Global Support. For the Items listed in Attachment 1, and all other Items that MKS provides to Applied, MKS will provide support globally for Applied and Applied's customers. Technical assistance and product support services shall be provided at no additional charge during normal business hours. MKS must have an established and deployed global service capability. The required support services must be available globally, however, MKS may utilize a MKS distributor, or other -fled entity designated by MKS to meet this requirement MKS is expected to use best efforts to provide a resolution to requests for assistance.
Appears in 4 contracts
Samples: Comprehensive Supplier Agreement (MKS Instruments Inc), Comprehensive Supplier Agreement (MKS Instruments Inc), Comprehensive Supplier Agreement (MKS Instruments Inc)
