Helpdesk Service Sample Clauses

Helpdesk Service. Helpdesk Service is a set of services that include the following: Basic Helpdesk, Administration and Operation, and Auditing and Reporting. The Service is to remotely assist Customer users on (i) questions on the usability of the Customer’s company provided devices; (ii) administration tasks of user related systems; (iii) periodic report generation and log collection.
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Helpdesk Service. The Licensee shall, during the Term, provide a helpdesk service between the hours of 09.00 and 17.00 (as a minimum) on Working Days for the purpose of providing help and assistance to customers with queries concerning applying for the Specialist Quality Mark and any other enquiries concerning the Specialist Quality Mark.
Helpdesk Service. 5.1. XOVIS shall operate a Helpdesk, which will (a) provide assistance with regard to queries Customer may have with regard to the use of the Cloud Services; (b) be the entry point with regard to errors and malfunctions of the Cloud Ser- vices Customer wishes to report. 5.2. Unless specified otherwise in the then-current Product Documentation & Support Terms, XOVIS shall operate its Helpdesk during Normal Business Hours only. The Help- desk can be reached via the XOVIS ticketing system or by e-mail. 5.3. The relevant contact details of the Helpdesk are speci- fied on the Cloud Services’s landing page.
Helpdesk Service. The Customer shall report all incidents and errors that the Customer becomes aware of in the Service to the helpdesk. Support for the Service is provided to the Customer during standard business hours, which are between 08:00 and 16:00 CET and 08:00 and 17:00 EST Monday to Friday excluding Bank Holidays in the respective regions where the support hubs are located. All helpdesk requests must be sent to the relevant support e-mail address xxxxxxxx.xxxxxxx@xxx.xxx and shall include the following details: • Name, telephone number and e-mail address for the relevant Customer contact • Description of the problem • Description of any resolution attempts made by Customer • The Customer's suggested error priority • Supporting screen shots and log files (if any) To the extent the Customer contacts the helpdesk with requests for support that is not related to incidents or errors in the Service, e.g. user related errors or questions regarding use or functionality, then DNV shall be entitled to charge the Customer for any support offered on a time and material basis, in accordance with DNV's applicable rates. Support is limited to the purchased Service and does NOT include third party software or customer integrations.
Helpdesk Service. ‌ The types of services included in the Helpdesk Service are described below. • Issues management: • device issues: issues with any of a user’s devices; • printer/scanner issue: issues with printing or scanning; • software issues: issues with Office, Outlook, etc.; • other issues. • Requests management: • request new programs and applications: request for an additional software application; • request equipment replacement: request for new equipment such as a mouse, monitor, etc.; • request task: request for tasks such as moving a screen/computer, setting up a desk for a new employee, etc. • Support for tasks: request for equipment needed for a particular task; • Support for meetings and conferences: request support for meetings and audio or video conferences.

Related to Helpdesk Service

  • CLOUD SERVICE The Cloud Service offering, is described below and is specified in an Order Document for the selected entitled offerings. The Order Document will consist of the Quotation that is provided and the Proof of Entitlement (XxX) you will receive confirming the start date and term of the Cloud Services and when invoicing will commence.

  • Internet Service In the event that internet is required during your stay, please verify that the Property selected provides the service. Rules of the House: In the event there are rules specific to your Property either required by the Owner or if applicable from an HOA, they will be posted at the home and your compliance is necessary. Rental Unit for Sale: Occasionally a Property may go on the market for sale. In such cases Agent reserves the right to show the Property to potential buyers. Agent will make every effort to schedule the showing at a time that is convenient for Tenant, so as not to interrupt your vacation. Tenant’s cooperation is appreciated. Consumable Products: Paper products, laundry/dish detergent, personal toiletry items and food staples are not included in the Properties. Linens: Linens are included with all Properties for reservations up to 2 days or more. If linens and towels are damaged or missing there will be an added fee to replace and/or clean those items. Linens and towels should only be used for sleeping in and drying off. Damaged or missing bath towels are $25, hand towels are $15, wash cloths are $10, sheets are $30, pillow cases are $15, and bath mats are $20. Damaged items might include makeup, blood stains, excessive dirt, tanning lotion, and human waste.

  • Our Service The services that you have selected and the charges for those services are confirmed in Section 9 - Your Consent at the end of this agreement. We agree to provide the services selected and you agree to pay us for those services. Any advice or recommendation that we offer to you, will only be given after we have assessed your needs and considered your financial objectives and attitude to any risks that may be involved. We will also take into account any restrictions that you wish to place on the type of products you would be willing to consider.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Transit Service is the delivery of certain traffic between Carrier and a third party ILEC, CLEC or CMRS provider by Frontier over a separate trunk group between Carrier and Frontier where appropriate trunks exist between Carrier and third party through Frontier’s tandem. The following traffic types will be delivered: (I) Local Traffic originated from Carrier to such third-party and (ii) Local Traffic originated from such third-party to Frontier’s tandem and terminated to Carrier.

  • Grades of Service The Parties shall initially engineer and shall monitor and augment all trunk groups consistent with the Joint Process as set forth in Section 14.1 of this Attachment.

  • Network PHARMACY is a retail, mail order or specialty pharmacy that has a contract to accept our pharmacy allowance for prescription drugs and diabetic equipment or supplies covered under this plan. NETWORK PROVIDER is a provider that has entered into a contract with us or other Blue Cross and Blue Shield plans. For pediatric dental care services, network provider is a dentist that has entered into a contract with us or participates in the Dental Coast to Coast Network. For pediatric vision hardware services, a network provider is a provider that has entered into a contract with EyeMed, our vision care service manager.

  • Shift Rotation Routine shift rotation is not an approach to staffing endorsed by the Employer. Except for emergency situations where it may be necessary to provide safe patient care, shift rotation will not be utilized without mutual consent. If such an occasion should ever occur, volunteers will be sought first. If no one volunteers, the Employer will rotate shifts on an inverse seniority basis until the staff vacancies are filled.

  • Level of Service Complex case management with a provider focus is appropriate for members who either choose not to be actively involved or are unable to actively participate in their health care. Complex case management targets members with two (2) or more disease states who need assistance with care coordination, making preventive care appointments, or accessing care to address the members’ chronic health conditions or members who have had an inpatient hospital stay in the last ninety (90) days or members with high dollar claims of over fifty thousand dollars (>$50,000) in six (6) months. The focus is on working with the providers to meet the needs of the individual through communication with the PMP (if applicable), other providers, and the member’s natural support system. The goal is to help members gain optimum health or improved functional capability, in the right setting and in a cost-effective manner. Complex case management with provider focus is the active coordination by the Contractor of care and services between providers while navigating the extensive systems and resources required for the member. It involves comprehensive assessment, determination of available benefits, development and implementation of a complex case management plan directed at the chronic health conditions. At a minimum, the Contractor must provide complex case management services for members discharged from an inpatient psychiatric, drug overdose, or substance abuse hospitalization, for no fewer than ninety (90) calendar days following that inpatient hospitalization discharge. The Contractor must also provide complex case management services for any member at risk for inpatient psychiatric or substance abuse re -hospitalization. Care managers must contact members during an inpatient hospitalization or as soon as practicable upon receiving notification of a member’s inpatient behavioral health hospitalization. The care manager must work with the hospital discharge planner, provider case manager and/or natural supports (i.e. family) to ensure that an outpatient follow-up appointment is scheduled to occur no later than seven (7) calendar days following the inpatient behavioral health hospitalization discharge and transportation is not a barrier to attending the appointment. Complex case management with provider focus includes all of the services and benefits from disease management and care management. In addition,

  • NON-NETWORK PROVIDER is a provider that has not entered into a contract with us or any other Blue Cross and Blue Shield plan. For pediatric dental care services, non-network provider is a dentist that has not entered into a contract with us or does not participate in the Dental Coast to Coast Network. For pediatric vision hardware services, a non-network provider is a provider that has not entered into a contract with EyeMed, our vision care service manager.

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