Common use of Implementation Services Time Frame Clause in Contracts

Implementation Services Time Frame. 3.9.1 Upon receipt of the Implementation Fees due at signing and subject to Section 4.1 of the Agreement, NAVITAIRE agrees to perform the required Implementation Services within the time frame preceding the Target Date. NAVITAIRE further agrees to initiate, mutually with Customer, project-scope-analysis and project-planning communication to establish the final schedule for Implementation Services consistent with the Target Date. The project timeline and Target Date for Implementation Services of Hosted Revenue Accounting Services is *****, provided first monthly close shall follow the first month’s processing of Hosted Reservation Services. * ***** ***** ***** ***** ***** * ***** ***** ***** ***** ***** * ***** ***** ***** ***** ***** * ***** ***** ***** ***** ***** * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. Hosted Services Agreement FINAL * ***** ***** ***** ***** ***** * ***** ***** ***** * * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * 3.9.2 NAVITAIRE recommends at least ***** of data included in the four XML Input files outlined as Interface Files in Section 5 below, containing Customer’s open PNR data from NAVITAIRE’s Hosted Reservation Services, prior to activation and initialization of the Hosted Revenue Accounting Services. Open PNR data will include unflown future Segments which still have a positive remaining balance. 3.9.3 Typical timelines for implementation average ***** for full project implementation. The Hosted Revenue Accounting Services implementation process will be conducted in parallel with the NAVITAIRE Hosted Reservation Services implementation (if applicable); however, the Hosted Reservation Services conversion to production will normally precede the conversion of the Hosted Revenue Accounting Services implementation. 3.9.4 The NAVITAIRE Hosted Revenue Accounting Services implementation team will have an assigned project lead and central contact point that will interface with the Customer Revenue Accounting Contact during the Implementation Services period. *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. Hosted Services Agreement FINAL 3.9.5 If Customer is implementing Hosted Reservation Services concurrently with the Hosted Revenue Accounting Services implementation, the NAVITAIRE Revenue Accounting project lead will communicate and coordinate with the primary Hosted Reservation Services project manager during the Hosted Reservation Services implementation effort. After Hosted Reservation Services conversion, the NAVITAIRE Revenue Accounting project lead will communicate status with the Customer Project Manager. 3.9.6 Upon completion of the Implementation Services as described in this Exhibit G, Section 3, NAVITAIRE will provide written notification to the Customer Revenue Accounting Contact or Customer Account Liaison named in Exhibit D of this Agreement.

Implementation Services Time Frame. 3.9.1 During the course of planning discussions related to this Agreement, NAVITAIRE acknowledges the Target Date as requested by Customer for completion of applicable portions of the Implementation Services. The Target Date for completion of the Implementation Services is no later than *****. NAVITAIRE and Customer will detail dates and dependencies of the project plan, as summarized in the table in Section 3.9.2 below, in order to confirm the Target Date achievability. 3.9.2 Upon receipt of the Implementation Fees due at signing and subject to Section 4.1 of the Agreement, NAVITAIRE agrees to perform the required Implementation Services within the time frame preceding the Target Date. NAVITAIRE further agrees to initiate, mutually with Customer, project-scope-analysis and project-planning communication to establish the final schedule for Implementation Services consistent with the Target Date. The project timeline and Target Date for Implementation Services of Hosted Revenue Accounting Services is *****, provided first monthly close shall follow the first month’s processing of Hosted Reservation Services. * ***** ***** ***** ***** ***** * ***** ***** ***** ***** ***** * ***** ***** ***** ***** ***** * ***** ***** ***** ***** ***** * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. Hosted Services Agreement FINAL The following table outlines the key milestone activities that will be discussed during the Strategic Business Review: ***** ***** ***** ***** ***** ***** * ***** ***** ***** * * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * 3.9.2 NAVITAIRE recommends at least **** ***** of data included in the four XML Input files outlined as Interface Files in Section 5 below, containing Customer’s open PNR data from NAVITAIRE’s Hosted Reservation Services, prior to activation and initialization of the Hosted Revenue Accounting Services. Open PNR data will include unflown future Segments which still have a positive remaining balance. 3.9.3 Typical timelines for implementation average ***** for full project implementation. The Hosted Revenue Accounting Services implementation process will be conducted in parallel with the NAVITAIRE Hosted Reservation Services implementation (if applicable); however, the Hosted Reservation Services conversion to production will normally precede the conversion of the Hosted Revenue Accounting Services implementation. 3.9.4 The NAVITAIRE Hosted Revenue Accounting Services implementation team will have an assigned project lead and central contact point that will interface with the Customer Revenue Accounting Contact during the Implementation Services period. ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. Hosted Services Agreement FINAL 3.9.5 3.9.3 Customer understands that the Target Date is subject to change upon mutual agreement of the parties; as such date is dependent on, among other matters, certain third party agreements/activities on behalf of both Customer and NAVITAIRE. These third party agreements/activities may include, but are not limited to, the following: • Airport facility use agreements. • All telecommunications and data circuits. • Credit card settlement and authorization agreements. • Centralized Reservation System/Global Distribution System/Airline Reservation System (CRS/GDS/ARS) agreements and host provider(s) certification process. • Content Provider agreements and certification process. • Data conversion systems. • Bilateral agreements for marketing codeshare terms with other airline partners. • Codeshare marketing partner host provider certification process. • IATA carrier code assignment. Customer will immediately establish a primary technical Project Manager contact that will be assigned to interact with the Project Manager appointed by NAVITAIRE. Failure to appoint this individual will jeopardize the delivery of Implementation Services by NAVITAIRE. 3.9.4 Upon ‘Go Live’, Customer is expected to fully open functionality to the public. If Customer is implementing Hosted Reservation Services concurrently with requests a two phase launch (e.g., initial “soft launch” for limited release), Customer must recognize that the Hosted Revenue Accounting Services implementation, the appropriate NAVITAIRE Revenue Accounting project lead resources may not be available for appropriate on-site or data center support for a second launch. Additional implementation fees will communicate and coordinate with the primary Hosted Reservation Services project manager during the Hosted Reservation Services implementation effort. After Hosted Reservation Services conversion, the NAVITAIRE Revenue Accounting project lead will communicate status with the Customer Project Managerapply for any two phase launch scheme. 3.9.6 3.9.5 Upon completion of the Implementation Services as described in this Exhibit GA, Section 3, NAVITAIRE will provide written notification to the Customer Revenue Accounting Contact or Customer Account Liaison named in Exhibit D of this AgreementD, Section 2.

Implementation Services Time Frame. 3.9.1 Upon receipt of the Implementation Fees due at signing and subject to Section 4.1 of the Agreement, NAVITAIRE agrees to perform the required Implementation Services within the time frame preceding the Target Date. NAVITAIRE further agrees to initiate, mutually with Customer, project-scope-analysis and project-planning communication to establish the final schedule for Implementation Services consistent with the Target Date. The project timeline and Target Date for Implementation Services of Hosted Revenue Accounting Services is *****, provided first monthly close shall follow the first month’s processing of Hosted Reservation Services. * ***** ***** ***** ***** ***** * ***** ***** ***** ***** ***** * ***** ***** ***** ***** ***** * ***** ***** ***** ***** ***** * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. Hosted Services Agreement FINAL * ***** ***** ***** ***** ***** * ***** ***** ***** * * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * 3.9.2 NAVITAIRE recommends at least ***** of data included in the four XML Input files outlined as Interface Files in Section 5 below, containing Customer’s open PNR data from NAVITAIRE’s Hosted Reservation Services, prior to activation and initialization of the Hosted Revenue Accounting Services. Open PNR data will include unflown future Segments which still have a positive remaining balance. 3.9.3 Typical timelines for implementation average ***** for full project implementation. The Hosted Revenue Accounting Services implementation process will be conducted in parallel with the NAVITAIRE Hosted Reservation Services implementation (if applicable); however, the Hosted Reservation Services conversion to production will normally precede the conversion of the Hosted Revenue Accounting Services implementation. 3.9.4 The NAVITAIRE Hosted Revenue Accounting Services implementation team will have an assigned project lead and central contact point that will interface with the Customer Revenue Accounting Contact during the Implementation Services period. *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. Hosted Services Agreement FINAL 3.9.5 If Customer is implementing Hosted Reservation Services concurrently with the Hosted Revenue Accounting Services implementation, the NAVITAIRE Revenue Accounting project lead will communicate and coordinate with the primary Hosted Reservation Services project manager during the Hosted Reservation Services implementation effort. After Hosted Reservation Services conversion, the NAVITAIRE Revenue Accounting project lead will communicate status with the Customer Project Manager. 3.9.6 Upon completion of the Implementation Services as described in this Exhibit G, Section 3, NAVITAIRE will provide written notification to the Customer Revenue Accounting Contact or Customer Account Liaison named in Exhibit D of this Agreement.

Implementation Services Time Frame. 3.9.1 During the course of planning discussions related to this Agreement, NAVITAIRE acknowledges the Target Date as requested by Customer for completion of applicable portions of the Implementation Services. The Target Date for completion of the Implementation Services is no later than *****. NAVITAIRE and Customer will detail dates and dependencies of the project plan, as summarized in the table in Section 3.9.2 below, in order to confirm the Target Date achievability. 3.9.2 Upon receipt of the Implementation Fees due at signing and subject to Section 4.1 of the Agreement, NAVITAIRE agrees to perform the required Implementation Services within the time frame preceding the Target Date. NAVITAIRE further agrees to initiate, mutually with Customer, project-scope-analysis and project-planning communication to establish the final schedule for Implementation Services consistent with the Target Date. Hosted Services Agreement FINAL The project timeline and Target Date for Implementation Services of Hosted Revenue Accounting Services is following table outlines the key milestone activities that will be discussed during the Strategic Business Review: *****, provided first monthly close shall follow the first month’s processing of Hosted Reservation Services. * ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** * ***** ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. Hosted Services Agreement FINAL * ***** ***** ***** ***** ***** * ***** ***** ***** * * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * * * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * ***** ***** ***** * 3.9.2 NAVITAIRE recommends at least **** ***** of data included in the four XML Input files outlined as Interface Files in Section 5 below, containing Customer’s open PNR data from NAVITAIRE’s Hosted Reservation Services, prior to activation and initialization of the Hosted Revenue Accounting Services. Open PNR data will include unflown future Segments which still have a positive remaining balance. 3.9.3 Typical timelines for implementation average ***** for full project implementation. The Hosted Revenue Accounting Services implementation process will be conducted in parallel with the NAVITAIRE Hosted Reservation Services implementation (if applicable); however, the Hosted Reservation Services conversion to production will normally precede the conversion of the Hosted Revenue Accounting Services implementation. 3.9.4 The NAVITAIRE Hosted Revenue Accounting Services implementation team will have an assigned project lead and central contact point that will interface with the Customer Revenue Accounting Contact during the Implementation Services period. ***** *Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. **** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** Hosted Services Agreement FINAL 3.9.5 3.9.3 Customer understands that the Target Date is subject to change upon mutual agreement of the parties; as such date is dependent on, among other matters, certain third party agreements/activities on behalf of both Customer and NAVITAIRE. These third party agreements/activities may include, but are not limited to, the following: • Airport facility use agreements. • All telecommunications and data circuits. • Credit card settlement and authorization agreements. • Centralized Reservation System/Global Distribution System/Airline Reservation System (CRS/GDS/ARS) agreements and host provider(s) certification process. • Content Provider agreements and certification process. • Data conversion systems. • Bilateral agreements for marketing codeshare terms with other airline partners. • Codeshare marketing partner host provider certification process. • IATA carrier code assignment. Customer will immediately establish a primary technical Project Manager contact that will be assigned to interact with the Project Manager appointed by NAVITAIRE. Failure to appoint this individual will jeopardize the delivery of Implementation Services by NAVITAIRE. 3.9.4 Upon ‘Go Live’, Customer is expected to fully open functionality to the public. If Customer is implementing Hosted Reservation Services concurrently with requests a two phase launch (e.g., initial “soft launch” for limited release), Customer must recognize that the Hosted Revenue Accounting Services implementation, the appropriate NAVITAIRE Revenue Accounting project lead resources may not be available for appropriate on-site or data center support for a second launch. Additional implementation fees will communicate and coordinate with the primary Hosted Reservation Services project manager during the Hosted Reservation Services implementation effort. After Hosted Reservation Services conversion, the NAVITAIRE Revenue Accounting project lead will communicate status with the Customer Project Managerapply for any two phase launch scheme. 3.9.6 3.9.5 Upon completion of the Implementation Services as described in this Exhibit GA, Section 3, NAVITAIRE will provide written notification to the Customer Revenue Accounting Contact or Customer Account Liaison named in Exhibit D of this AgreementD, Section 2.