Common use of High Volume Dispute fee rate Clause in Contracts

High Volume Dispute fee rate. The Dispute fee will be deducted from your PayPal account after the claim is decided. If the original transaction was in a currency other than Brazilian Reais, then the Dispute Fee will be in Brazilian Reais in an amount equivalent to the amount specified on the Dispute Fee Table based on the currency of the original transaction. In this case, a currency conversion will be required and a Currency Conversion fee will apply. The Dispute fee amount will be determined when the dispute case is created. The fee is based on the ratio of the total transaction amount of your claims compared to the total amount of your sales for the previous three calendar months (“Disputes Ratio”). For example, for a dispute raised in September, your Disputes Ratio will be calculated by considering your total claims to sales ratio over June, July and August. Your total claims include all claims filed directly with and escalated to PayPal, except claims for Unauthorized Transactions; and all chargebacks from the buyer’s card issuer or reversals from the buyer’s bank. If your Disputes Ratio is 1.5% or more and you had more than 100 sales transactions in the previous three full calendar months, you will be charged the High Volume Dispute fee for each dispute. Otherwise, you will be charged the Standard Dispute fee for each dispute. You will not be charged a Standard Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center that are not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction.

High Volume Dispute fee rate. The Dispute fee will be deducted from your PayPal account after the claim is decided. If the original transaction was in a currency other than Brazilian Reais, then the Dispute Fee will be in Brazilian Reais in an amount equivalent to the amount specified on the Dispute Fee Table based on the currency of the original transaction. In this case, a currency conversion will be required and a Currency Conversion fee will apply. The Dispute fee amount will be determined when the dispute case is created. The fee is based on the ratio of the total transaction amount of your all Item Not Received and Significantly Not as Described claims you receive compared to the total amount of your sales for the previous three calendar months (“Disputes Ratio”)months. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer’s card issuer or bank. Your total claims do not include claims for Unauthorized Transactions. For example, for a dispute raised in the month of September, your Disputes Ratio dispute ratio will be calculated by considering your total claims to sales ratio over June, July July, and August. Your total The claims include ratio for September will determine the dispute fee for all claims filed directly with and escalated to PayPal, except claims for Unauthorized Transactions; and all chargebacks from the buyer’s card issuer or reversals from the buyer’s bankin October. If your Disputes Ratio disputes ratio is 1.5% or more and you had more than 100 sales transactions in the previous three full calendar months, you will be charged the High Volume Dispute fee for each dispute. Otherwise, you will be charged the Standard Dispute fee for each dispute. You will not be charged a Standard Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center that are not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction.

High Volume Dispute fee rate. The Dispute fee will be charged in the currency which you selected for the original transaction listing. If the transaction was in a currency not listed in the Dispute fee table, then the fee charged will be in your primary holding currency. The Dispute fee will be deducted from your PayPal account after the claim is decided. If the original transaction was in a currency other than Brazilian Reais, then the Dispute Fee will be in Brazilian Reais in an amount equivalent to the amount specified on the Dispute Fee Table based on the currency of the original transaction. In this case, a currency conversion will be required and a Currency Conversion fee will apply. The Dispute fee amount will be determined when the dispute case is created. The fee is based on the ratio of the total transaction amount of your all Item Not Received and Significantly Not as Described claims you receive compared to the total amount of your sales for the previous three calendar months (“Disputes Ratio”)months. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer’s card issuer or bank. Your total claims do not include claims for Unauthorized Transactions. For example, for a dispute raised in the month of September, your Disputes Ratio dispute ratio will be calculated by considering your total claims to sales ratio over June, July July, and August. The claims ratio for September will determine the dispute fee for all claims filed in October. Your total claims include all claims filed directly with and escalated to PayPal, except claims for Unauthorized Transactions; and all chargebacks from the buyer’s card issuer or reversals from the buyer’s bank. If your Disputes Ratio dispute ratio is 1.5% or more and you had more than 100 sales transactions in the previous three full calendar months, you will be charged the High Volume Dispute fee for each dispute. Otherwise, you will be charged the Standard Dispute fee for each dispute. You will not be charged a Standard Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center that are not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. • Deemed by PayPal in its sole discretion to have met all the requirements under PayPal’s Seller Protection program. • Claims with a transaction value that is less than twice the amount of a Standard Dispute fee. • Decided in your favor by PayPal or your issuer. You will not be charged a High Volume Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center and not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. Sellers charged High Volume Dispute fees may be required to provide a remediation plan which includes an explanation of the cause of the increased dispute rate, the actions taken to reduce disputes, and the timelines for those actions. Disputes listed above may be excluded from being charged a Standard Dispute fee or a High Volume Dispute fee, but the claim itself may still be included in the overall calculation of your dispute ratio. If you engage in a Restricted Activity, Paypal may charge the High Volume Dispute fees for all current and future disputes, irrespective of your dispute ratio or sales volumes, given PayPal’s increased involvement as a result of such Restricted Activity. For transactions that are not processed either through a buyer’s PayPal account or through a PayPal Guest Checkout, and where the buyer pursues a chargeback for the transaction with their card issuer, then PayPal will charge you a Chargeback fee for facilitating the chargeback process. This fee with apply regardless of whether the buyer is successful in pursuing the chargeback with the card issuer. The applicable chargeback fee will be deducted from your PayPal account. The chargeback fee is applied as specified in the Chargeback Fee table and will be charged in the currency which you selected for the original transaction listing. If the transaction was in a currency not listed in the Chargeback fee table, the fee charged will be in your primary holding currency. You should read and understand PayPal’s Purchase Protection program, Venmo’s Protected Purchase Program, and if you sell goods and services to buyers with PayPal accounts in countries other than your own, you also should be familiar with the purchase protection available to buyers in each of those countries. Buyers’ rights under these programs may impact you as a seller. You can find information about PayPal’s protection programs on the Legal Agreements page by selecting your buyer’s location at the top of the page and referring to the corresponding user agreement. You can find information on Venmo’s Protected Purchase Program in Venmo’s user agreement. If you lose a claim under PayPal’s Purchase Protection program in any country, or under Venmo’s Protected Purchase Program: • You must forfeit the full purchase price of the item plus the original shipping cost. This applies when you are the primary seller or a secondary seller of goods or services. For example, event ticketing agents or online travel agents will forfeit the full purchase amount paid by the buyer. In some cases, you may not receive the item back. • The Purchase Protection claim will only be considered fully resolved if: o the refund to a buyer is processed through PayPal or Venmo, as applicable, or o you provide evidence acceptable to PayPal, in its sole discretion, that the buyer agreed to the alternative resolution provided. • You will not receive a refund of the PayPal fees that you paid in connection with the sale. • If the claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs. • If the claim was that the item received was Significantly Not as Described and related to an item you sold that is counterfeit, you will be required to provide a full refund to the buyer and you may not receive the item back.

High Volume Dispute fee rate. The Dispute fee will be deducted from your PayPal account after the claim is decided. If the original transaction was in a currency other than Brazilian Reais, then the Dispute Fee will be in Brazilian Reais in an amount equivalent to the amount specified on the Dispute Fee Table based on the currency of the original transaction. In this case, a currency conversion will be required and a Currency Conversion fee will apply. The Dispute fee amount will be determined when the dispute case is created. The fee is based on the ratio of the total transaction amount of your all Item Not Received and Significantly Not as Described claims you receive compared to the total amount of your sales for the previous three calendar months (“Disputes Ratio”)months. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer’s card issuer or bank. Your total claims do not include claims for Unauthorized Transactions. For example, for a dispute raised in the month of September, your Disputes Ratio dispute ratio will be calculated by considering your total claims to sales ratio over June, July July, and August. Your total The claims include ratio for September will determine the dispute fee for all claims filed directly with and escalated to PayPal, except claims for Unauthorized Transactions; and all chargebacks from the buyer’s card issuer or reversals from the buyer’s bankin October. If your Disputes Ratio disputes ratio is 1.5% or more and you had more than 100 sales transactions in the previous three full calendar months, you will be charged the High Volume Dispute fee for each dispute. Otherwise, you will be charged the Standard Dispute fee for each dispute. You will not be charged a Standard Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center that are not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. • Deemed by PayPal in its sole discretion to have met all the requirements under PayPal’s Seller Protection program. • Claims with a transaction value that is less than twice the amount of a Standard Dispute fee. • Decided in your favor by PayPal or your issuer. You will not be charged a High Volume Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center and not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. Sellers charged High Volume Dispute fees may be required to provide a remediation plan which includes an explanation of the cause of the increased dispute rate, the actions taken to reduce disputes, and the timelines for those actions. Disputes listed above may be excluded from being charged a Standard Dispute fee or a High Volume Dispute fee, but the claim itself may still be included in the overall calculation of your dispute ratio. If you engage in a Restricted Activity, PayPal may charge the High Volume Dispute fees for all current and future disputes irrespective of your dispute ratio or sales volumes, given PayPal’s increased involvement as a result of such Restricted Activity.

High Volume Dispute fee rate. The Dispute fee will be charged in the currency which you selected for the original transaction listing. If the transaction was in a currency not listed in the Dispute fee table, then the fee charged will be in your primary holding currency. The Dispute fee will be deducted from your PayPal account after the claim is decided. If the original transaction was in a currency other than Brazilian Reais, then the Dispute Fee will be in Brazilian Reais in an amount equivalent to the amount specified on the Dispute Fee Table based on the currency of the original transaction. In this case, a currency conversion will be required and a Currency Conversion fee will apply. The Dispute fee amount will be determined when the dispute case is created. The fee is based on the ratio of the total transaction amount of your all Item Not Received and Significantly Not as Described claims you receive compared to the total amount of your sales for the previous three calendar months (“Disputes Ratio”)months. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer’s card issuer or bank. Your total claims do not include claims for Unauthorized Transactions. For example, for a dispute raised in the month of September, your Disputes Ratio dispute ratio will be calculated by considering your total claims to sales ratio over June, July July, and August. Your total The claims include ratio for September will determine the dispute fee for all claims filed directly with and escalated to PayPal, except claims for Unauthorized Transactions; and all chargebacks from the buyer’s card issuer or reversals from the buyer’s bankin October. If your Disputes Ratio disputes ratio is 1.5% or more and you had more than 100 sales transactions in the previous three full calendar months, you will be charged the High Volume Dispute fee for each dispute. Otherwise, you will be charged the Standard Dispute fee for each dispute. You will not be charged a Standard Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center that are not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. • Deemed by PayPal in its sole discretion to have met all the requirements under PayPal’s Seller Protection program. • Claims with a transaction value that is less than twice the amount of a Standard Dispute fee. • Decided in your favor by PayPal or your issuer.