HOTLINE ASSISTANCE Sample Clauses

HOTLINE ASSISTANCE. As of the Effective Date, Solution Provider will, for the whole Term of this Agreement, benefit from up to forty (40) hours of hotline assistance on usage functions, basic methodology and by pass or workarounds of the following domains: installation, data exchange, administration, CATIA V5 Products, Programming and general use. Are expressly excluded from the hotline assistance services supplied by DS, all requests (i) regarding or related to defect(s) of any Licensed Product(s) which are covered by the provisions of Section 5.1.6 above, (ii) for information on announces or visibility of future DS Group Products or functionalities, and (iii) for training over the phone. CATIA V5 GALAXY PROGRAM SOLUTION PROVIDER AGREEMENT DS Helpdesk Center will do its reasonable commercial efforts to respond to Solution Provider's request within a reasonable time period. The operating hours of DS Helpdesk Center in Suresnes (France) are: - Monday-Friday 8:30-12:00 and 13:00-18:00 (Paris Time) - Saturday-Sunday Closed DS Helpdesk Center is also closed during the French national holidays. Once duly registered by filling in and returning the document attached as Exhibit G hereto, Solution Provider also has exclusive access to DS Helpdesk Center Web Site: ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇.▇▇▇ The time spent by the expert(s) of DS Helpdesk Center on each request received from Solution Provider is calculated, quarter of an hour by quarter of an hour, with a minimum of one half hour, and deducted from the above forty (40) hours and charged when exceeding these forty (40) hours as set forth below. Any hotline assistance needed by Solution Provider in excess of the above forty (40) hours will be charged by DS at its then current standard price.