Common use of Grantee must Clause in Contracts

Grantee must. A. Ensure an average of less than 5% of families who participate in the WIC Program as food benefit recipients will refuse nutrition education classes at the time of food benefit issuance, per quarter. The System Agency will access and analyze performance measure data. The families nutrition education refusal percentage is the number of families refusing nutrition education divided by the number of families eligible to receive nutrition education. B. Ensure an average of 20% of all pregnant women who enter the WIC Program shall be certified as eligible during the period of the first trimester of their pregnancy, per quarter. The System Agency will access and analyze performance measure data. The certified first trimester percentage is the number of pregnant women certified in the first trimester divided by the total number of pregnant women certified. C. Ensure an average of 80% of clients enrolled in the WIC Program, excluding dual participants, transfer locked and/or migrant clients, shall participate as food benefit recipients each month (breastfeeding infants are also included in the client count), per quarter. The System Agency will access and analyze performance measure data. The active participant percentage is the number of participating clients issued benefits where monthly participation status reason is ‘Active’ excluding dual participants, transfer locked and migrants, divided by the number of eligible participants (enrolled) excluding dual participants, transfer locked and migrants; and D. Ensure an average customer satisfaction percentage of no more than 10% below the statewide average, per quarter. The System Agency will access and analyze performance measure data. The statewide customer satisfaction percentage is an aggregate of all Grantee customer service satisfaction scores. Ten percent of the statewide average is subtracted from the total statewide average giving the Grantee the minimal acceptable customer satisfaction score. The System Agency may use additional customer satisfaction comparisons to continually improve the service in Texas.