Common use of Genesys’ User Access Clause in Contracts

Genesys’ User Access. Genesys will create individual user accounts for each of Genesys’ employees that have a business need to access Customer Data or Customer’s systems within the Cloud Services environment. The following guidelines will be followed regarding Genesys’ user account management: 3.3.1. User accounts are requested and authorized by Genesys management. 3.3.2. Strong password controls are systematically enforced. 3.3.3. Connections are required to be made via secure VPN using strong passwords that expire every ninety (90) days and multi- factor authentication. 3.3.4. Session time-outs are systematically enforced. 3.3.5. User accounts are promptly disabled upon employee termination or role transfer that eliminates a valid business need for access.

Genesys’ User Access. Genesys will create individual user accounts for each of Genesys’ employees that have a business need to access Customer Data or Customer’s systems within the Cloud Services environment. The following guidelines will be followed regarding Genesys’ user account management: 3.3.1. User accounts are requested and authorized by Genesys management. 3.3.2. Strong password controls are systematically enforced. 3.3.3. Connections are required to be made via secure VPN using strong passwords that expire every ninety (90) days and multi- multi-factor authentication. 3.3.4. Session time-outs are systematically enforced. 3.3.5. User accounts are promptly disabled upon employee termination or role transfer that eliminates a valid business need for access.