicle(s) by a customer for a period of four (4) consecutive months or longer shall be deemed to constitute leasing, and not rental, and will make the vehicle ineligible for incentives.”" b. If a vehicle Vehicle enrolled in the Daily Rental VN9 Purchase Program is found to be on-on rent (lease) to a customer in excess of the above guideline, or if the customer consecutively rents multiple enrolled vehicles for an aggregate term of four (4) or more months, all vehicles involved in such transactions will not be considered rental vehicles and will be ineligible for incentives. General Motors GM may audit the rental customer DRFC to ensure compliance with this guideline. B. All eligible units vehicles must be delivered to the rental customer DRFC through a General Motors GM dealership or a qualified drop-ship location. Purchases or deliveries made through any other entity or individual at any other location(s) are ineligible for paymentincentive payment(s). C. General Motors GM reserves the right to audit dealer records and disqualify any sales allowance in the event such sales do not meet the program guidelinesrequirements. All moneys monies improperly paid will be charged back. Failure to comply with these guidelines the program requirements may result in the dealer being disqualified for future participation in fleet programs and terminations termination(s) of dealer sales and service agreement(s). Page 5 of 5 Attachment 1 (GRP). D. Optional equipment and, in special circumstances, certain standard equipment can be added to and or deleted from GM vehicles during the ordering and manufacturing process by retail, fleet and rental customersDRFCs. It is the rental customerDRFC’s responsibility to ensure that actual vehicle content is properly disclosed to a buyer or transferee when disposing of a vehicle. Rental customers DRFCs that use third party build specifications to promote the sale of their unit vehicles should be especially careful to ensure the accuracy of that data. E. General Motors GM reserves the right to cancel, amend, revise, or revoke any program program, at any time time, based on its sole business judgmentsjudgment(s). Final decisions in all matters relative to the interpretation of any rule or phase of this activity rest solely with General MotorsGM. ANY QUESTIONS REGARDING THIS PROGRAM SHOULD BE DIRECTED TO THE CUSTOMER SUPPORT CENTER AT 1-800-FLEET OP. To: All Daily Rental Companies and Inspection Providers Re: 2011 CY Rental Return Program Guidelines General Motors is pleased to announce the 2011 CY Rental Return Program Guidelines. Please note the changes and additions from the 2010 Guidelines are shown in bold print in the guideline document. The 2011 Rental Return Program Guidelines feature an increase in the Damage Deductible amount from $400 to $450. A summary of the changes and clarifications are as follows: • Damage deductible amount changed from $400 to $450. • A clarification of MET charges for integral Keyless Remote and key on page 13. • MET Codes were removed for 13 inch tires and non-electronic ignition and trunk keys. • The GM Holiday section and Vehicle Categories are updated for 2011. • There are numerous address changes for turn back yards that are shown in red print to aid in identifying these changes located in Exhibit E. These changes have all been previously communicated via bulletin. • Excessive hail damage inspection process has been added to Paintless Dent Removal in Exhibit B. • The tire replacement chart will be sent as soon as it is available in early 2011. Many of these revisions to the return program guidelines are a result of rental customer input, competitive analysis and lessons learned from customer / GM site visits during the 2010 calendar year. Through these continuous improvements, our customers will experience superior value and fairness in the 2011 CY General Motors Rental Return Program. If there are any questions, please contact your lead representative in General Motors Remarketing. Xxx Xxxxxx Avis / Budget and Licensees / SGS 000-000-0000 Xxxxx Xxxxxxxx Enterprise / Vanguard Car Rental / Hertz / and Licensees 000-000-0000 Xxxxx Xxxxx Independent Rental accounts / CT Axis / Inviso 313-667-6444 Xxxx Xxxxx Manager, Rental Customer Support and Inspection Development General Motors Fleet & and Commercial Operations Used Vehicle Activities Tower 100 Remarketing GENERAL MOTORS CORPORATION REMARKETING CONTACT INFORMATION 2 SECTION 1 – 19th floor Mail Code 482-A19-B36 X.X. Xxx 000 Xxxxxxx, XX 00000-0000 Table of Contents Page I. General Condition Standards 2 A. GENERAL CONDITION STANDARDS 3 1. Vehicle Return Requirements 2 B. 3 2. Title, Registration, Tax, Tax and VIN Plate 5 3. Vehicle Damage and Disclosure Requirements 6 4. Damage Allowance, Existing Damage and Previous Repairs 8 SECTION 2 – NORMAL WEAR AND TEAR AND CHARGEABLE DAMAGE 10 1. Glossary of Terms 10 2. Sheet Metal and Paint 11 3. Convertible Tops 14 4. Front and Rear Bumpers 14 5. Tires 17 6. Wheels 18 7. Interior Soft Trim and Carpets 21 8. Vehicle Glass 22 SECTION 3 C. Collision Damage – ORIGINAL AND AFTERMARKET EQUIPMENT AND ACCESSORIES 24 SECTION 4 – MISSING EQUIPMENT PROGRAM (MET) 24 SECTION 5 – VEHICLE INTEGRITY 25 SECTION 6 – LITIGATION LIABILITY 26 SECTION 7 – GENERAL TURN-IN PROCEDURES 27 1. Forecast 27 2. Delivery 27 3. Inspection at Turn-in 28 4. Vehicle Reports and Reviews 28 5. Acceptance / Stop Depreciation 29 6. Rejects 29 7. Miscellaneous 30 EXHIBIT A – VEHICLE CATEGORIES / PRIOR REPAIR LIMITS 32 EXHIBIT B – APPROVED TURN-BACK LOCATIONS 33 EXHIBIT C – MET TABLE 38 Xxxx X. PruseManager, GM Remarketing 313 665-1438 313 378-5335 xxxx.xxxxx@xx.xxx Xxxxx Xxxxxxxx,Remarketing Account Mgr., All Rental Accounts 313 667-6437 313-348-1973 xxxxx.xxxxxxxx@xx.xxx Xxxxxx MartinRemarketing Account Mgr., Smart Auction, Remarketing System Tables and Rental Return Guidelines 313 667-6434 313 378-1230 xxxxxx.xxxxxx@xx.xxx Xxxxx’ WallsRemarketing Account Mgr., Turn-back Locations & Inspections 313 667-6444 313 378-4366 xxxxx.xxxxx@xx.xxx

GENERAL PROGRAM GUIDELINES. A. General Motors GM defines a rental vehicle as: a. “The bona fide rental of a vehicle involving use and payment by a customer on an hourly, daily, weekly, or monthly basis. Usage of any such vehicle(s) by a customer for a period of four (4) consecutive months or longer shall be deemed to constitute leasing, and not rental, and will make the vehicle ineligible for incentives.”" b. If a vehicle Vehicle enrolled in the Daily Rental VN9 Purchase Program is found to be on-on rent (lease) to a customer in excess of the above guideline, or if the customer consecutively rents multiple enrolled vehicles for an aggregate term of four (4) or more months, all vehicles involved in such transactions will not be considered rental vehicles and will be ineligible for incentives. General Motors GM may audit the rental customer DRFC to ensure compliance with this guideline. B. All eligible units vehicles must be delivered to the rental customer DRFC through a General Motors GM dealership or a qualified drop-ship location. Purchases or deliveries made through any other entity or individual at any other location(s) are ineligible for paymentincentive payment(s). C. General Motors GM reserves the right to audit dealer records and disqualify any sales allowance in the event such sales do not meet the program guidelinesrequirements. All moneys monies improperly paid will be charged back. Failure to comply with these guidelines the program requirements may result in the dealer being disqualified for future participation in fleet programs and terminations termination(s) of dealer sales and service agreement(s). Page 5 of 5 Attachment 1 (GRP). D. Optional equipment and, in special circumstances, certain standard equipment can be added to and or deleted from GM vehicles during the ordering and manufacturing process by retail, fleet and rental customersDRFCs. It is the rental customerDRFC’s responsibility to ensure that actual vehicle content is properly disclosed to a buyer or transferee when disposing of a vehicle. Rental customers DRFCs that use third party build specifications to promote the sale of their unit vehicles should be especially careful to ensure the accuracy of that data. E. General Motors GM reserves the right to cancel, amend, revise, or revoke any program program, at any time time, based on its sole business judgmentsjudgment(s). Final decisions in all matters relative to the interpretation of any rule or phase of this activity rest solely with General MotorsGM. ANY QUESTIONS REGARDING THIS PROGRAM SHOULD BE DIRECTED TO THE CUSTOMER SUPPORT CENTER AT 1-800-FLEET OP. To: All Daily Rental Companies 06/13/2016 Chevrolet Camaro and Inspection Providers Re: 2011 CY Rental Return Program Guidelines General Motors is pleased Camaro Conv. 1LT and 1SS Changed specs to announce the 2011 CY Rental Return Program Guidelines. Please note the changes and additions from the 2010 Guidelines are shown in bold print in the guideline document. The 2011 Rental Return Program Guidelines feature an increase in the Damage Deductible amount from $400 to $450. A summary of the changes and clarifications are as follows: • Damage deductible amount changed from $400 to $450. • A clarification of MET charges for integral Keyless Remote and key on page 13. • MET Codes were removed for 13 inch tires and non-electronic ignition and trunk keys. • The GM Holiday section and Vehicle Categories are updated for 2011. • There are numerous address changes for turn back yards that are shown in red print to aid in identifying these changes located in Exhibit E. These changes have all been previously communicated via bulletin. • Excessive hail damage inspection process has been added to Paintless Dent Removal in Exhibit B. • The tire replacement chart will be sent as soon as it is available in early 2011. Many of these revisions to the return program guidelines are a result of rental customer input, competitive analysis and lessons learned from customer / GM site visits during the 2010 calendar year. Through these continuous improvements, our customers will experience superior value and fairness in the 2011 CY General Motors Rental Return Program. If there are any questions, please contact your lead representative in General Motors Remarketing. Xxx Xxxxxx Avis / Budget and Licensees / SGS 000-000-0000 Xxxxx Xxxxxxxx Enterprise / Vanguard Car Rental / Hertz / and Licensees 000-000-0000 Xxxxx Xxxxx Independent Rental accounts / CT Axis / Inviso 313-667-6444 Xxxx Xxxxx Manager, Rental Customer Support and Inspection Development General Motors Fleet & Commercial Operations Used Vehicle Activities Tower 100 – 19th floor Mail Code 482-A19-B36 X.X. Xxx 000 Xxxxxxx, XX 00000-0000 Table of Contents Page I. General Condition Standards 2 A. Vehicle Return Requirements 2 B. Title, Registration, Tax, VIN Plate 3 C. Collision Damage 4two trims only at 50/50

GENERAL PROGRAM GUIDELINES. A. General Motors GM defines a rental vehicle as: a. “The bona fide rental of a vehicle involving use and payment by a customer on an hourly, daily, weekly, or monthly basis. Usage of any such vehicle(s) by a customer for a period of four (4) consecutive months or longer shall be deemed to constitute leasing, and not rental, and will make the vehicle ineligible for incentives.” b. If a vehicle Vehicle enrolled in the Daily Rental VN9 Purchase Program is found to be on-on rent (lease) to a customer in excess of the above guideline, or if the customer consecutively rents multiple enrolled vehicles for an aggregate term of four (4) or more months, all vehicles involved in such transactions will not be considered rental vehicles and will be ineligible for incentives. General Motors GM may audit the rental customer DRFC to ensure compliance with this guideline. B. All eligible units vehicles must be delivered to the rental customer DRFC through a General Motors GM dealership or a qualified drop-ship location. Purchases or deliveries made through any other entity or individual at any other location(s) are ineligible for paymentincentive payment(s). C. General Motors GM reserves the right to audit dealer records and disqualify any sales allowance in the event such sales do not meet the program guidelinesrequirements. All moneys monies improperly paid will be charged back. Failure to comply with these guidelines the program requirements may result in the dealer being disqualified for future participation in fleet programs and terminations termination(s) of dealer sales and service agreement(s). Page 5 of 5 Attachment 1 (GRP). D. Optional equipment and, in special circumstances, certain standard equipment can be added to and or deleted from GM vehicles during the ordering and manufacturing process by retail, fleet and rental customersDRFCs. It is the rental customerDRFC’s responsibility to ensure that actual vehicle content is properly disclosed to a buyer or transferee when disposing of a vehicle. Rental customers DRFCs that use third party build specifications to promote the sale of their unit vehicles should be especially careful to ensure the accuracy of that data. E. General Motors GM reserves the right to cancel, amend, revise, or revoke any program program, at any time time, based on its sole business judgmentsjudgment(s). Final decisions in all matters relative to the interpretation of any rule or phase of this activity rest solely with General MotorsGM. ANY QUESTIONS REGARDING THIS PROGRAM SHOULD BE DIRECTED TO THE CUSTOMER SUPPORT CENTER AT 1-800-FLEET OP. To: All Daily Rental Companies and Inspection Providers Re: 2011 CY Rental Return Program Guidelines General Motors is pleased to announce the 2011 CY Rental Return Program Guidelines. Please note the changes and additions from the 2010 Guidelines are shown in bold print in the guideline document. The 2011 Rental Return Program Guidelines feature an increase in the Damage Deductible amount from $400 to $450. A summary of the changes and clarifications are as follows: • Damage deductible amount changed from $400 to $450. • A clarification of MET charges for integral Keyless Remote and key on page 13. • MET Codes were removed for 13 inch tires and non-electronic ignition and trunk keys. • The GM Holiday section and Vehicle Categories are updated for 2011. • There are numerous address changes for turn back yards that are shown in red print to aid in identifying these changes located in Exhibit E. These changes have all been previously communicated via bulletin. • Excessive hail damage inspection process has been added to Paintless Dent Removal in Exhibit B. • The tire replacement chart will be sent as soon as it is available in early 2011. Many of these revisions to the return program guidelines are a result of rental customer input, competitive analysis and lessons learned from customer / GM site visits during the 2010 calendar year. Through these continuous improvements, our customers will experience superior value and fairness in the 2011 CY General Motors Rental Return Program. If there are any questions, please contact your lead representative in General Motors Remarketing. Xxx Xxxxxx Avis / Budget and Licensees / SGS 000-000-0000 Xxxxx Xxxxxxxx Enterprise / Vanguard Car Rental / Hertz / and Licensees 000-000-0000 Xxxxx Xxxxx Independent Rental accounts / CT Axis / Inviso 313-667-6444 Xxxx Xxxxx Manager, Rental Customer Support and Inspection Development General Motors Fleet & and Commercial Operations Used Vehicle Activities Tower 100 – 19th floor Mail Code 482-A19-B36 X.X. Xxx 000 Xxxxxxx, XX 00000-0000 Table of Contents Page I. General Condition Standards 2 A. Remarketing GENERAL MOTORS CORPORATION Xxxx Xxxxxx SECTION 1 — GENERAL CONDITION STANDARDS 4 1. Vehicle Return Requirements 2 B. 4 2. Title, Registration, Tax, Tax and VIN Plate 3 C. Collision Damage 46

GENERAL PROGRAM GUIDELINES. A. General Motors GM defines a rental vehicle as: a. “The bona fide rental of a vehicle involving use and payment by a customer on an hourly, daily, weekly, or monthly basis. Usage of any such vehicle(s) by a customer for a period of four (4) consecutive months or longer shall be deemed to constitute leasing, and not rental, and will make the vehicle ineligible for purchase or other incentives.”" b. If a vehicle enrolled in the Daily Rental Purchase Program is found to be on-rent (lease) to a customer in excess of the above guideline, or if the customer consecutively rents multiple enrolled vehicles for an aggregate term of four (4) or more months, all vehicles involved in such transactions will not be considered rental vehicles and will be ineligible for purchase or incentives. General Motors GM may audit the rental customer DRFC to ensure compliance with this guideline. B. All eligible units vehicles must be delivered to the rental customer DRFC through a General Motors GM dealership or a qualified drop-ship location. Purchases or deliveries made through any other entity or individual any other location(s) are ineligible for paymentincentive payment(s). C. General Motors GM reserves the right to audit dealer records and disqualify any sales allowance in the event such sales do not meet the program guidelinesrequirements. All moneys monies improperly paid will be charged back. Failure to comply with these guidelines the program requirements may result in the dealer being disqualified for future participation in fleet programs and terminations termination of dealer sales and service agreement(s). Page 5 of 5 Attachment 1 (GRP). D. Optional equipment and, in special circumstances, certain standard equipment can be added to and or deleted from GM vehicles during the ordering and manufacturing process by retail, fleet and rental customersDRFCs. It is the rental customerDRFC’s responsibility to ensure that actual vehicle content is properly disclosed to a buyer or transferee when disposing of a vehicle. Rental customers DRFCs that use third party build specifications to promote the sale of their unit vehicles should be especially careful to ensure the accuracy of that data. E. General Motors GM reserves the right to cancel, amend, revise, revise or revoke any program program, at any time time, based on its sole business judgmentsjudgment(s). Final decisions in all matters relative to the interpretation of any rule or phase of this activity rest solely with General MotorsGM. ANY QUESTIONS REGARDING THIS PROGRAM SHOULD BE DIRECTED TO THE CUSTOMER SUPPORT CENTER AT 1-800-FLEET OP. ToBuick Enclave 4R14526 1SL Buick Enclave FWD Crossover [REDACTED] [REDACTED] [REDACTED] Buick Regal 4GV69 1SH Buick Regal 1SH Sedan [REDACTED] [REDACTED] [REDACTED] Buick Verano 4PG69 1SH Buick Verano Leather Group [REDACTED] [REDACTED] [REDACTED] Chevrolet Corvette 1YY07 3LT Chevrolet Corvette 3LT Coupe [REDACTED] [REDACTED] [REDACTED] Chevrolet Suburban CK15906 LTZ Chevrolet Suburban 4X4 1/2 Ton SUV [REDACTED] [REDACTED] [REDACTED] Chevrolet Suburban CC15906 LTZ Chevrolet Suburban 2WD 1/2 Ton SUV [REDACTED] [REDACTED] [REDACTED] Chevrolet Suburban Model Total [REDACTED] [REDACTED] [REDACTED] Chevrolet Tahoe CC15706 LTZ Chevrolet Tahoe 2WD 1/2 Ton SUV [REDACTED] [REDACTED] [REDACTED] Chevrolet Tahoe CK15706 LTZ Chevrolet Tahoe 4X4 1/2 Ton SUV [REDACTED] [REDACTED] [REDACTED] GMC Acadia New TNK26 3SB GMC Acadia AWD SLE2 Crossover [REDACTED] [REDACTED] [REDACTED] GMC Acadia New Model Total [REDACTED] [REDACTED] [REDACTED] GMC Terrain TLM26 4SA GMC Terrain AWD SLT-1 Crossover [REDACTED] [REDACTED] [REDACTED] GMC Terrain Model Total [REDACTED] [REDACTED] [REDACTED] GMC Yukon XL Model Total [REDACTED] [REDACTED] [REDACTED] Grand Total Risk Units General Motors, LLC By: All Daily Rental Companies /s/ Xxxxxx X. Xxxxx, Xx. Name: Xxxxxx X. Xxxxx, Xx. Title: U.S. Vice President, Fleet and Inspection Providers ReCommercial Sales By: 2011 CY Rental Return Program Guidelines /s/ Xxxxxxxxxxx X. Xxxxx 10/25/16 Name: Xxxxxxxxxxx X. Xxxxx Title: CFO, Executive Director, U.S. Sales and Marketing Operations By: /s/ Xxxxxxx Xxxxxxx 10/31/16 Name: Xxxxxxx Xxxxxxx Title: Senior Vice President, Fleet ServicesAvis Budget Car Rental, LLC Attachment 3 Division Model -Units- -Units- -Units- -Units- -Units- $/ Unit $/Unit $/Unit Buick Xxxxxxx Buick Enclave [REDACTED] [REDACTED] [REDACTED] Buick Envision Buick LaCrosse New Buick Regal Buick Verano Cadillac ATS Cadillac CT6 Cadillac CTS Cadillac Escalade Cadillac Escalade ESV Cadillac XT5 Cadillac XTS Chevrolet Car Camaro Chevrolet Car Camaro Convertible Chevrolet Car Corvette Chevrolet Car Cruze Chevrolet Car Impala Chevrolet Car Malibu Chevrolet Car Sonic Chevrolet Car Spark Chevrolet Car SS Sedan Chevrolet Truck Equinox Chevrolet Truck Express Chevrolet Truck Silverado Crew Cab Chevrolet Truck Silverado Double Cab Attachment 3 Chevrolet Truck Suburban [REDACTED] [REDACTED] [REDACTED] Chevrolet Truck Tahoe Chevrolet Truck Traverse Chevrolet Truck Trax GMC Acadia New GMC Canyon GMC Savana GMC Terrain GMC Yukon GMC Yukon XL Grand Total General Motors is pleased to announce the 2011 CY Rental Return Program GuidelinesMotors, LLC By: /s/ Xxxxxx X. Xxxxx, Xx. Please note the changes 10/20/16 Name: Xxxxxx X. Xxxxx, Xx. Title: U.S. Vice President, Fleet and additions from the 2010 Guidelines are shown in bold print in the guideline document. The 2011 Rental Return Program Guidelines feature an increase in the Damage Deductible amount from $400 to $450. A summary of the changes Commercial Sales By: /s/ Xxxxxxxxxxx X. Xxxxx 10/25/16 Name: Xxxxxxxxxxx X. Xxxxx Title: CFO, Executive Director, U.S. Sales and clarifications are as followsMarketing Operations By: • Damage deductible amount changed from $400 to $450. • A clarification of MET charges for integral Keyless Remote and key on page 13. • MET Codes were removed for 13 inch tires and non-electronic ignition and trunk keys. • The GM Holiday section and Vehicle Categories are updated for 2011. • There are numerous address changes for turn back yards that are shown in red print to aid in identifying these changes located in Exhibit E. These changes have all been previously communicated via bulletin. • Excessive hail damage inspection process has been added to Paintless Dent Removal in Exhibit B. • The tire replacement chart will be sent as soon as it is available in early 2011. Many of these revisions to the return program guidelines are a result of rental customer input/s/ Xxxxxxx Xxxxxxx 10/31/16 Name: Xxxxxxx Xxxxxxx Title: Senior Vice President, competitive analysis and lessons learned from customer / GM site visits during the 2010 calendar year. Through these continuous improvementsFleet ServicesAvis Budget Car Rental, our customers will experience superior value and fairness in the 2011 CY General Motors Rental Return Program. If there are any questions, please contact your lead representative in General Motors Remarketing. Xxx Xxxxxx Avis / Budget and Licensees / SGS 000-000-0000 Xxxxx Xxxxxxxx Enterprise / Vanguard Car Rental / Hertz / and Licensees 000-000-0000 Xxxxx Xxxxx Independent Rental accounts / CT Axis / Inviso 313-667-6444 Xxxx Xxxxx Manager, Rental Customer Support and Inspection Development General Motors Fleet & Commercial Operations Used Vehicle Activities Tower 100 – 19th floor Mail Code 482-A19-B36 X.X. Xxx 000 Xxxxxxx, XX 00000-0000 Table of Contents Page I. General Condition Standards 2 A. Vehicle Return Requirements 2 B. Title, Registration, Tax, VIN Plate 3 C. Collision Damage 4LLC Xxxxxxxxxx 0X