Inbound Voice Service. The Supplier shall provide a range of Inbound Voice Service options, including as a minimum (but not necessarily limited to): 03xx number services 05xx number services 08xx number services 09xx number services The Supplier shall be able to provide a range of service features related to inbound voice calls as listed in the Supplier’s entries in the Service Catalogue and described in the Supplier’s Service Description. The Inbound Voice Service shall enable revenue sharing of the charges for the inbound calls. The Supplier shall monitor the Inbound Voice Service to detect and prevent the fraudulent use of the Services by external parties. The Supplier shall ensure that the Inbound Voice Service can provide for the legal interception of calls whereby an authorised organisation can intercept and optionally record calls in accordance with legal requirements. This Framework Schedule sets out the KPIs by which the Supplier’s overall performance under the Framework Agreement shall be monitored and managed. The Authority reserves the right to adjust, introduce new, or remove KPIs throughout the Term, however any significant changes to KPIs shall be agreed between the Authority and the Supplier in accordance with Clause FW-26 (Variations). The Supplier shall comply with all its obligations related to KPIs set out in this Framework Agreement and shall use all reasonable endeavours to meet the KPI Targets identified in the following table: The KPIs from which performance by the Supplier of the Framework Agreement will be reported against are set out below:
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Samples: Telephony Services Framework Agreement, Telephony Services Framework Agreement, Telephony Services Framework Agreement
Inbound Voice Service. The Supplier shall provide a range of Inbound Voice Service options, including as a minimum (but not necessarily limited to): 03xx number services 05xx number services 08xx number services 09xx number services The Supplier shall be able to provide a range of service features related to inbound voice calls as listed in the Supplier’s entries in the Service Catalogue and described in the Supplier’s Service Description. The Inbound Voice Service shall enable revenue sharing of the charges for the inbound calls. The Supplier shall monitor the Inbound Voice Service to detect and prevent the fraudulent use of the Services by external parties. The Supplier shall ensure that the Inbound Voice Service can provide for the legal interception of calls whereby an authorised organisation can intercept and optionally record calls in accordance with legal requirements. This Framework Schedule sets out the KPIs by which the Supplier’s overall performance under the Framework Agreement shall be monitored and managed. The Authority reserves the right to adjust, introduce new, or remove KPIs throughout the Term, however any significant changes to KPIs shall be agreed between the Authority and the Supplier in accordance with Clause FW-26 (Variations). The Supplier shall comply with all its obligations related to KPIs set out in this Framework Agreement and shall use all reasonable endeavours to meet m eet the KPI Targets identified in the following table: The KPIs from which performance by the Supplier of the Framework Agreement will be reported against are set out below:
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