GENERAL TERMS AND SUPPORT BOUNDARIES Sample Clauses

GENERAL TERMS AND SUPPORT BOUNDARIES. 6.1 Support Boundaries – FIRSTPOINT IT offers technical support exclusively to its direct customers within defined support boundaries. This support is intended to assist customers in utilizing and connecting to the hosting service. It does not extend to diagnosing or resolving issues related to website or web application coding hosted within The Customer's hosting service. 6.1.1 Support for The Customer's Customers – FIRSTPOINT IT does not provide direct technical support to customers of The Customer. Resellers, Affiliates, Dedicated and VPS customers, and those with multiple hosting accounts under a single Members Portal account should not instruct their customers to contact FIRSTPOINT IT directly. Instead, they should act as intermediaries and contact FIRSTPOINT IT on behalf of their customers. FIRSTPOINT IT is open to assisting with support issues within its scope when contacted by The Customer.