Helpdesk Service. Helpdesk Service is a set of services that include the following: Basic Helpdesk, Administration and Operation, and Auditing and Reporting. The Service is to remotely assist Customer users on (i) questions on the usability of the Customer’s company provided devices; (ii) administration tasks of user related systems; (iii) periodic report generation and log collection.
Helpdesk Service. The Licensee shall, during the Term, provide a helpdesk service between the hours of 09.00 and 17.00 (as a minimum) on Working Days for the purpose of providing help and assistance to customers with queries concerning applying for the Specialist Quality Mark and any other enquiries concerning the Specialist Quality Mark.
Helpdesk Service. 5.1.XOVIS shall operate a Helpdesk, which will (a) provide assistance with regard to queries Customer may have with regard to the use of the Cloud Services; (b) be the entry point with regard to errors and malfunctions of the Cloud Ser- vices Customer wishes to report.
Helpdesk Service. The Customer shall report all incidents and errors that the Customer becomes aware of in the Service to the helpdesk. Support for the Service is provided to the Customer during standard business hours, which are between 08:00 and 16:00 CET Monday to Friday excluding Bank Holidays in the respective regions where the support hubs are located. All helpdesk requests must be sent to the relevant support e-mail address xxxxxxxx.xxxxxxx@xxx.xxx and shall include the following details: • Name, telephone number and e-mail address for the relevant Customer contact • Description of the problem • Description of any resolution attempts made by Customer • The Customer's suggested error priority • Supporting screen shots and log files (if any) To the extent the Customer contacts the helpdesk with requests for support that is not related to incidents or errors in the Service, e.g. user related errors or questions regarding use or functionality, then DNV shall be entitled to charge the Customer for any support offered on a time and material basis, in accordance with DNV's applicable rates. Support is limited to the purchased Service and does NOT include third party software or customer integrations.
Helpdesk Service. The types of services included in the Helpdesk Service are described below. • Issues management: • device issues: issues with any of a user’s devices; • printer/scanner issue: issues with printing or scanning; • software issues: issues with Office, Outlook, etc.; • other issues. • Requests management: • request new programs and applications: request for an additional software application; • request equipment replacement: request for new equipment such as a mouse, monitor, etc.; • request task: request for tasks such as moving a screen/computer, setting up a desk for a new employee, etc. • Support for tasks: request for equipment needed for a particular task; • Support for meetings and conferences: request support for meetings and audio or video conferences.
