Helpdesk Services. 3.1 All provisions governing Helpdesk Services, Helpdesk Services Fees, and Helpdesk Services Term, if applicable, will be specified in the product specific additional terms and conditions for each Service, and only to the extent that Client has purchased Helpdesk Services pursuant to this Agreement.
Helpdesk Services. If purchased by the Company, Docebo will provide customer care and Helpdesk Services to the Company, as set forth in an Order and as further described on Schedule A (“Helpdesk Services”). Other than Helpdesk Services, Professional Services (as defined in Section 3.4), and other services specifically contracted for by the Company, Docebo will have no obligation to provide customer support services to the Company under the Agreement.
Helpdesk Services. KDDI shall provide, subject to the terms and conditions stated herein, and the CUSTOMER shall accept and pay for all services, subscribed to by CUSTOMER in any and all “Applications for Service,” hereafter submitted by the CUSTOMER (the “Services”). The Services shall be provided pursuant to this Agreement and the rates, terms, and conditions described in the respective Application for Service. This Agreement incorporates by reference the terms of such Applications for Service. Please note that, if applicable, portions of the Services provided outside of the U.S. may be subject to additional regulations and/or taxes imposed by the foreign countries in which the Services are provided.
Helpdesk Services. Helpdesk Services will be available to Users 24 hours per day, 7 days a week. A Helpdesk will be provided by the Service Controller between 09.00 and 17.00 hours Monday to Friday inclusive, on Working Days. At all other times the Service Controller will make arrangements for call logging and escalation, such that the total availability of a Helpdesk Service will be 24 hours, 7 days a week.
Helpdesk Services. 9.1. Helpdesk Services shall consist of free support in respect of the Software via the telephone, fax and email contacts listed on the cover sheet to this Agreement. Helpdesk Services shall be available during office hours in the Country of the Licensor or the Distributor.
Helpdesk Services. 5.1 Role of the Supervisor Only the User’s Contact Persons (as per Appendix 1) are entitled to draw on the services provided by the Helpdesk. These Contact Persons are required to have a good knowledge of the TSP INet-Server application and sufficient general IT “know how” to handle individual user problems and make an initial analysis of any problems encountered i.e. establish if the working place is functioning properly, if the Internet is operating normally, etc. Should this initial analysis indicate that it is extremely likely that the TSP INet-Server application is not working; the Contact Persons must be able to formulate a qualified inquiry to the Helpdesk. The Supervisors are responsible to manage the user accounts of their colleagues: the supervisor function on INet permits to create, modify, re-set passwords of user accounts. The Supervisors are also responsible of keeping their TSP data and contact information up to date on xxx.xxxxxx.xx and on INet. Only for functions not allowed to be done by the supervisor itself should a ticket be raised to the Helpdesk.
Helpdesk Services. 3.1 The provisions of this Article 3.0 apply only to the extent that Client has purchased Helpdesk Services pursuant to the Agreement or the Agreement includes Helpdesk Services as part of the Agreement.
Helpdesk Services. Christie will, from 5:00 a.m. Pacific Time to 2:00 a.m. Pacific Time the following day, seven days a week, provide troubleshooting and technical assistance by telephone, generally within thirty (30) minutes after Customer’s request for such assistance.
Helpdesk Services. 5.1 Role of the Supervisor Only the User’s Contact Persons (as per Appendix 1) are entitled to draw on the services provided by the Helpdesk. These Contact Persons are required to have a good knowledge of the TSP INet-Server application and sufficient general IT “know how” to handle individual user problems and make an initial analysis of any
Helpdesk Services. If this Agreement includes Helpdesk Services or if Client has purchased Helpdesk Services for Research Services:
